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Infoway LLC

Web Design
Award-winning web design and Digital marketing Agency started in 2010. Utilizing the latest emerging technologies, We build websites that ge…

9410 Owensmouth Ave

Chatsworth, CA 91311-6903

9:00 AM - 5:00 PM

Accreditation
BBB accredited business

Accredited Since: 10/19/2009

Years in Business: 10

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 54 Customer Reviews

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Overview

Award-winning web design and Digital marketing Agency started in 2010. Utilizing the latest emerging technologies, We build websites that generate the inquiry.

For appointment: 818.528.4303

Products & Services

Social profiles: https://www.trustpilot.com/review/infoway.us https://www.facebook.com/infoway1/

Business Details

Location of This Business
9410 Owensmouth Ave, Chatsworth, CA 91311-6903

Years in Business:10
Business Started:5/27/2010
Business Incorporated:5/27/2010 in CA, USA
Accredited Since:10/19/2009
Type of Entity:Limited Liability Company (LLC)
Number of Employees:5
Business Management
  • Suman Saha, CFO

Customer Complaints

1 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
A web development project which they promised to finish in 3-4 months still open even after 11 months. I awarded a web development project to Infoway LLC in January 2017 and they promised to finish it in 3 months + 1 or 2 months(if needed). Even after 10 months, they are unable to give me the final product. They delivered the website(www.craftnshop.com) with partial functionalities. Now they are not giving enough time to complete remaining functionalities. I waited so long but in vain. Also, the management never comes to talk to customer to resolve the issue. I asked for management contact details repetitively. Technical team does provide the response but overall work is not moving forward.There are still lot of pending functionalities and issues. I lost so much money because of this delay. Since this is my first complaint againest them, I want them to finish this project ASAP.
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Desired Outcome

Finish my project ASAP or return my money that I paid including the loss I made due to this delay.

Customer Reviews

54 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Prunella G

07/11/2019

Infoway developed our first web site for our first Restaurant and directed me in the right direction on web development and assist me to promote my company on the web. They also have crafted and well maintained our other restaurant's web site over the past years and have done a great job in the development and design of marketing 7+ local restaurants in South Carolina. So if you are a small or big company want to have your crafted website then Infoway should be the first choice.
PG
Infoway LLC Response

07/11/2019

Thank you for the compliment

Products & Services

Social profiles: https://www.trustpilot.com/review/infoway.us https://www.facebook.com/infoway1/

Business Details

Location of This Business
9410 Owensmouth Ave, Chatsworth, CA 91311-6903

Years in Business:10
Business Started:5/27/2010
Business Incorporated:5/27/2010 in CA, USA
Accredited Since:10/19/2009
Type of Entity:Limited Liability Company (LLC)
Number of Employees:5
Business Management
  • Suman Saha, CFO

Local BBB

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.