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Business Profile

Fitness Center

Crunch Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Crunch Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crunch Fitness has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As you can see from the attached contract, I purchased a gym membership, paid in full, from 1/2/23-1/2/24 for $120. I went to the gym in *****************, ** the other day and it was locked. No notice, no email, no refund. I emailed ************************************************** asking for my refund and received no response. I also tried calling ************** abcfitness.com, as listed in the contract, but they only tried to sell me something.I expect a refund for $60. A check can be sent to me at ************************************************************************************************ (my address on the contract).

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an annual membership to the Crunch Fitness on *********** in *****************, **. The location closed permanently in June without any communication. I paid $194.99 on March 15th for a year of gym access and only received 3 months before the location closed in June without notice. The next closest location is in *******, which is not an option as it is 40 miles away, I want my money back.

      Business Response

      Date: 07/18/2023

      Unfortunately this gym was unable to recover from the pandemic, and despite best efforts to remain in business, has had to close its doors permanently.  

      All active memberships were transferred to Chuze Fitness, which has two nearby locations:

      ***************************************************************

      ******************************************************************

      This membership is still active for these locations and can be used there to continue your fitness needs

      Customer Answer

      Date: 07/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Crunch Fitnees ***************** Location closed its business on Jun 23rd and informed its members on the same day through email. They gave an option to use Chuze Fitness as the same membership will be carried over to them. But the Chuze Fitness locations does not work as per my schedule as those are far from my home. My only reason to select Crunch Fitness was that it is very near to my home and I can easily go there as per my schedule.My membership started on Jan Jan 12, 2023 and I paid for full year upfront $169.99. My membership was done by their district ********************** went to Crunch Fitness at ***************** on Jun 23rd itself which was last day for them and told about my Problem and asked for a refund on the Prorate basis. The person (Mr. **** who was there told me that they cannot do anything at the moment and asked me to send email. I sent the email to the below IDs on the same day and then multiple times after that but no response ************************************************ *********************************************** *************************************************** Since the proposed solution from them does not work for me and they cannot provide me service anymore so they should return me the membership fee of my remaining months.My membership details can be found out using my email and phone number.

      Customer Answer

      Date: 07/06/2023

      Below was the physical location of the gym and contact number when it was active.

      *******************************************************************************

      Contact: ************

      Business Response

      Date: 07/18/2023

      Please contact ************************* at *************************************** to help with the refund process.  

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a gym membership with Crunch Fitness Colorado Springs. I cancelled my membership on March 14th, 2022. I have the documentation below as proof of my cancellation. Despite this, I continued to be unknowingly charged through November of 2022. I was promised by phone and email from the manager that a reimbursement check would be processed and sent to my home address. The check never came, and when I tried following up with the manager, I was continuously ignored, and then given 4 different fake email addresses to contact. The fake email addresses were as **************************************************** ****************************************** ****************************************** * all of the above addresses were given to me over the phone by Crunch Fitness front desk employees. I went to great lengths to confirm that each address was copied and written down directly. Each new address came from new phone calls to the Crunch Fitness ** Springs South Location. One email address was valid, but I never received a response. The valid email address is below....*********************************************** is for the Crunch Fitness Colorado Springs location, ********************************* Colorado Springs, ** *****.here is their number: chances are, the manager will be very difficult to get in contact with.Attached are my fraudulent charges as well as the manager's email stating that a check would be processed within 6 to 8 weeks back 6 months ago.

    • Initial Complaint

      Date:05/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sometime in March I called Crunch Fitness and spoke to the front desk attendant when I requested to cancel my membership as I am no longer able to go to this gym due to time constraints. The attendant told me the cancelation was requested and that was all that was needed.On 05/04 I noticed that Crunch had processed a full years worth of payments from my checking account in the amount of $65.69 and so I immediately called them to get some help with getting my money back. The front desk attendant who answered the phone's name was ******* and I asked him to talk to a manager. His tone changed from happy to annoyed and told me the manager wasn't available but he could help me. I told him that I was not willing to speak with front line staff because it was a front line staff member who caused this issue to begin with and I didn't trust anyone but the manager to help me at this point. He laughed at me and insisted that he help me request a refund to which I insisted I speak to the manager. ******* refused to let me speak to the manager and hung up on me. Every time I called back ******* picked up the phone and then hung it up immediately. I waited an hour and called again at which time the manager "****" answered and I told him the whole story and also let him know about the way ******* was treating me. He told me he requested the refund and would call me to update me. Today on 5/9 - It's now been a week and I still don't have an update and the funds are still not in my account. I called ********************** and asked to talk to **** and was told he wasn't in. I told them that he's expecting my call and asked if he was really not in and she said he's actually in but on break. This manager doesn't take customers calls and this is an issue because they took money from me that they should not have. I need my money back and I need **** to allow me to get on the phone with him this is so ridiculous. It's just a gym and I feel like I'd have an easier time getting ****** Pres on the phone

