ComplaintsforBeverly Hills Gadget Shop

• Initial Complaint

  03/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Ordered products on Sept 13, 2022, returned due to disappointment in product as advertised. Contacted their service **** twice. 1st (hard to understand) said they received the return but when they tried to credit our charge card, the bank refused. Bank says otherwise!!!!! 2nd service call, personable employees said *********** was returned and their was not problem refunding. She was given all needed info and said she was taking care of it immediately. Well its February 2023 and we still do not have our refund for a total of $133.94. I usually check internet review before ordering but didn't in this case. That was too bad because the reviews are terrible. The company has done the same thing to a multitude of innocent shoppers. Is there any way you can help us get a refund. We can not afford to look at this amount as a donation! Respectfully, **********************

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I ordered a product**************************** when it arrived it did not work and I returned the items to the company at Beverly Hills Gadget ****** **** ******* ******* XXXXX with in a week. I have contacted the company by phone XXX-XXX-XXXX seven times over seven weeks with my tracking number and they admit to receiving the item back. Each time I call the same person answer ****** ***** tell me my request is being escalated to the supervisor and expect a refund within a week. I have also emailed them at ***************************** a couple times with no results.

  Business response

  01/03/2023

  Business Response /* (1000, 5, 2022/12/14) */ We apologize for the inconvenience of this dispute. On 09/12/2022 this Order was flagged with a Return Merchandise Authorization - RMA Number: *****************- After Review; We have not received your return back to our facilities. Once it arrives; your full refund will be processed. If you can provide a Tracking # for your Return we can review the tracking to expedite your refund. A Refund Notification will also be emailed for confirmation. We again apologize for any inconvenience. Consumer Response /* (3000, 7, 2022/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I said they did not receive the return item. I provided the email and tracking number ****************************

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order of 3 smarty security light bulbs from Beverly Hills Gadget Shop order number XXXXXXX on Oct 18, 2022 for the amount of ****** and was not satisfied with product so I contacted the company to begin a return on Nov 1, 2022 and received a return authorization RMA XXXXXXXXXXXXXXXXX and was told I'd have to send the package back to them at my expense in which I did through **** tracking XXXXXXXXXXXXXXXXXXXXXX which was delivered ans confirmed on Nov 6,2022 I was due a refund to my original payment form and never received it.. I then contacted the **************** and inquired about my refund and they were uninterested in helping with it and told me wait 7 to 10 days and refused to tell me whether a refund was actually issued to my bank account it has been over those days and still have no refund to my bank account but they have their product back and have stolen my money.

  Business response

  12/15/2022

  Business Response /* (1000, 5, 2022/12/01) */ After review of this case, the customer order was delivered by ****************************. Customer then returned the product and received a refund for the cost of products.

• Initial Complaint

  10/30/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This company is a scam. I purchased two smarty light bulb security cameras which according to their website work with a WiFi. The cameras I received ONLY work with 2.4g WiFi. I only have 5h WiFi. I called the customer support number and talked to a guy who said his name was*****. He told me that he would be more than happy to send me 2 cameras that will work with the 5g WiFi network but that I need to pay for shipping to send back the two cameras I received. Why should I have to pay for shipping when their website does not indicate their product can ONLY work on a network that I don't have? This is a classic example of product misinformation and borders on bait and switch tactics. Such practices need to be investigated as fraudulent. Stay away from this scam of a company.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company aparantly set up a web site ******************************** intended to do business in the***************. I ordered product from this website on ********* expecting that it would be shipped from within the ** and have no additional duty charges, The product was shipped on ********* from the US and delivery was attempted on ******** with ******** due for customs charged. I refused delivery because I was told that I could and the product would be returned to the shipper. I then contacted customer support for the sender and advised that the delivery was refused and I expected a refund. Copies of the email exchange and invoices are attached. To make a long story short I never received any help from the shipper and now I have noticed that the website I ordered from has been changed to clearly indicate product ships from the US and to reprice in USD rather than *** leading me to believe I was deceived. I tried to find out where the package is from *** but they replied "I received your email response, I am sorry to read your shipment has not been delivered. I reviewed the shipment information, our system indicates the parcel was scheduled to be delivered by the local postal authorities. Based on the service level requested by your shipper for this shipment (Mail Innovations), *** does the initial transportation then transfer the parcel to the post office for final delivery. I would recommend you stay in contact with your shipper to further discuss your immediate resolution options, unfortunately due to the service level we are unable to further research or resolve the matter." I am at a dead end and only the shipper can give me information but they have quit answering my emails. I also filed a claim with ********** and they denied reversing the charges because I could not prove the package was delivered to the sender. I would be happy if the package could be shipped from an ** country or delivered to a US address to avoid the customers fees.

