Business ProfileforPomona West Apartments

On August 5, 2022, we moved out, thoroughly cleaned all day, and hired a professional to clean the carpets in apartment 8A at Pomona West Apartments. We took video of the apartment to have a record of the cleaned apartment. A Pomona West Apartments ***************** Associate (We can describe him but dont know his name) stated that they will have the carpet cleaned unless we get a professional to have it cleaned. This same associate further stated that we would have to provide a receipt for the carpet cleaning. **** another Pomona West Apartments ***************** Associate walked the apartment. **** made the comment that the apartment smelled clean, no negative remarks, and no checkout list. After the walk-thru we turned over the keys and a receipt showing the carpet was cleaned.On August 25, 2022, Pomona West Apartments provided an itemized list of deductions from our security deposit. We have requested receipts of actual costs incurred but none have been provided. On August 25, 2022, we emailed the Pomona West Apartments to dispute the carpet cleaning ($200.00) and Eight (8) hours of kitchen cleaning ($400.00) deductions from our security deposit. At a later date, we also questioned the kitchen blinds ($40.00) as our video shows the blinds intact and appeared unbroken. We have emailed the video on several occasions to the Pomona West Apartments ***************** to show how cleaned we left the apartment. Attached screen shots from the video to show how cleaned the apartment was left. Initially, the ***************** agreed to reimburse the cleaning carpet charge ($200.00) and they requested that we change our review on Yelp. On August 31, 2022, ***** another Pomona West Apartments ***************** Associate proposed a counteroffer for the reimbursement of the carpet cleaning ($200.00) and a portion for the kitchen cleaning ($100.00 out of the $400.00). As of September 8, 2022, Pomona West Apartments has not returned our security deposit.