Complaints

This profile includes complaints for Chico Nissan Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chico Nissan Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chico Nissan Inc.

  575 Manzanita Ave. Chico, CA 95926-1322

• 

  Chico Nissan Inc.

  2562 Cohasset Rd Chico, CA 95973

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, I purchased a 2018 Hyundai ******** from Chico Nissan Hyundai. The vehicle performed well until June 2024, when the engine seized at ****** miles. Upon contacting the Hyundai department, I was dismissed and told I had no warranty coverage, despite their service bay already housing ten vehicles with similar engine failures. After both the dealership and corporate proved unhelpful, I had the vehicle towed to the Nissan service department within the same dealer group. Their mechanic immediately identified that I had a valid third party warranty with ***, and initiated the authorization process with Hyundai. Significantly, during July/August 2024, a recall and class action settlement was issued for my specific engine type, entitling me to a new engine replacement. However, rather than installing the recall-specified engine, Chico Nissan Hyundai installed a salvage yard engine under the warranty, without my knowledge or consent. The repairs were delayed until October 2024. After relocating to ******, I retrieved the vehicle during Halloween weekend, only to have the transmission fail within two and a half weeks. Medford Hyundai completed the transmission repair in February 2025, during which they discovered alarming safety issues: the replacement engine was missing critical bolts and had broken brackets. The engine failed again on February 23rd, 2025. Medford Hyundai confirmed they had anticipated this failure due to the substandard replacement engine's condition. Most egregiously, Chico Nissan Hyundai's decision to install an inferior salvage yard engine has now disqualified me from the recall program I was originally entitled to. They knowingly put my family's safety at risk by installing a defective engine with missing components, without disclosure. This deceptive practice not only compromised our safety but also denied me my rightful recall benefits. I am seeking to have this car replaced at no cost to me and the current loan paid off.

  Business Response

  Date: 02/25/2025

  Dear N/E BBB Representative,
  

  We appreciate the opportunity to respond to ****** ****** concerns regarding her 2018 Hyundai ********. While we understand her frustration, we want to ensure that all information presented is accurate and based on the facts of the situation.
  

  1. Engine Replacement & Third-Party Warranty

  The customers engine replacement was handled through her third-party warranty provider (***), which authorized the installation of a replacement engine. At no point did our dealership intentionally bypass a manufacturer recall; rather, we completed the repairs using the coverage available to the customer at the time.

  2. Condition of the Replacement Engine
  

  The replacement engine came from a fully operational running vehicle and underwent a series of thorough quality tests, including:
  Compression tests
  Heat tests
  Detailed inspections to ensure its integrity before installation
  

  The engine was classified as a Class A engine, meaning it met strict quality standards and came with a 12-month, 12,000-mile warranty for mechanical failurea warranty equivalent to most factory parts sold.
  

  3. No Issues with the Replacement Engine
  

  The claim that our dealership installed a defective salvage engine is completely false.
  We spoke with the Service Manager at ******* Hyundai, who confirmed that their staff miscommunicated about missing parts and bent brackets.
  In reality, the engine was installed correctly, and no mechanical issues were found with our work.
  

  4. Actual Cause of the Customer's Recent Issues
  

  The vehicle's most recent failure was due to rodent damage, specifically a rat chewing through the main engine wiring harness.
  This was an external factor unrelated to the engine replacement and not the result of any work performed by Chico Nissan Hyundai.
  

  5. Timeline & Recall Misrepresentation
  

  The customer purchased the vehicle in 2021, and it ran well until June 2024, when the engine issue occurred.
  The recall mentioned in the complaint was not issued until August/September 2024 3 Months after her engine failure. 
  We did our absolute best to locate a quality replacement engine for the customer's Santa Fe and installed it in good faith using the authorized warranty coverage available.
  

  6. No Liability & No Further Compensation
  

  Unfortunately, since Chico Nissan Hyundai did nothing wrong in this case, we cannot offer a replacement vehicle or loan payoff.
  While we sympathize with the customers situation, the rodent damage to the vehicles wiring harness is not something our dealership is liable for.

