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Business Profile

Collection Systems

Second Alliance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Systems.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business sharing inaccurate non-compliant information against consumer rights 15usc 1681

    Business Response

    Date: 03/25/2025

    We are not reporting $4,984.00 as the complaint reads. We are reporting $3,330.00 and have verified this with the creditor and have mailed evidence of this claim to the consumer.

  • Initial Complaint

    Date:03/10/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***** GLOBAL, I do not have a contract with SECOND ALLIANCE INC, they did not provide me with the original documents as requested.

    Business Response

    Date: 03/10/2025

    The consumer has acknowledged this debt and has made payment. We do not need a contract with the consumer to report this debt. The consumer states account went delinquent due illness which is not a reason for a credit report removal.

  • Initial Complaint

    Date:03/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ************************. I do not have a contract with Second alliance Inc. They did not provide me with the original contract as I requested.

    Business Response

    Date: 03/07/2025

    We have never received a request for any information from this consumer. The Creditor name was corrected to *******************. We will send evidence of the claim to the complainant 

  • Initial Complaint

    Date:12/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******************* and I do not have a contract with SECOND ALLIANCE INC plus they did not provide me with the original application like I asked. Account No: ***** Amount Disputed: $6605

    Business Response

    Date: 12/13/2024

    We spoke with this consumer on 12/13/2023. She claimed she enrolled in classes at ******************* but then dropped out. The creditor shows there was a balance owed after their refund policy. We mailed evidence of the debt  on 01/09/2024. 

    On 02/28/2028 she considered a compromise offered by ********************

    She has disputed this debt through the credit reporting agencies claiming 'not mine' and 'fraud' even though she agree she was the person that signed up with the school.

    We did send her proof of the debt and a contract between her and Second Alliance is not required for ******************* to send their delinquent accounts here for collections.

    Her debt is valid and still owing.

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********************, I do not have a contract with Second Alliance. They did not provide me with the original contract as requested

    Business Response

    Date: 11/22/2024

    Response to Complaint

    This consumer is liable to ********************. This consumer has acknowledged this debt with us on two occasions. ************ is allowed to contract with Second Alliance to refer delinquent accounts to without a need for a contract between Second Alliance and the consumer. We will request for detailed information about the debt from ************ and will forward to the consumer,

     

     

     

  • Initial Complaint

    Date:11/24/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications. I don't have a contract with Second alliance INC, they did not provide me with the original contract as I requested

    Business Response

    Date: 11/29/2023

    Hello,

    I believe ************************* is confusing Second Alliance with another company. We do not represent ******* Communications. We have never spoken with or received any communications from **************************

    We will send to the new address (email address) on file, documentation that we do have regarding another matter.

     

    If you have any questions please feel free to write me at ******************************** or call ************.

     

    Thank you

     

    ***************************

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection agency have violated:15 USC 1692C(A) - Communication without consent from consumer 15 USC **** - Inaccurate information/no consumer consent I have the right to be treated by a collection agency with dignity and respect. I would like for this report to be removed from my credit report.

    Business Response

    Date: 03/13/2023

    With regard to the complaint alleging a violation of ****, consent, we have not communicated information about this debt to anyone other than the consumer. We have only communicated once with this consumer but that call was immediately terminated by the consumer. We do not have on file a request to not communicate with the consumer. With regard to any credit reporting we will report to the CRA's the consumers dispute and conduct a reasonable investigation. The consumer also has the option to submit a dispute directly with the **** If the consumer wishes to submit a specific dispute they may online at:

    ***********************************************************

     

    Thank you

    *****************************, President

    ************

Second Alliance Inc is NOT a BBB Accredited Business.

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