Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Funeral Homes

Frye Chapel Mortuary & Crematory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Homes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unnecessarily creating an arduous process due to their significant procedural error-jurisdictional problem between **************** and Imperial County.Failure in Communication and Responsiveness-I would not get emails or phone calls returned for days. Unacceptable Rude and Blaming Conduct from Staff- I was blamed for the delays. Repeated and Persistent Errors with Death Certificates, Leading to Prolonged Delays and expenses -Typographical errors not once but twice.This level of service is atrocious from an establishment entrusted with such sensitive and important responsibilities. As a direct consequence of these failures, I have suffered immense distress and have been unnecessarily subjected to an extended period of anxiety.

  • Initial Complaint

    Date:10/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Fryes Chapel on 8/6/2024. My brother ******* ***** passed away on 8/4/2024 in ************. On approximately on 9/12/2024 I paid approximately ******** dollars to transport my brother's body from ************. They were to transport him from ************* on the day I paid. I did not hear from them until I called Fryes Chapel 1 month from his death. They said that they had faxed ******************************* for *** ********* in order to obtain needed permits for cremation. I asked why haven't you contacted me. I could have called them. We'll, they apparently had faxed *** 2 times. Come to find out when I called ************ they helped me by faxing the correct ** for signature. Fryes had been faxing the incorrect ** all this time. All Fryes had to do was pick up the phone and call *************! Mind you my brother was laying in their morgue for more than 2 weeks!! With no contact to me!! When I spoke to man that apparently was sending the faxes told me that ** was on vacation! Well, he made unacceptable excuses. Then I asked to speak to office manager. Her name was ****. She said oh! It was a situation that fell thru the cracks!! Unacceptable!! On the 5th of September I received a call from **** from Fryes. He said my brother was being cremated on that day and to come get his remains on September 6. When I went for my brother's remains the owner named ***** was there I voiced my unacceptable services that her office staff and her Chapel had rendered were unacceptable, she kept say what can we do for you. At that time I was in bad shape. I suffer from ********************* I had to seek further help from my Phycologist, Dr. ***** from Imperial Valley Behavior Health because of this situation. I wish for my money back or at least partially because of services not rendered at a timely matter. I told her I would never use their services ever. They did not care how I felt or the rest of our families feelings. Thank you, ****** Puyot ******

Frye Chapel Mortuary & Crematory is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.