    • Initial Complaint

      Date:03/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unbeknownst to me, my membership at the recently closed Prestige Fitness was transferred to Crunch Fitness. I immediately went to Crunch and requested to have my "new" membership cancelled, and was told to email the manager at the club. Two weeks later, I was then charged a monthly fee despite requesting to cancel. I emailed the manager again asking to cancel and requested a refund. Two weeks later, I went back to the club to inquire about the status of my requested to cancel and get a refund. I was told my membership was now finally cancelled, but I needed to email the manager to get a refund. The next day I was charged once again the monthly fee, even after being told my membership was cancelled. I have now sent six emails, plus multiple phone calls and visits to the club, and still have not seen a refund nor gotten confirmation that my "membership" was cancelled.

    • Initial Complaint

      Date:02/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crunch Fitness is fraudulently billing me for memberships that were originally set up through Prestige fitness. I called them (1/31/2023) when I learned that my account had been transferred without my knowledge, They said to send an email to *************************************************** which I did on 1/31/2023. I expressed my concern that I never gave consent to transfer my account and that they did not have consent to bill me nor have my bank information. I was clear in my request to close and delete all of my information. I was billed for two memberships on 2/16/2023 in both of my bank accounts. Crunch Fitness is doing this same thing to many clients from Prestige. Crunch Fitness is continuing to bill clients when they have been instructed to discontinue all billing. It is fraud. Please help.

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been experiencing billing issues regarding this location since joining on 8/12/2022. They had been double charging me for my membership from the start and continued to do so for the next 3 months. After several attempts to contact the ** of the location (who was NEVER available) via phone and email, I decided to go in person to settle this issue. After finally getting a hold of the ** in person and explaining my issue, the ** tried to divert the blame on me by saying that I "must have gotten my information stolen" which I refuted by saying asking how THEY lost my info like that. It turns out, the issue was that one of the employees put my payment information down for another member who shared the same name as me. The ** claimed that it would take **** business days for me to get my money back from the double charges and that they "only had one person to handle over 180 issues like this" so I had to be patient. He also stated that he would give me "3 months of free membership for the trouble" in addition to me getting my money refunded. This interaction occurred some time in mid November. The following month, not only did I not get my money back but I was charged AGAIN (only one charge this time) despite the ** guaranteeing that I would have 3 months of free membership. I immediately called and spoke to the ** asking for an update and he gave me the same excuse of "we only had one person to handle over 180 issues like this". I went ahead and demanded my refund (he told me it would be **** more business days) and I decided to cancel my membership. He verbally acknowledged this and assured me my membership was cancelled. We are now in February and I have been charged for the month of January and as well as this one.The charges were as follows:-02/10 ***** -01/10 for ***** -12/12 for ***** -11/10 (two for *****)- 10/1 (two for $***** and two for $49.99)- 9/12 (two for $*****)- Two chargers for $36.99 on 8/12 and 8/18 Total owed: ******

    • Initial Complaint

      Date:02/04/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of Crunch Fitness and arrived at this location at approximately 12:15PM on Saturday, January 28, 2023. Currently I am moving and will no longer have access to a crunch fitness gym locally at my new location. Upon entering the gym, I was greeted by an employee, ******. After requesting that I wish to cancel my membership, the employee insisted on "placing a note" to the General Manager to cancel, as ****** could not cancel for me. Assuming that this would be properly handled, I did not receive correspondence to confirm that my monthly membership was cancelled as promised by ******. The monthly fee for this membership is $26.99/mo.Please assist with contacting this business as I have made a request and it has not been fulfilled.Thank you.

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no hot water needs fixed immediately

    Crunch Fitness is NOT a BBB Accredited Business.

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