Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from Bed Bath and Beyond without realizing it was a third party. First and last time making an order from bed bath and beyond. After the order they clearly in colored blocks let you know this is a third party and any issues they arent responsible for even though they host the third party. I suspect its due to all the issues with this third party I have now found out about. The item claimed quick delivery the next day. That was a lie and fraud to get my order. Currently if I ordered today the website shows estimated delivery Monday which they know is a lie! My order now says delayed. I called the company directly and they say items take 2 business days to process and at least 3 business days to ship. So they know they are defrauding consumers with bed bath and beyonds help. My order they can not give me an estimate time if or when it will be delivered as its in delayed status and they refuse to guarantee the cancellation of the item! So I sit unable to reorder a product elsewhere. My money has been taken and I have no eta if or when the product I no longer want after seeking what a nightmare this company is and being hung up on, will arrive. Do not order through bed bath and beyond or this company!

  Business Response

  Date: 06/03/2024

  Dear customer, I do apologize for any trouble this has caused you. Our items normally take 1-2 business days for processing and 3-5 days for shipping, I apologize that Bed Bath & Beyond advertised different information. At this time, we are processing a return to sender claim and will process your refund today. If you have any further questions or concerns please contact us, Thank you!

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Bellevue 8x10 rug in gold The rug I received is country blue, Hunter Green and mauve. I did not know this was from a third-party vendor and not bed Bath beyond. I started the return process and was met with the response email that began with this - "Case #********: How the item is not as gold at all?"Unacceptable. Their phone number does not work and goes straight to a recording that the voice mailbox is full... not surprised.

  Business Response

  Date: 05/13/2024

  Hello,
  Thank you for reaching out. I wanted to apologize for your experience with this order and for the inconvenience caused to you. I definitely understand how disappointing this has been and assure you we will do our best to assist you.
  I will be sure to inform our quality control about your concern to improve our future products. As a courtesy we will go ahead and process your full refund. You may dispose of the item as we will not require you to return it. Thank you.

   

  Sincerely, ******

• Initial Complaint

  Date:02/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased BELLEZE Brixston Sideboard Buffet Cabinet with Storage from Bed Bath and Beyond's website on Feb 18, 2024, and the package was delivered on Feb 21, 2024. On Feb 21 I was informed that the package was delivered to an address I do not live at, nor did I provide. I contacted Bed Bath and Beyond and spoke with a Lutendo Case #******** who said that Bed Bath and Beyond did not sell the produce and they can not do anything to help, even though my credit card statement shows Bed Bath and Beyond as the merchant. I called OneBigOutlet at the phone number: ************** and spoke with "*******" who said they would arrange for ***** to pick up the package from the wrong address and have a new product sent directly to my correct address. Now through Bed Bath and Beyond's email system and under a new claim number (********) they, OneBigOutlet, are claiming that they won't pick up the package and they won't do anything to help rectify this situation. Their policy on Bed Bath and Beyond's website states they will "if the return is a result of a fulfillment error, product defect, or damage incurred during shipping, we will refund the full cost of the merchandise. We will provide a pre-paid return shipping label for Non-Buyer's Remorse returns." I am asking that they honor their return policy, the agreement we made over the phone on Feb 21, 2024 at 2:15pm and pick up the package from the wrong location and either refund me or ship me the product to the correct address.

  Business Response

  Date: 03/01/2024

  Hello, we were able to get in contact with the customer directly and resolve this issue by shipping a brand new replacement and providing a discount for the inconvenience. 

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Belleze cabinet from Bed, ************* on Jan 10, **** for a total of $285.51. When I received the cabinet on Jan 12, ****, I immediately noticed that it looked cheap (obviously, it didn't go with my decor). I reached out to Bed, ************* on the same day (1/12) about returning the cabinet. They opened a case (#********) and claimed they'd have to talk to the marketplace seller. On the following day (1/13), I received a response from the marketplace seller offering me $96 to return it. When I refused, they said I'd have to return at my own expense. On BB&B's website, it clearly states free 30 day returns/exchanges.

  Business Response

  Date: 01/25/2024

  Dear customer,

  I am so sorry for the inconvenience that you were not satisfied with the quality of the item. 

  Our return policy on our website specifically states:

  You will be responsible for return shipping costs. However, if the return is a result of a fulfillment error, product defect, or damage incurred during shipping, we will refund the full cost of the merchandise. We will provide a pre-paid return shipping label for Non-Buyer's Remorse returns. 

  As a result, because you are not satisfied with the quality of the item, you are responsible to pay to return ship the item back for a full refund. As a one time courtesy, I will make this an acceptation for you and waive that return to issue you a full refund. Please note for future purchases you will have to return the item back to us for a full refund if you are not satisfied with the quality of the item.

