Complaints
This profile includes complaints for EasyPay Finance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 304 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
in July 2023 I signed up to use easy pay to help finance work being done on my car. on 8/15/23 I got notice from Easypay finance that my finical institution I use to process all of my payments had requested a chargeback for a transaction on 7/6/23. once this chargeback happened it automatically put my account 30 days past due. forcing me to no longer qualify for the 90 day promotion. I called easy pay on 8/16/23 to let them know I never requested a chargeback. Easypay said they needed to investigate the matter AND THAT THEY ALWAYS HAVE TROUBLE WITH PAYMENTS FROM CASH AP. I then provided written documentation from my bank that no such chargeback was requested and then on 8/18/23 I provided that information to easy pay. Easypay then told me they verified on their end that that chargeback was valid. I then requested any documentation on the charge back request from my financial institution. I was first told that was a special request and I needed to email to request it. once requested easy pay then said they can't provide me with the document. I assured them I nor my bank requested a chargeback and the only option they say I have is to call easy pay then call my bank on threeway. I declined simply because at this point its clear this is a scam easy pay does to stop customers from being eligible for the promotion allowing their company to capitalize off of the insane interest rate. I always planned to pay in my 90 days and never missed a payment or requested a chargeback. Lastly the money was never returned on my end, all I have is easy pay telling me they returned the money like my financial institution requested but no proof of the request. After reading BBB reviews on the company I got sadden realizing this is what they do all around America. I had to leave work early due to stress cause by them telling me someone requested a chargeback without providing proof. I am being robbed and taken advantage of by easy pay finance and I don't know what to do.
Business Response
Date: 08/24/2023
We received and reviewed the complaint initiated by REMOVED. Thank you for allowing us the time to
respond.
This relates to an Installment Loan Agreement (“Agreement”) with REMOVED. dba REMOVED
REMOVED as Lender, facilitated and serviced by REMOVED Billing Services LLC, dba EasyPay Finance (Agreement
enclosed). On June 17, 2023, REMOVED signed the Agreement, along with an application for credit and an EFT
Authorization for services provided by 327 REMOVED Ltd dba REMOVED - 327.
On July 7, 2023, REMOVED had two payments processed. One payment for $REMOVED, declined as “Insufficient
funds.” The second payment for $REMOVEDwas charged back on August 14, 2023.
On August 16, 2023, REMOVED called EasyPay Finance customer service department and spoke with a
representative. REMOVED stated that REMOVED had canceled one of REMOVED payments. Since the first payment
declined, EasyPay Finance believes the payment REMOVED referenced is the payment that was charged back.
The charge back payment dispute was reviewed by EasyPay Finance’s credit card processing vendor
Converge. After reviewing the dispute, Converge confirmed the charge back was valid and was completed.
The outcome of this dispute was emailed to REMOVED on August 18, 2023. (Email enclosed)
On August 18, 2023, a customer service representative offered to do a three-way call with REMOVED bank to
help resolve the issue via email (Email enclosed for reference). However, REMOVED declined the offer.
EasyPay respectfully declines REMOVED request for a refund. If REMOVED has any further questions regarding the
account or our response, please contact our Customer Service Supervisor REMOVED directly at REMOVED.
Sincerely,
Compliance Department
REMOVED
EasyPay FinanceBusiness Response
Date: 08/31/2023
We received and reviewed the rebuttal initiated by REMOVED Thank you for allowing us the time to
respond.
As stated in the previous BBB complaint response, REMOVED had two payments process on July 7, 2023. One
payment for $REMOVED, for which REMOVED states in the rebuttal that this payment declined. REMOVED second
payment that was processed on July 7, 2023, in the amount of $REMOVED, REMOVED states in the rebuttal that the
$REMOVEDcharge was cancelled. Although the $REMOVEDpayment may have been cancelled by REMOVED bank on a
certain day, it can take several days for an ACH transaction to process, causing the difference in dates.
REMOVEDhas stated twice that both transactions for July 7, 2023, were either canceled or declined. Attached is a
copy of REMOVED payment history. To date, EasyPay Finance has only received one payment from REMOVED.
REMOVEDhas yet to provide a bank statement showing the $REMOVEDpayment that remains cleared in the bank
account. As previously stated to REMOVED, EasyPay Finance can complete a three-way call with the bank or
REMOVEDcan provide bank statements of the transaction history for EasyPay Finance to review. If REMOVED does
not provide this information, EasyPay Finance is unable to further assist with this concern.
If REMOVED has any further questions regarding the account or our response, please contact our Customer
Service Supervisor REMOVED directly at REMOVED.
Sincerely,
Compliance Department
REMOVED
EasyPay FinanceCustomer Answer
Date: 09/18/2023
This company is twisting my words in a clear attempt to take advantage of me. As stated I called in a day earlier then my arranged payment date and paid REMOVED$ which should have canceled the automatic payment the following day for REMOVED$. at that same time I WAS CHARGED REMOVED$ A SECOND TIME IN 24 HOURS. this time unauthorized. I called in the cancel THE SECOND UNAUTHORIZED REMOVED$ PAYMENT. the original 60$ payment cleared the following Monday 7/8. Attached is the receipt showing this completed charged processed. I previously provided correspondence between me and my financial institution confirming that I never requested a chargeback of any kind at any point. I only canceled the double charge. I did that on 7/6 and since then neither me or my financial institution requested a chargeback. on top of all this it has been officially 35 days since the alleged chargeback and I still have not been refunded the REMOVED$ I am being robbed and the stress is becoming unbearable I've had to call off work several times and been to the emergency room for anxiety due to this blatant robbery and abuse of power. I received letter in the mail I had 5 days to pay or this will go on my credit. I'm in the process of buying a home if this effects that I'm going to be forced to take legal action. my account should be placed on hold until this matter is resolved.
Initial Complaint
Date:07/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep dissatisfaction with the service provided by EasyPay Finance in relation to my PetPalace purchase. My account has been diligently maintained with on-time payments, but I encountered an issue with the second-to-last payment, which was promptly resolved by re-sending the payment.Despite resolving the payment issue immediately, I am shocked and dismayed to discover that EasyPay Finance is now attempting to charge an additional $800 in interest on top of the $1,900 I have already paid. This excessive interest charge is unjust and completely unwarranted, as I have fulfilled my payment obligations in a responsible manner up until the temporary mishap.I kindly request that this matter be investigated promptly by the proper authorities, and that the excessive interest charges be removed from my account. I believe in fair and transparent business practices, and I expect the same from EasyPay Finance.Please respond to this complaint at your earliest convenience and provide a resolution to this matter. I hope that the Better Business Bureau will intervene and help rectify this unfair situation.I do not wish to deal with these lying crooks any more and am considering legal action.Initial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter completed REMOVEDcontract in her name only REMOVEDIn dec 2022 with Maaco auto painting. My name REMOVEDhad nothing to do with it, yet it is showing on my credit report as 454 days past due. I want it removed from my credit report. I called Easy pay also known as Duvera they told me my daughter used my info so i should file a police report for identity theft. She did no such thing as all paperwork has ONLY her name on them. (See attached)Business Response
Date: 04/07/2023
Please reference the attached documentation for EasyPay Finance's response to REMOVED' complaint.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.