Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/31/24: i signed an agreement with seventh generation moving & storage stating upon delivery i would pay an additional $1200. Delivery was promised to be within 21 business day as a part of our agreement.However, delivery was not competed until 32 business days later. Also, i was effected by a natural disaster 3 days after signing this agreement. My employment is located in **************************************** (***** fires) directly effected my workplace causing it to be closed for several days. In conclusion, i asked for these events to be taken into consideration as it had lasting effects on my livelihood. So, when i asked to renegotiate a contract to split the payment up into two payments i was offered 50 dollars off. Lastly i was provided no point of reference for my issue or and potential options to resolve my financial hardship.

  Business Response

  Date: 03/19/2025

  Dear Mr. ************************ you for sharing your recent experience with us. We understand that the timing of your move coincided with the ***** Fire in the ******** area, which had a significant impact on the community and we are sympathetic about the hardship you faced during this period. We understand the importance of timely deliveries and the challenges that unforeseen events can present.

  Regarding your inquiry about the payment terms in your contract, it's common practice in the moving industry to require payment upfront to secure the moving date and ensure commitment from both parties. This practice helps in scheduling and allocating the necessary resources for your move. Your feedback is invaluable to us, and we are committed to addressing your concerns.

  Sincerely,

  ***** ******

   

   

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 22948434
  
  I am rejecting this response because:

  understandable from business aspect that payment is required up front, thats not the issue here. However, if a contract/agreement is signed, and within 48 hours of an agreement an unforeseen circumstance such as a natural disaster  comes about that effects some livelihood ( to the extent of losing a home, life, or career). The negligence of putting your customers front of mind, leaves a bad taste in my mouth. Service should still be important regardless of circumstance. My request was to simply split the amount due into 2 payments over a span of 30 days and/or allow payment via credit card and the response was an offer of $50 discount. Overall, i thought this showed a lack of compassion and awareness of the severity of the fires. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/04/2025

  Dear Mr. ***************** you for your response and for taking the time to share your experience.
  First and foremost, I want to extend my sincere sympathy for the hardship you've faced due to the natural disaster. We cannot fully understand the impact such a life-altering event has had on you, but we do take your words seriously and appreciate the opportunity to hear your perspective.
  While our payment policy was established to ensure fairness and consistency in service, I understand that situations such as this could benefit from having flexibility options. Your feedback has been shared with our leadership team for further consideration, and we are currently reviewing how we can better support customers who are facing extraordinary circumstances like yours.
  We truly regret that our initial response left you feeling unsupported. That was never our intent, and were committed to improving the way we respond in times of crisis.
  Thank you again for bringing this to our attention. 
  Sincerely,

  ***** ******

   

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This review is my own bad experience with Seventh Generation Moving.Amerisafe, a broker recommended Seventh Generation by **** *******.I was given a quote by **** ******* of $31,788.46 of which they required a deposit of $13,********* one came out to survey my household, it was all done verbally a I was very uncomfortable with this and told **** ******* and he reassured me that this is how it is done and not to worry that he would be sending a large truck and Seventh Generation would take good care of my move. My move was scheduled for a 2-day process. They showed up on the 1st day with 1 large truck and 8 packers. There was no organization way they were packing things was like it was their first time doing this. Later this first day I was told that they would need to bring in 2 more trucks and that they wanted to do the entire pack out in 1 day. They had already called in several more packers and I was not given a choice which was so overwhelming since I was not ready to have my entire home put in boxes. At the end of the day, they told me that my new cost would be $48,691.47 which almost gave me a heart attack but then they had already packed my entire home what was I to do? Shame on them! I really feel that I was backed into a corner at that late hour and did not know what to do. **** *******, the broker, kept telling me that if there were any problems to contact him and he would handle. H When they arrived in ******* with my items there were only 2 trucks. They had taken the additional 2 trucks they brought in at my ********** home, taken them to a location and repacked things into a 2nd large truck. They charged me $7,215. for packing materials and $10,375. for the estimate which I feel is bogus since they totally underestimated the quote. What I got was more than 80 items broken, scratched, and dented along with missing items including jewelry. For the damaged items and losses, they are offering only $321. compensation. I have many more pics

  Business Response

  Date: 03/18/2025

  Dear ******** ******,

  I'm truly sorry to hear that your experience did not go as expected. Moving can be stressful, and we understand how frustrating it must have been to deal with unexpected costs, packing concerns, and damages to your belongings. We never want any customer to feel backed into a corner, and I regret that this situation left you feeling that way.