  At Chico Nissan Hyundai, we take customer concerns seriously and always strive to provide high-quality service with transparency. However, in this case, the claims made in the complaint do not reflect the facts of the situation.
  The engine was sourced from a running vehicle, passed multiple industry-standard quality tests, and was classified as a Class A engine.
  Medford Hyundai has confirmed their earlier statement about missing parts was incorrect.
  The customer's recent vehicle failure was due to rodent damage, not any issue with the engine replacement.
  The recall referenced in the complaint was not available at the time of failure, meaning there was no option for us to use a recall replacement engine.
  For these reasons, we respectfully request that this matter be closed as resolved, as Chico Nissan Hyundai is not responsible for the issues raised in the complaint.
  

  Sincerely,
  **** ******
  General ****************start="4069" data-end="4072">Chico Nissan Hyundai

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my cat transmission replaced. I picked it up ( after two weeks) and it still had the same juggering so i took it back and the determined that the vale body was bad. Another two weeks and i picked it up. They give a *****/12 month warranty. The transmission had a rattle since i picked it up but thought maybe it was just a break in period. The rattle got worse, so BEFORE the ***** mile warranty was up i had brought it back to have one of their technicians could ride with me to hear it. He did hear it, so i made an appointment to bring it back and then they say we cant hear it and Nissan says thats normal . So now at ***** miles it pulled the same juggering code as it originally did. Now the dealership wont do anything to help me out. All they want to do is sell me a car. I think a transmission should last more than ***** miles.

  Business Response

  Date: 01/28/2025

  Dear Better Business Bureau,
  We appreciate the opportunity to respond to Mr. *** ******* complaint regarding his 2013 Nissan Pathfinder and to provide clarity regarding the events and circumstances described.

  Mr. ****** purchased a high-mileage Nissan Pathfinder from our dealership some time ago. Several months after his purchase, the transmission in his vehicle failed. At that time, Mr. ******* extended warranty provider covered the cost of replacing the transmission. Unfortunately, the replacement transmission failed approximately ****** miles after installation, which exceeds the parts warranty parameters set by the manufacturer or supplier.

  Upon learning of the situation, we immediately reviewed potential ways to assist Mr. ******* His extended warranty company informed him that they would only cover $2,500 of the repair costs due to the current market value of his vehicle. Understanding ********************* concerns and the critical importance of his vehicle for his livelihood as an Uber driver, we offered to discount our parts and services significantly to reduce his out-of-pocket expense. However, we were unable to lower the cost of the repair to $2,500 without incurring a significant loss, as the repair costs exceed this amount.

  To further assist, we presented Mr. ****** with an option to apply for a short-term financing solution through ******, which could cover the remaining balance of the repair costs. Unfortunately, Mr. ****** has not pursued this financing option.

  Additionally, it is important to note that being an Uber driver places significant wear and tear on a vehicle. This line of work can be especially demanding on a higher-mileage vehicle, such as *********************** Vehicles with over ******* miles often become more temperamental and require extensive preventative maintenance to remain reliable. High-mileage vehicles are also more prone to costly repairs due to the natural wear on major components. These factors contribute to the challenges Mr. ****** is facing with his vehicle.

  In addition, Mr. ****** expressed an interest in trading in his Pathfinder for a different vehicle, specifically an Acura SUV. We were happy to explore this option for him. However, we were unable to proceed with the trade-in and purchase because Mr. ****** recently borrowed against his Pathfinder, leaving a lien on the vehicle. This outstanding loan created an equity gap that made completing the transaction infeasible.

  We understand the significant impact this situation has on Mr. ******* livelihood, and we remain committed to assisting him within our capacity. We are more than willing to continue working with Mr. ****** to explore repair financing options or to revisit vehicle trade-in opportunities when his financial situation allows. However, as a business, we must also adhere to reasonable financial practices and cannot absorb the full cost of the repair.

  We value Mr. ****** as a customer and sincerely hope to resolve this matter in a way that meets his needs. Please let us know if you require additional information or documentation.

