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InnovateMR

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been a member of point club for years. There has been no surveys on my profile dashboard for a month now, I've tried to contact them several times for the past month or so. No replies ever!!! Now it seems like the site is down or something because when I try to log in it goes blank! I have about ****** points in my account. This site has been going down tremendously within the past few years. **************** is horrible!

    Business Response

    Date: 01/03/2024

    Dear Unyque,

    Sincere apologies as we *** have missed out on your message.

    We've got this taken care of and was just another case of speeding that your account was automatically caught up for. You'll now see surveys posted in your PointClub account as per routine and *** cash out anytime as per your ease (only if the required number of approved points are available).

    **Speeder is when you complete a survey way before than the average time specified. Need to refresh the PointClub web browser tab that *** be open at your end or sign in again, that's it.

    Thank you for your patience!

    Best regards,

    Team PointClub


    Customer Answer

    Date: 01/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Unyque ******

  • Initial Complaint

    Date:11/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/17/2022 Received a check from Innovate MR LLC for payment from months of taking surveys on*********** survey site. It was supposed to be for $25.00 but it instead was for $24.22. I deposited it into my checking account and it bounced and the bank charged me a $5. returned check fee. I reached out to them without comment.

    Business Response

    Date: 12/23/2022

    Consumer Response /* (2000, 9, 2022/12/19) */ They have sent me a new check which included the fees I paid so I am satisfied.

InnovateMR is NOT a BBB Accredited Business.

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