  Your feedback is important to us, and we take it seriously. To move forward, we recommend filing an insurance claim for the damaged and missing items. If you need assistance with the claims process or have any questions, our team is available to guide you through the next steps. Our goal is to ensure every customer feels heard. 

  Please dont hesitate to reach out so we can discuss this further. I appreciate your time and the opportunity to work toward a resolution.

  Best regards,
  ***** ******
  Seventh Generation Moving

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Nationwide Moving to do a cross country move from ******* to ************. I went over my final inventory list with them diligently and was told the only way my cost would increase is if I added items. I already quoted more boxes and sized all bins as large despite some being significantly small and quoted more artwork than was present so I was not worried about the price increasing. The movers who showed up at my home, I was surprised to see were not Nationwide Moving themselves but subcontractors from Seventh Generation Moving. The moment the gentlemen walked in, they immediately stated this is definitely going to cost way more than they quoted you. I asked how is that the case and I was told, these people who booked dont know anything about moving so when we show up we actually tell people the price. They did so without even confirming the items. They then proceeded to take items out of boxes and count them as separate boxes, change my armchair to a sofa and added an extra dresser (I did not notice this until after they left), acted as if they were doing me a favor by giving me the boxes for free, and not charging me for wrapping items that should have been wrapped per my servicing agreement. They added an additional 200 some cubic square feet and charged me an additional $1,200. On top of that I received questions about whether or not I lived alone, have family here in the city, am I living alone in the city which made me feel significantly unsafe. They also preemptively told me I may be charged more at offloading. I am beyond livid. Had I know this was how business was conducted I never would have hired this company. I was lied to, taken advantage of, and now am worried for my safety. I am also concerned about my property being mishandled and damaged as a result of filing a complaint.

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My aunt is moving to Assisted Living and she passed A Grandfather ****** Curio Cabinet, China Cabinet, Gun Safe, and 20 boxes of miscellaneous craft items/personal items. My husband I are to old to drive a U-Haul clear across *************. My husband then decided to hire a moving company. He hired Starline Vanlines not realizing they were just a broker and they gave us quote of $1900. They proceeded to give our job to Seventh Generation Moving & Storage and our quote then raised to $2568 which we understood because we were adding a Large Heavy Duty *************** duty Floor **** (which belonged to my deceased Uncle).Then an Albuquerque mover named ***** Movers arrived on September 24 instead of Seventh Generation. They stated because larger truck could not park in ***** area at my aunt's house. We waited and waited for delivery call. Finally we received a call from Albuquerque Police Officer ***** ******* (Badge # ****) stating that the moving company had arrived to pick up our belongings but ***** Movers refused to give them the key to the storage shed. She also asks if we would press charges and we said YES. We have made numerous calls to Starline VanLines and frequently we get a response, but Seventh Generation has not given us much help at all. We also have called Albuquerque Police Officer and left messages but she doesn't return our calls. Please help us get our belongings.We finally received a call yesterday from Seventh Generation that it looks like our belongings are gone!Seventh Generation Moving & Storage - US Dot # ******* Our Job # S5982625 Paid $950 Deposit and another $1034 upon Pick up

  Business Response

  Date: 03/21/2025

  Deepest Apologies and Ongoing Efforts to Resolve Your Case Job #S5982625

  Dear ***** ******,

  We are truly heartbroken and deeply sorry for the distress and hardship this experience has caused you and your family. Moving a loved one into assisted living is already an emotional time, and what you've been through is unacceptable. Please know that your situation is not being taken lightly.

