Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Vivosun has locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            ComplaintsforVivosun

            Gardening
            View Business profile
            View Business profile

            Need to file a complaint?

            BBB is here to help. We'll guide you through the process.

            File a Complaint

            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

            Filter by

            Showing all complaints

            Filter by

            Complaint Status
            Complaint Type
            • Complaint Type:
              Delivery Issues
              Status:
              Resolved
              Date Of Order - 2023-11-15 Amount: $604 ************ has ceased all communication after offering a refund and not providing it. They also violated their stated return policy by ignoring emails requesting a necessary return approval. They do not allow returns unless they approve it but they ignore emails when requesting the return.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I purchased a kit from VIVOSUN. The shippers had damaged some boxes and items.VIVOSUN also sent me a wrong part for the kit.We were communicating by email over many weeks trying to resolve this, then VIVOSUN stopped responding.It has been 1 week since their last response.So I called VIVOSUN and someone assured me I would get an email response within 24 hours, but they did not.It has been nearly 1 month now since I received my order, but I cant use the kit because VIVOSUN sent the wrong exhaust fan. I paid for a 6 fan but they sent me a 4 fan. It is incompatible with the rest of the parts.I need VIVOSUN to send me the fan that I ordered and paid for well over a month ago.Thank you,*******************
            • Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Unanswered
              purchase 12/17/21 -amount ****** One year after purchase, a component stopped working, the LED light. The company was contacted and asked for information about the defective item, which was sent. Now the company claims they never received info and refuses to offer assistance over the phone, continuously directing me to file my grievance by email. The warranty department does not answer back. I've spent hours on the phone in attempts to contact a person instead of a voice automated system and am weary of jumping through their hoops. This purchase was a medical decision to provide myself with medical cannabis as I fight cancer. With the component no longer working, I'm unable to continue to grow my own pain relief. Vivosun refuses to offer assistance verbally.
            • Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              Ordered on October 6, 2021 Order# ***-0350540-3826606 2 Items Total I am writing to inform you of a serious issue that occurred with the aquarium heaters I purchased from VIVOSUN made by VIVOSUN through amazon.com. On February 21, 2023, the heater malfunctioned and caused the temperature in my aquarium to rise rapidly, resulting in the death of all my fish. As you are aware, the purpose of an aquarium heater is to regulate the temperature of the water and maintain a safe and healthy environment for fish to thrive. However, the faulty product sold to me did the opposite and caused irreparable damage.This incident has not only resulted in the loss of my beloved pets, but it has also caused emotional distress and financial loss. I demand that VIVOSUN and its manufacturer(s) take full responsibility for the faulty products and compensate me for the damages incurred, including the cost of the fish and any necessary cleaning or maintenance to the aquarium.I expect a prompt response from VIVOSUN and a satisfactory resolution to this matter. If necessary, I am prepared to take legal action and escalate this issue to the appropriate authorities. I mean business and will not rest until this matter is resolved, The attached supporting documents are of my aquarium with the heater submerged on the right hand side,image of the thermometer reading at the time of finding dead fish, image of dead fish from said aquarium.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              01/01/2023 **$48.92 vivosun didn't send me the tracking number.then after calling customer service, they sent me the wrong product.I called them many times, they kept telling me they would send me the right product, but they never did
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I ordered 2 products that were supposed to work together through an app. The components never would connect or worrk correctly. I requested support which I only received after multiple calls. In addition, I'm still not sure if I have the correct components because different people there told me I need different things. After much grief and waiting over and over for support, they say it's too late to return it. Still can't get any help. I wsnt to return the products for a full reefund and I don't think I should have to pay return s/h since it never worked.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              My order number for the order was ******************* I ordered a grow tent for plants online. Their website is a little misleading. Once I clicked on the tent icon that I wanted to order, the next screen was a picture of the tent I wanted. I can't recall seeing a tent selection for customers to click on. Apparently I did not click on the right tent size. The tent size I needed was a 60x60x80 but they sent me a 30x18x36. Granted that is what I ordered but not what I wanted. I ordered the wrong tent. They refuse to pay for the cost to ship it back. The cost to ship it back is $62.65. Their policy is, customers have 7 days to send free return. How was I suppose to make that deadline if they shipped it to me on July 12 and I received it on July 19. I want my $62.65 back for shipping and I want a refund for the tent I'm unable to use. The price of the tent before a discount was $79.99. They also need to give customers more time to handle product. It takes a week plus for product to get to the customer, thus making their 7 day return policy impossible for customers benefit. How are we suppose to return it within 7 days if it takes 7 plus days to get to us??? Please help me get my money back and resolve this disaster.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              Vivosun websites show inaccurate website descriptions. Items you are under the impression of ordering are not of that. Company send random equipment to you regardless of what was ordered. Upon contacting the business I was told sorry no refunds or exchanges. Company has stopped responding to my emails and has blocked me on all social media platforms to make it harder to contact the company. I ordered a "upgraded tent" and received old used equipment. Box was open when receiving products hanging out of the box. The company asked me to open the product to verify serial number inside the tent and now says the product is open and will not exchange.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I purchased product from them, paid to have it returned, in its original packaging (never opened) and they are refusing a refund
            • Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Ordered a water pump at official site vivosun.com and Got an email conformation from VIVOSUN <********************> to ******************** on Sat, Jul 10 at 1:46 AM. Received pump with defect so I sent to emails with picture and a video, no reply. I called 4 days later to XXX-XXX-XXXX, the rep. told me I should get response the same day ( July 19th )or no later next day. No email or call from the company so far. Dont know what kind of business this one is. Here is more info I put online: ************************************************* Yes, I want return and full refund and hope this kind company may change.

              Business response

              11/10/2022

              Consumer Response /* (2000, 9, 2021/08/27) */ please close the case which i have sent email to bbb long time ago. it was my fault that i didnt check spam folder of my email. the company had responded properly and i have go the product. thanks bbb for your action. yes, the company has no fault. sincerely, *********

            Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.