  Business response

  08/08/2022

  Business Response /* (1000, 17, 2022/08/08) */ We always strive to please our customers. After review, of this account; the unwanted products have not been returned. This order has been flagged by our E-Commerce Manager for Refund on Return to our facility. We apologize for any inconvenience. Consumer Response /* (3000, 19, 2022/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you review the attached emails you will see that I tried to track the product return unsuccessfully and was told to contact the shipper as they are the only ones who can get this information since I did not accept the shipment due to the high tariff charges. I did not ship the product back but refused the order and the carrier told me that the product would be returned to the sender. I have exhausted all possibilities but the seller has not put any effort that I can see to track this shipment. Surly there was insurance on the shipment guaranteeing delivery. Since I did not ship the product there is nothing more I can do and the company customer support department has not been helpful at all. Business Response /* (4000, 22, 2022/08/19) */ After review; unfortunately it may be a delay on the returned product due to it's international shipping origin. At this time we have not received the returned product. A Return Merchandise Authorization was offered to **.******** on April 15th in line with our 30 Day Return/Refund Policy. If **.******** can provide our office with a Postal/ Shipping receipt to confirm the return of the order we can track it and provide him with Refund information.Please email [email protected] Consumer Response /* (4200, 24, 2022/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have said repeatedly that I DID NOT return the product. I refused delivery because of the additional 91 Euros Tarif the carried tried to collect. The carrer told me verbally that the product would be returned to the sender but I do not have any documentation at all. The only tracking number is the one from the original shipment and if you review my email correspondence with UPS Global they told me that only the shipper would have access to the information where the return is. Only the shipper can find out what happened to the product. I never received it. I have done this with other companies and they either posted a credit to my credit card or shipped from another location in the EU to eliminate these charges. The company did not make it clear they were shipping from the US or I never would have ordered from them. Business Response /* (4000, 26, 2022/08/31) */ We sincerely apologize for the problems with your refund. Our Gateway Manager has been contacted to clarify the error and get your full refund processed. Everything will be rectified asap.Please allow 7-10 days to see refund credit back to your payment account. Business Response /* (1000, 17, 2022/08/08) */ We always strive to please our customers. After review, of this account; the unwanted products have not been returned. This order has been flagged by our E-Commerce Manager for Refund on Return to our facility. We apologize for any inconvenience. Consumer Response /* (3000, 19, 2022/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you review the attached emails you will see that I tried to track the product return unsuccessfully and was told to contact the shipper as they are the only ones who can get this information since I did not accept the shipment due to the high tariff charges. I did not ship the product back but refused the order and the carrier told me that the product would be returned to the sender. I have exhausted all possibilities but the seller has not put any effort that I can see to track this shipment. Surly there was insurance on the shipment guaranteeing delivery. Since I did not ship the product there is nothing more I can do and the company customer support department has not been helpful at all. Business Response /* (4000, 22, 2022/08/19) */ After review; unfortunately it may be a delay on the returned product due to it's international shipping origin. At this time we have not received the returned product. A Return Merchandise Authorization was offered to **.******** on April 15th in line with our 30 Day Return/Refund Policy. If **.******** can provide our office with a Postal/ Shipping receipt to confirm the return of the order we can track it and provide him with Refund information.Please email ******************************************* Consumer Response /* (4200, 24, 2022/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have said repeatedly that I DID NOT return the product. I refused delivery because of the additional 91 Euros Tarif the carried tried to collect. The carrer told me verbally that the product would be returned to the sender but I do not have any documentation at all. The only tracking number is the one from the original shipment and if you review my email correspondence with UPS Global they told me that only the shipper would have access to the information where the return is. Only the shipper can find out what happened to the product. I never received it. I have done this with other companies and they either posted a credit to my credit card or shipped from another location in the EU to eliminate these charges. The company did not make it clear they were shipping from the US or I never would have ordered from them. Business Response /* (4000, 26, 2022/08/31) */ We sincerely apologize for the problems with your refund. Our Gateway Manager has been contacted to clarify the error and get your full refund processed. Everything will be rectified asap.Please allow 7-10 days to see refund credit back to your payment account. Consumer Response /* (3000, 33, 2022/09/19) */ They said the refund was being process and to allow 7-10 days for the credit to appear. It has not been 20 days or so and I have received nothing. That is why I have not posted a response. It is not resolved as far as I am concerned. Consumer Response /* (2000, 35, 2022/09/21) */ I have today received the credit posted to my credit card. Thank you for your assistance and please consider this case closed now.

• Initial Complaint

  04/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I purchased a drine and 2 spare batteries, they charged me for an additional 8 batteries. The coding on their online advertisement is clearly inept and incorrect. I emailed them multiple times to inform them, after 11hrs they got back to me claiming they have already shipped it which is a lie. So they tell me to wait to recieve it then contact them. They emptied my bank, I have nothing to buy food or drink with. They are full of lies and quite frankly useless

  Business response

  08/08/2022

  Business Response /* (1000, 18, 2022/08/08) */ We always strive to please our customers.After review, this account has been updated by our e-commerce gateway manager. This order has been flagged and processed for a full refund. We apologize for any inconvenience. Consumer Response /* (2000, 20, 2022/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) When will I recieve my FULL REFUND? Its all well and good flagging it and saying you will give a full refund, the question is when??? Business Response /* (1000, 18, 2022/08/08) */ We always strive to please our customers.After review, this account has been updated by our e-commerce gateway manager. This order has been flagged and processed for a full refund. We apologize for any inconvenience. Consumer Response /* (2000, 20, 2022/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) When will I recieve my FULL REFUND? Its all well and good flagging it and saying you will give a full refund, the question is when??? Consumer Response /* (3000, 26, 2022/08/21) */ Nothing has been refunded since their response, please re-open the case Business Response /* (4000, 28, 2022/08/31) */ 04/15/2022 Order was flagged as Chargeback/Transaction Already Refunded Consumer Response /* (4200, 30, 2022/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been no refund in full as you stated, I can provide evidence, now you need to provide evidence

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