  We want to sincerely apologize for the outcome of your move and for the pain it has caused. The job was assigned to ***** Movers as a third-party carrier due to access limitations at the pickup location, but what followed is something we have never experienced before. This is not reflective of the standard we hold ourselves to, and we are committed to doing everything we can to make this right.
  We have filed a police report in cooperation with local authorities and are fully assisting their investigation. This situation is actively being looked into, and we will continue to follow up with Officer ***** ******* and the ***************************** until there is clarity and closure.

  In addition to the $809 refunded already issued, we are still actively working with our claims department to pursue a resolution that reflects the seriousness of this matter. We are committed to doing all we can to support you through this process.
  We are deeply sorry for the lack of communication and support you felt from our team during this difficult time. We are working to rebuild trust by being transparent and proactive from this point forward.
  Please allow us to continue advocating on your behalf and keep you informed every step of the way. We truly care about making this right, and we thank you for your patience as we work through this with you.
  

  With deepest regret and continued commitment,
  ***** ******
  Seventh Generation Moving & Storage
   
  
   

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22565810
  
  I am rejecting this response because:

  I have not received anything to resolve this issue. We paid $2000 for shipping costs and there was approximately $20,000 in inventory. I am just upset that something like this can happen to someone that trusted them. They claim have sent $809 to us and we have seen no money.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/09/2025

  Dear Mr. ******************* you for your message, and please accept my sincere apologies for the distress and frustration this experience has caused.

  First and foremost, I want to express how upsetting it is to all of us that you had to go through this situation especially after placing your trust in the moving process. While the issue stemmed from the actions of a different moving company, we take this matter very seriously. Please know that we have filed a police report regarding this incident, and we are actively cooperating with the appropriate authorities.

  In regard to the $809 that was issued, I am currently looking into the details to confirm the status of that payment. I understand that you have not received it, and I want to personally ensure that it reaches you. I will be following up with our finance team and providing you with an update as soon as I have confirmation.

  Again, I am truly sorry for everything youve experienced. Your trust matters, and we are committed to helping resolve this matter as fully and fairly as possible. I will be in touch with an update shortly.

  Sincerely,

  **** *.

  Customer Service

• Initial Complaint

  Date:09/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The moving company told me they would deliver on Saturday 8/10. The pick up was on 8/6. One guy showed up on the 23rd. Our mattress was dirty and the new plastic bag I covered it with was barely on the mattress. Our bins had foot prints all over the lids and some lids were broken. I had 10 items missing. I collected every red sticker then was put on each item in order to document our items. My 6' ladder is missing, a large plastic storage bag full of blankets is missing & 5-6 large black and yellow bins are missing. According to the list & the red stickers there are at least 10 items missing. Starting with the delivery day (23rd), I spoke to the delivery driver and called the business office twice a day for a week. The the next week, I sent an email asking for help in finding my things. A few days later, I got a reply of "what items are you missing?". I was expecting a reply by 9/3/2024, but I still have not gotten any. I am now filling the complaint because I want my items back. My estimate for my missing items would be at least $5,000. Some items cannot have a price tag on them. I will never use a moving company again. The ******************************* companies are both just out to get the customers money. We had to help the driver unload our items and it took over 5 hours. Also, we kept on getting different dates for our items to be delivered. I had to contact the broker and the movers many different times to get an update. No one ever contacted me until towards the actual delivery day.