  Sincerely,
  **** ******
  Executive Manager
  Chico Nissan & Chico Hyundai

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-31-2024 return to Chico Nissan leased 2022 *********** and leased a new 2024 Rouge. Signed a release of liability for the 2022 rogue with the ****** miles on the car. On 8-28-24 I found out Chico Nissan never grounded the 2022 lease return. Leaving me with 2 car payments. When they had possession of the vehicle.. that they lost 9 weeks ago they finally told me they located the car I left with them and they would get it grounded and back date it to 7-31-2024 when I tuned car and keys over to them.. Oct 28th 2024 I receive a delinquent renewal due 9-2-2024 for *** this lease return has never had my release of liability with the mileage on it signed by me on July 31, 2024 sent to the ***** I call the *** they want me to do it all on line theres no where to even list its a lease to do a title transfer.. I do not know how to get my name off of a car that Chico Nissan has or why or where the Release of liability went to. When the dealership loses the car and doesnt even know, its there for over a month is very unprofessional.. On October 29, I called Chico Nissan, but they have new finance managers by the name of **** and ***** the both are unavailable these too people was not The finance manager I dealt with. 9 weeks ago. I dont know how to get Chico Nissan to get what *** needs to them to get this vehicle out of my name for the **** Its out of my name through the leasing company, but not from the ***. This company should not lease vehicles if they dont know what there doing how does a dealership lose a Vehicle??? 

  Business Response

  Date: 11/06/2024

  Thank you for bringing your concerns to our attention and giving us the opportunity to address them. We sincerely apologize for the issues you experienced with the lease return on your 2022 Rogue Sport.
  
  To clarify:
  
  Lease Return and Grounding Delay: We acknowledge that there was an unexpected delay in grounding your vehicle in our system after you returned it. This oversight led to continued payments and incomplete DMV documentation, which understandably caused frustration. Weve since resolved this and are implementing additional checks in our intake process to ensure lease returns are promptly and accurately documented.
  
  Communication and Staff Transition: We recognize that this situation was further complicated by a transition in our team, which delayed our response to your concerns. Please know that this does not meet our standards of service, and we are actively taking steps to improve our internal communication and processes to prevent such issues in the future.
  
  Offer of Reimbursement: If you incurred any expenses due to this delay or miscommunication, we would like to make it right. Please reach out to me directly @******************** to discuss how we can best assist you.
  
  We appreciate your patience. I am very sorry this happened, it is always our goal to ensure a positive and seamless experience for our customers, and were committed to restoring your trust in Chico Nissan.
  
  **** ******

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 18 months, I kept sending my car to Chico. Nissan, because check engine lights were coming on and something wasn't right finally, after multiple warranty deductibles, I've paid to fix things. Nissan Chico said the engine is blown and the car needs a new one. Warranty only covered so much. And the difference was for me to pay. I have paid my difference. They put in a new engine. They told me that they test drove the vehicle that they did all of these extensive checks to make sure the engine was good. I went over with the general manager. Exactly what was expected in checking the engine. When I finally picked up my car 6 weeks later. There was 14 miles that they had put on the car and a unreadable amount of gas in the car meaning, absolutely. None, which tells me they one did not test drive the car more than 14 miles, purposely did not put gas in the car to properly test drive at 50 miles per my. Request And allowed the sludge from the bottom of my gas tank to run through my new engine, which could have been preventable if they just put gas in the car like the service manager told me he would and the general manager told them to do when I received my car, the check. Engine light came on and the transmission needed to be reprogrammed with in minute of leaving. Clearly, this could have been solved before I picked up my car if they had not lied and actually test drove my car, they told me they drove it many miles from Chico, **********, to *******, ********** and back. That clearly was not the case and I am really worried that they neglected to properly do the work I paid for and I am also now worried that their previous work and being so. Neglectful and shiesty caused my engine to blow up and needing replacement.Nobody can explain to me why they only drove it ***************************************************************** and said they drove it many miles, which clearly they didn't. I have documents to prove this. 

  Business Response

  Date: 10/28/2024

  Dear Better Business Bureau,

  We appreciate the opportunity to respond to ******* ********** concerns. At Chico Nissan, we take quality control and customer satisfaction seriously and strive to address any issues brought to our attention promptly and effectively.
  Over the past 18 months, ******* ******** has returned to our service department multiple times with recurring check engine light warnings and other vehicle issues. Our service team diligently worked to address these concerns,utilizing warranty coverage to the fullest extent allowed by the policy.However, there were instances where warranty limitations required additional out-of-pocket expenses from the customer.
  

  In response to Ms. ********** recent engine replacement, we conducted a comprehensive review and test of the new engines performance, which included an initial test drive of 14 miles. Following her feedback, we invited her back for a follow-up inspection. During this inspection, our technicians performed additional work as specified by applicable ***************** Bulletins, topped off the fuel, and completed a full detail of the vehicle. Additionally, we conducted a second test drive, totaling 58 miles, to ensure the engines performance met our quality and reliability standards.
  