   

  Thank you, 

   

• Initial Complaint

  Date:11/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  placed an order, money was taken from my account. after not getting any kind of delivery notice, I called the company that I placed the order with. onebigoutlet. I was met with a lady who told me there was no order in the system and that there was nothing she can do. I told her I already paid, I have an order number, and the order is in front of my face. she hung up on me. I called back. she hung up on me again. Clearly theyre either dealing with fraud or so incompetent and rude that they dont know what to do, so hanging up is all they can muster up the courage to do. Now I am out $300 with no info on whats going on with my order

  Business Response

  Date: 11/16/2023

  Dear *******,

  We have contacted you by phone on 11/16/23 and left a voicemail. Please contact us back as we are trying to get your issue resolved in a timely manner.

   

  Sincerely, ******

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally placed a complaint on the bbb website with online merchant (Kidzone toys) with no response from any rep at Kidzone to the bbb. I researched and found onebigoutlet owns the company. I purchased a kids ride-on car on 11/26/2022 as a Christmas present. I started putting the item together on 12/23/2022 and noticed that the item had been scratched and dinged; I contacted the Kidzone toys customer service line and reported the issue. The rep told me that they would follow back up with me through email, and they asked me to provide pictures of the damaged item. I submitted the photos and continued with the installation; as I was continuing the installation, I noticed that incorrect items were provided in the packages, and I couldn't complete the installation. I contacted Kidzone a second time to report the issue and asked if I could simply be sent a new car and return the damaged one and missing parts. I was told again that I needed to submit pictures through email. I submitted the pictures through email, like they requested. The Christmas present for my child, that I spent over $400 on has not been resolved. I left a review, and no one has attempted to contact me. I just would like the issue to be resolved.

  Business Response

  Date: 03/14/2023

  Dear Customer, I sincerely apologize for your experience with us. You first went ahead and contacted us on 12/22/2022 which we had requested for images that same day. We did receive your emails and responded back to you on12/29/2022 stating that the images were unclear and since then we never received a response from you. I will go ahead and ship out a brand new replacement to you without the hassle of returning the product. Please allow 1-2 business days for shipment process and for us to receive a tracking number. If you have any further questions please do not hesitate to contact us. Thank you!

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Della dehumifyer off of Amazon a little over a year ago. About two weeks ago, ice began to build up where the filter was.
  I called Amazon, who directed me to the seller, One Big Outlet, to get assistance. I contacted One Big Outlet, who advised me that the ice build up was due to a manufacturer default. They went on to say it was not my (consumers) fault, and there was no way to repair the unit. They further stated they would not provide a refund or a replacement for thier defective product since it was outside of the one year warranty.
  
  I intially called 9-19-22. They intially stated they would call me back within 12-24 hours, however, I did not get a call back until 9-23-22.
  
  I requested to speak with a manager, at which time I was told and I quote, "We have no managers here." After some proding, I was told there are managers, however, they did not know when they would be in the office. Furthermore, there was no direct email for phone for manager and they could not call me back. I proceeded to call EIGHT times requesting to speak with a manager, being told my concerns were passed on and a manager refused to speak with me.
  
  The fact One Big Outlet calls themselves a legitimate business is laughable. They did not assist and did not back their own item after it was defective. It was the worst customer service experience I have EVER had and I would not reccomend them to anyone.
  
  If a manager wishes to call me, please do. My number is************ Thankfully, Amazon has some class and credited me for One Big Outlets defective item.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 8, 2022/10/24) */
  Dear customer, we sincerely apologize for the experience you had. Your first contact with us was on 9-16-22 via email. Your original order date is 7-9-21. The manufacture warranty only offers a 1 year warranty from the date of delivery for any factory defects. We guided you to measure your filter size to purchase it locally and replace the filter. For any repairs you would need to find a professional locally if the unit as we are not professional technicians. I will gladly have a supervisor reach out to you for any further inquiries. Thank you!
  
  
  Consumer Response /* (3000, 10, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  One Big Outlet stated they guided me on how to measure the filter and purchase it locally. That is 100% false. One Big Outlet told me the ice build up where the filter was located was due to a internal issue caused my a manufacturer default and there was no way to repair it.
  
  I quote their customer service, "Our supervisor does not want to talk to you since they would say the same thing. I would stop calling if I were you." That was their response when I asked them to put themselves in my shoes.
  
  
  Business Response /* (4000, 12, 2022/11/02) */
  
  Dear customer, we recently had a manager reach out to you, to further rectify any inquiries on your end.
  Should you have any other concerns please feel free to call our customer support line.
  
  Thank you!
  
  
  Onebigoutlet Support Team