• Initial Complaint

  Date:07/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates: 6/23/2024 & 4/5/2024 Cost: $4064 Commitment: To move my possessions cross-country and to rebuild furniture upon arrival.Nature of ******************* has demonstrated gross negligence, a willingness to extort, a lack of customer service, laziness, and lack of responsibility.First: They did not communicate with the delivery company to inform them that I lived in a gated apartment complex on the 3rd floor. So the delivery showed up in a 53' foot trailer. They wanted to charge me $700 extra for their error - worse, the fee was supposed to be $450. They couldn't decide how much they wanted from me! Further, because the delivery company didn't know I was on the 3rd floor, they had to hire 2 more movers as well. That's a second third-party company involved.Second:I am missing my shelf and chairs. My desk is broken. My furniture is un-built. My couch is sitting outside - vertically and dangerously - at the top of the stairwell. I am too weak and fear to move it on my own due to potential injury. It's 200 pound (more?) couch-bed.Third:The ruined my floor (tore a hole in it) and punched a hole in my wall. They claim they aren't responsible despite photo evidence of the couch corner literally inside the wall.Fourth:**** brought a box into my apartment that I explicitly told them was NOT my property. I still have it. I don't know where it goes.The business is NOT working to resolve this issue. They have been avoidant, flippant, and simply say "We'll look into it." while denying culpability. The lady on the phone also had a horrendous attitude while she tried to squeeze money out of me for their own miscommunication.There's also a non-zero chance of fraudulent reviews in some places online. Generally people despise this company, and apparently have MANY filings with you folks, but my father (80 and basically tech illiterate) found them in a place with a positive enough average to use them.A video tour:*******************************************

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A broker hooked me up with Seventh Generation Moving. They moved me from ********** to MD.My 5 day or so did not happen. When they finally arrived there was just the driver, no help to unload. My son had to help. My contents were damaged.or lost. Boxes had been opened and my things that I can find spread everywhere. Lost multiple things. The driver took pictures of damage to send to office. No response.

  Business Response

  Date: 03/20/2025

  Dear Ms. ************** sincerely apologize for the delay in responding to your complaint regarding your move. Seventh Generation Moving & Storage cares about our customers and their experiences, and we regret that you did not receive a response sooner.

  I have recently been hired to handle customer relations and complaints to ensure that every concern is properly addressed. I understand the frustration you experienced with the delay in delivery, lack of unloading assistance, and issues with damaged or missing belongings.

  To move forward, Id like to assist you in filing a claim for any lost or damaged items if you havent already done so. Additionally, I will personally look into why the damage report from the driver was not followed up on. 

  Again, I apologize for the delay in addressing your concerns. We take your feedback seriously and appreciate the opportunity to make things right. 
  

  Sincerely,
  **** *.
  Seventh Generation Moving & Storage

• Initial Complaint

  Date:06/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contact 06/13/2024 my daughter ***************************** entered into contact to move from ********** to *****. Estimate through Broker was $6,614.03 when Seventh Generation Movers arrived they stated the costs were in fact $10,689. The contract also shows 1st date available as June 19, 2024. We informed Seventh Generation that due to ******** being 81/2 months pregnant would would have to have her items delivered no later than 6/19/2024. *********, their employee called his office and assured us the items would be delivered by 6/19/2024. s of today 6/21/2024 the truck has not even left ********** yet. And now theyre stating it could take up to 30 days for items to arrive. Would not have used them if we werent promised the 6/19/2024 as delivery date as the baby could be born prior to getting items. Agreed to pay additional costs solely because of promises made in bad faith.

  Business Response

  Date: 03/21/2025

  Dear ****** ******, 

  First, please accept our sincere apology for not reaching out to you sooner. We understand the importance of timely communication, especially during such a sensitive time for your family.

  My name is ****, and Ive recently been brought on to assist with customer relations here at ****************************************************************** & ********************. ***** ****** truly cares about our customers and takes concerns like yours seriously, which is why Im now reviewing past complaints to help ensure every issue is properly addressed and resolved.
  We understand your frustration regarding both the change in cost and the missed delivery date, especially given your daughters pregnancy and the urgency you communicated from the start. While we always strive to meet scheduled delivery dates, we understand how frustrating delays can be. Unfortunately, in the moving industry, unforeseen circumstancessuch as logistical challenges, weather conditions, or equipment issuescan sometimes cause unexpected delays. We do our best to minimize these disruptions and communicate clearly with our customers when they arise. We are currently reviewing what happened internally so that we can understand where the breakdown occurred and ensure better follow-through moving forward.
  Again, we apologize for the inconvenience this caused your family. I will continue looking into this matter and will be in touch with any updates. Please feel free to reply directly to this message if you have any questions or would like to share additional information.