  We are committed to addressing any further concerns professionally and are pleased that Ms. ******** acknowledged satisfaction with the vehicles appearance and recent repairs upon pickup.
  

  Thank you for allowing us to clarify our commitment to thorough service and our efforts to resolve this matter.
  

  Sincerely,
  **** ******
  Executive Manager
  Chico Nissan

  
  

  Customer Answer

  Date: 10/29/2024

  I am rejecting this response because:

  I picked up my car yesterday and today when i started it the rpm are still reving on there own and the problem hasnt been fixed. I have been handed this car atleast 5 times not fixed and again its not fixed. This is an egregious issue and i have been with out my car since september 6th 2024 and still as of october 29th 2024 its not fixed. 

  Also i had pointed out at pick up yesterday that the rpms were just slightly still reving themselfs and it was worse this morning.

  
  

  Business Response

  Date: 11/20/2024

  Dear *******,
  
  Thank you for your email. I appreciate the time youve taken to share your concerns and experiences in detail. While I understand your frustration, I would like to address the points you raised and provide clarity on the situation.
  
  First and foremost, I would like to express my regret for any inconvenience or distress caused during your interactions with us. We strive to provide exceptional service, and while there have been instances where our service fell short of your expectations, I have made every effort to address and resolve these issues promptly and thoroughly.
  
  Engine Replacement and Repair Costs: Your engine replacement was an extensive and costly repair, totaling $16,000. As you know,your warranty covered $9,000 of the cost, leaving a $7,000 balance. In good faith, I worked out an agreement with you and your mother to significantly reduce your out-of-pocket expense to $3,500, a concession we made to support you during a challenging time.
  
  Service History and Specific Concerns
  
  Mass Airflow Sensors & PCV Valve: While I understand your concerns regarding repeated repairs, issues like a collapsed PCV valve can often result from maintenance-related factors, including debris or sludge buildup. These challenges, unfortunately, arise over time and are compounded by the overall condition of the vehicle.
  
  Radiator Fan Incident: I deeply regret the issue with the radiator fan connector. This was an error on our part, and we took immediate steps to make things right, including providing a rental vehicle at no cost to you and ensuring the issue was resolved.
  
  Check ******************Repair: While we test-drove your vehicle before its return, unexpected issues can occasionally arise after a repair, especially in vehicles with pre-existing conditions. We addressed those issues as promptly as possible during your subsequent visits.
  
  Condition of Your Vehicle: Its important to note that the overall maintenance and care of a vehicle play a significant role in its reliability and performance. The condition of your Pathfinder, as documented in attached photos, has been a contributing factor to the recurring issues. This includes excessive debris and lack of routine care, which have had a direct impact on its performance and may lead to further problems in the future.
  
  Paint or Powder in **********: The paint or powder you referenced did not originate from our shop, as we do not paint or use substances that would cause such residue.
  
  Missing Clips and Other Items: Regarding the missing clips and your fathers ashes, I understand how upsetting this must be. When your vehicle was detailed, we took care to preserve personal belongings found in the vehicle, including your fathers ashes, which when we realized they were inside of a ball of debris left in the car, we stopped all work to locate the debris to find the chain. When they were located we carefully cleaned off all the debris the chain was left in. We handled them with much respect and care. I regret if this was miscommunicated, and I assure you this was not a matter of negligence.
  
  Refund Request: I understand you feel a refund of $3,500 is warranted. However, the work performed on your vehicle was extensive and necessary, and we reduced your financial burden significantly to assist you. While I empathize with the frustration of repeated repairs, the costs you incurred were fair given the scope of the work and the circumstances surrounding your vehicle's condition.
  
  At this time, I consider this matter resolved. The repairs completed on your vehicle were necessary, and we have consistently gone above and beyond to address your concerns and provide additional support. We will not be issuing a refund, as the work performed was both extensive and completed to the necessary standards.
  
  Thank you for your feedback, and I wish you all the best moving forward.

  Sincerley, 

  **** ******

  Chico Nissan Hyundai

  Customer Answer

  Date: 11/21/2024

  I am rejecting this response because:

  My car smells like buring radiator fluid and the rpms still reve themself in idle and coasting. **** said they would fix it but it was returned unfixed. Also the day i picked up the car the engine bay and headlights and side of windsheald has white paint or powder and clips missing. Im completly unsatisfide pluse things are missing from my car from when they detailed it. 

