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          Lithia Nissan of Clovis has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforLithia Nissan of Clovis

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.04/5stars

            Average of 23 Customer Reviews

            Customer Complaints

            27 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/20/2018

            Years in Business: 78

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Our company sells new, pre-owned, and certified vehicles, and provides auto repair and new auto parts sales.

            Products & Services

            New cars, Certified pre-owned cars, New auto parts

            Business Details

            BBB File Opened:
            2/23/2005
            Years in Business:
            78
            Business Started:
            1/1/1946
            Business Started Locally:
            6/24/2014
            Business Incorporated:
            6/24/2014
            Accredited Since:
            11/20/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 86677 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 10/31/2024.

            These agencies may include:

            DMV - Occupational Licensing Branch

            PO Box 932342

            Sacramento CA 94232

            (916) 229-3127

            http://www.dca.ca.gov

            BBB records show a license number of 277398 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 7/31/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Lithia NC, Inc.
            Business Management
            • Ms. Katie Contreras, Marketing Director
            • Mr. Howard Robinson, Service Manager
            • Mr. Rigoberto Heredia, General Manager
            • Mr. Andrew Siegers, Sales Manager
            Contact Information

            Customer Contact

            • Mr. Rigoberto Heredia, General Manager
            Additional Contact Information

            Fax Numbers

            • (559) 297-2339
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/04/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            This complaint is based on Lithia Nissan of Clovis falsely Advertising a vehicle as "Nissan Certified Pre-Owned" and as a Nissan Certified vehicle with an 167 point inspection, 7 year/100K miles ******* Warranty, and a 1 year prepaid maintenance included within the first year of ownership on the sale of a used 2019 Nissan Sentra. On 1/3/24, I was in the middle of the vehicle purchase transaction when a manager named *************************** approached me and said "part ways"because I was unhappy. He also said that the 2019 Nissan Sentra was no longer considered "Certified" Pre-Owned and it would not carry the limited warranty advertised. I asked ********************** what was wrong with the car, why the change from certification to non-certification. ********************** explained that the car had not passed the 167 point inspection with Nissan. When I asked ********************** to please elaborate on what part of the inspection the car hadn't passed, he said that all 4 tires were not changed, just two of them had changed and that the tires made it so that it was no longer considered certified. He looked through some service records as he spoke. I asked ********************** for a copy of the service records to which he answered I could "Absolutely Not" have a copy of the service records. I have a CARFAX copy given to me by Lithia Nissan, attached, which states Nissan Certified the car after a *********************** December 2023. I also have a picture of the vehicle advertised on Nissans website as Certified, additionally I have attached an email sent to me by *********************** on 1/2/24 showing the vehicle specifications and photos and shows it is "Certified Pre-Owned" by Lithia Nissan. I was denied the Pre-*********************** Warranty, I was compelled to purchase additional warranty at a cost of $2,500 to be paid in installments over 24 months. Lithia Nissan's false advertisement of the ***** NIssan Sentra and their denial of the limited warranty cost me an additional $2,500 dollars.
            Read More

            Customer Reviews

            23 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Raul R

            03/08/2024

            Wish I could go back in time and not go to this dealership! Its been such a pain brought a used truck havent even had it for 2 months and having problems and they cant even give me an update with for it theyve had it for 2 weeks now luckily my mother has a extra car to lend me but its time to give it back how Im I suppose to get to work now crazy my service advicer cant even return my call

            Lithia Nissan of Clovis Response

            03/11/2024

            Your feedback means the world to us! ?? I understand your frustration, and I genuinely want to address it. Let's chat directly to dive into the details of your visit and find a resolution. Feel free to reach out to me at the dealership whenever it suits you.Respectfully,*************************** Owner Loyalty Manager Lithia Nissan of Clovis ?? ************************************** ************

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            BBB Reports On

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