  
  Sincerely,
  **** *****
  ***************************start="1419" data-end="1422"> Seventh Generation Moving & Storage

• Initial Complaint

  Date:08/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired by a Trucking broker National Moving to relocate us to ************ **. The whole process was troublesome from beginning to end. They charged more than the original estimate. Out belongings were loaded haphazardly onto a truck and the truck was late arriving to final destination. Once, our belongings started coming off the truck, it was evident that they were careless in packing the truck. They broke our Grandfather clock, they broke 2 legs off our large entertainment center and they add insult to injury, dragged it across our new homes wood floor and caused scratches to the floor. Our Old Fashion Pop Corn popper that had Never been used was crushed in by wait of items placed on top of it. Many brand new plastic bins were crushed and destroyed due to weighted items put on them. The boxes marked fragile were smashed and the driver unloading said the truck was not loaded correctly, with care in mind of our property. We have a $350 bill for repairs to the Grandfather clock, almost $800 bill on damaged floor. $400 damage to Pop corn machine, and approximately $1500 bills for damage to our personal belongings in boxes, plastic bins, and loss of ************* center and broken items that were in crushed boxes. This company has been contacted multiple times, by phone, email and text with Absolutely NO RESPONSE. They are a horrible moving company and lack any customer service skills. I would never recommend this moving company to anyone who value their personal belongings.

  Business Response

  Date: 09/07/2023

  Dear ***************************
  
  We would like to offer our deepest apologies for the trouble you have experienced with Seventh Generation Moving & Storage. This situation is not ordinary, and these incidents are not typical of us. We are very serious when it comes to a our customers satisfaction and always trying to provide the best service.
  As a company Seventh Generation Moving & Storage would like to apologize for the damages that occurred during your move.
  
  Bill of repairs: we sincerely regret that this Issue. Can you please email us the invoices of the repairs you had to make, once received the email we will contact you, so we could start on solving this Issue.
  
  ew would also like to apologize for the poor customer service that you received. we assure you that we will do better in the future. we understand you weren't satisfied with our service and we assure you complaint will be handled. we take full responsibility for the error, and we guarantee that such incidents will not occur in the future. 

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 7th generation movers to move me from*********************. I gave them the dimensions and a list of all my items. 15 large boxes, 1 peleton bike, 2 50inch TV, 1 bed frame, 1 mattress, 1 sectional. Nothing about that changed. When they arrived immediately the driver started saying they didn't have enough room and that my stuff was more. I looked at the paper and it was all the same items. I told him that I didn't understand if I gave the information why would the amount of space be different or not be calculated into the estimate. I asked him how did he know it wouldn't fit he hasn't done any measurements or anything he doesn't have a tape measure anything to back his claims. I told him that with the estimate it should not be much more needed space since it was already estimated. He then told me I would have to pay him $3200 more in cash that day. However he was writing out a new contract for about $1300 which was less than the original quote as well. So I'm noticing there's some sort of scam going on. I told him I wasn't comfortable to please leave. He then started trying to convince me otherwise. I said no please leave. I kept the copy of the shady contract. He would not leave and said he needed it back I told him I'm keeping it to discuss with the company. He refused to leave became aggressive. Had I not had my trained dog there I don't know what would have happened he would not leave I had to push against my door with him on the other side pushing to get back in. This company charged my card and has not refunded me the money for my deposit. They don't answer the phone when I call or return my calls when voicemail is left. They are basically scamming people and dishonest.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 8, 2022/12/27) */ Good afternoon, Mr. **** purchased our moving services from ********************, on the scheduled day for pickup, the foreman has a duty to explain to the client if the size of his move is going to take a little more space since the data that the client has given to our representative is by telephone. If the client agrees, the move is made, if the client does not agree, the move is not made. but our foreman has to inform him first. but in this case the client did not want to move with our company, did not return the contract, and throws his dog away so that our movers move away from his house, that is not done and accusing us of fraud is a serious accusation because we are a transparent company that provides service to people who want to move that is our job. We have returned your deposit, check your bank account. Any questions can contact us.