  
  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/3/2024 On this day, I went in for a routine oil change. During my oil change, I was notified by text message that during the multipoint inspection, they had found several other issues that needed to be resolved. These "issues" were presented in all capital letters, and accompanied by a large red banner that said, "Items requiring immediate attention" and a red tab that read, "Critical." These repairs were not something I could do all in one day, so I asked to reschedule the rest. When talking to *****, he noted that I could still drive my car but should schedule an appointment on the sooner side. One of the "items requiring immediate attention" was my engine air filter. This was an estimated cost of $35.95. I decided that this was something I could do myself, and when I did I found that my engine air filter did not need to be changed. In fact, there was barely any debris on it. I could have gone several thousand more miles with it. To me, this felt like I was being taken advantage of for being a woman, who clearly did not know much about cars.When I called to complain on 5/6/24 about feeling taken advantage of, **** noted that all "critical" items are things that "eventually need to be done." Even though the "items requiring immediate attention" are in all capital letters, there's a giant red banner and a tab that says "critical," these items aren't necessarily that important. With that philosophy of critical items being considered as "eventually needed to be done.", comes three large concerns. 1.- How many other people are being taken advantage of from this hyperbole?- thinking their vehicle is not "road safe." 2. How can customers trust that what they're being told needs to be done, actually needs to be done? 3. How many items is Chico Nissan Charging and servicing that don't actually need to be done?- What are the business ethics? I am a college student, who is just trying to make ends meet. I came here because I thought I could trust them. I was wrong.

  Business Response

  Date: 05/09/2024

  Hello,

  It is never our intention to recommend or sell anything to anyone that is not needed.  In fact, our multi point inspection in required to have video and or images of the items recommended so that there is transparency in the transaction.  I understand the multi point did not have this requirement and I personally will retrain our technicians to always have this included in ANY recommendation.  I do apologize and would like to please be given the opportunity to regain your trust.  Please feel free to reach out to me: i am the service manager of the department.  *****************, and I could be reached at ************

  Customer Answer

  Date: 05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a New Nissan Titan Pro-4x in September of 2020 from Chico Nissan. Fast forward now to October 2022 and I'm having dead battery and starting issues. So I look at my battery in my truck and noticed corrosion and a lose battery terminal. So I proceeded to clean the battery terminal and when putting the terminal back on I noticed that the wires were really tight and might be the reason the terminal came loose in the first place. So I made a appointment at Chico Nissan to have them look at the wires and check the battery to make sure they were good. After looking at the battery and cables they tell me that the battery that is in my truck is the wrong size and that is why my battery cables are so tight. They say they can replace my battery but I would have to pay for it because it is not the right battery for my truck. I proceeded to tell them that THIS battery is the battery that came in the truck when I bought the truck from their dealership. So they said they'll look into it. They said they couldn't find any records of it being replaced in their system OR the other dealership they got it from. I said ok but this is the battery that came with my new $60,000 truck and if it's not the right one it needs to be replaced with the correct battery because it's pulling on the wires and causing issues. After talking with multiple people at the service department including the service manager ******* they basically said that it doesn't matter they are not responsible for it. I asked well whose is responsible since I purchased the vehicle through you guys and all they said was it wasn't their responsibility. This battery is a Nissan OE battery says so right on the battery. So I had them replace the battery $295+ out of my pocket even though it's still under the bumper to bumper warranty. My family and I have bought several new cars from this dealership and have never had any issues on any vehicle for many years. So this is really disappointing.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2022 Nissan Frontier. Within the first 24hrs of owning the vehicle, the whole dashboard lit up and we had to take the car into the dealership immediately, They told us to DRIVE the car even though it was clearly malfunctioning, they refused to give us rental car. They offered to fill up our gas tank, offered new mats for the truck, and a tow hitch for the inconvenience, NONE of which they gave us. We were left driving this broken NEW truck for over a week until they could fix it. Denying any offer of compensation. I asked to return the vehicle within 24hrs of driving it off the lot due to the car being broken. They refused to take the car back or give us any sort of compensation for this hassle. Very displeased with the truck and the way we were treated. I asked for the lemon law and to have the truck taken back. They denied my request and now I am stuck with a truck that has already broken down with under 15miles on it.