Complaints

This profile includes complaints for Spectrum Eye Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Spectrum Eye Physicians has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Spectrum Eye Physicians

  10300 S. DeAnza Blvd. Cupertino, CA 95014

• 

  Spectrum Eye Physicians

  5150 Graves Ave #1 San Jose, CA 95129

• 

  Spectrum Eye Physicians

  2100 Forest Ave Ste 108 San Jose, CA 95128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance company provided a list of eye doctors that are "In-Network" associated with the insurance plan I was covered. Spectrum eye physicians was on the list. I called "Spectrum Eye Physicians" to confirm that they were part of my insurance "In-Network" plan. The secretary who answered the phone confirmed that they were part of my insurance "In-Network" plan. On my appointment date, 4-30-2024, I paid a ***** dollars copayment, as required on my insurance policy. The secretary confirmed that my insurance policy was active, and that "Spectrum Eye Physicians" was part of my "In-Network" plan. I only paid a ***** dollars copayment which shows the secretary confirmed that my insurance policy was active. If my insurance policy was not active, why would I receive an eye exam that totaled ****** dollars, and only pay a ***** dollars copayment.On May 22, 2024 I received a bill from "Spectrum Eye Physicians" informing me that I was responsible for the full amount of ****** dollars, less ***** dollars from the ***** dollars copayment.I paid the amount of ****** dollars not realizing what was taking place.I am requesting that "Spectrum Eye Physicians" refund me the amount of ****** dollars for the following reasons:1) The secretary at "Spectrum Eye Physicians" confirmed that my insurance policy was active.2) I paid a ***** dollars copayment that is required by my insurance policy for "In-Network" services.3) If my insurance policy was not active, why would I be allowed to only pay ***** dollars for services of the amount of ****** dollars I received on 4-30-2024 4) Why should I pay for services that "Spectrum Eye Physicians" was covered by my insurance policy.The billing for services performed at the ************ ****** are billed from the *********** branch.The Los Angeles branch phone number is: ************ I have reach out to: Victoria ex. 803; ******* ex. 816; ***** Did not received a return call as promise. It has been over four months since my last call.

  Business Response

  Date: 02/11/2025

  Insurance claims can become complex due to our office serving both medical ophthalmology needs and routine vision exams. The claim has been reprocessed to the patient's ***************** Patient has been contacted and asked to disregard statements resulting from billing ***************** and to allow ***** days for reprocessing. 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22802627
  
  I am rejecting this response because: The business did not bill my insurance properly, after many time I called and told them to please bill my insurance company correctly. I received a call from the business and I was informed that the two fellow employees who were handling my case are no longer working there, and that my inquiry was not handled correctly. Can I please have this case open, as the the response from the business stated that it can be from 30 days to 90 days to get a response from the my insurance company. Can I please respond after 90 days if I am satisfied, waiting for the results of the response from my insurance company? I am concerned about the way my invoice was handled, and whether there will be a positive response from my insurance company.
  
  Sincerely,
  
  ***** S. ***** *****

  Business Response

  Date: 03/21/2025

  Hello,

  After review with insurance company, we found we were provided incorrect information on how this claim was processed. Originally, clinic was informed the claim was denied for timely filing and we initiated reprocessing as the office is in network with Eyemed. When clinic called to request a claim status update, we were then informed the claim processed through insurance as out of network and the patient was sent a direct check for reimbursement of $50.00. Although the billing of this claim was not handled accurately with the insurance company, we value commitment to quality customer care and will honor the request to refund the patient the difference of $265 which adjusts for the total patient payment of $315. Patient received and cashed $50 reimbursement from insurance company. 

  ******** ********
  Administrative Coordinator
  Spectrum Eye Physicians

  Customer Answer

  Date: 04/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** S. ***** *****