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            Business ProfileforVIP Nation, Inc.

            Event Ticket Sales

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            30 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Years in Business:
            20
            Business Started:
            3/17/2004
            Business Management
            • Evan Abrams
            Contact Information

            Principal

            • Evan Abrams

            Customer Contact

            • Evan Abrams
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying tickets to the big game or concert? Don't get scammed

            Customer Complaints

            30 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased *** tickets to the ***************** event in *****, **. VIP Nation was supposed to give me access to the *** event that was being held before the concert as well *** seating in a special area during the show. I was denied access to the *** area before and during the show. I contacted my VIP Nation host and they never responded. I tried contacting VIP Nation several times to assist me but no supervisor from their company would respond to my calls. I am requesting a full refund for this event since I was not given access to the *** area or my *** seats. The stadium personnel supervisors apologized to me and stated the merchant may have oversold tickets.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Antonia W

            12/27/2023

            I am writing to share an urgent review of my experience with VIP Nation's Hot Sound Package during the *************************** concert in ************** on December 16, 2023.I had high expectations for this premium package, which was marketed with the enticing promise of a "pre-show reception." However, the reality was a ***** contrast to the advertised experience:1. False Advertising and Misleading Information: The term "pre-show reception" was misleading, as it became apparent that it only applied during the sound check period, not the entire pre-show timeframe as implied. This false advertising significantly impacted the quality of the overall experience.2. Continuous Misleading: VIP Nation consistently misled me leading up to the event, assuring me of seating arrangements and a genuine "pre-show reception." These assurances were maintained until the day of the event, when the reality of standing in the heat for 5 hours and a restricted reception became evident.3. Discrediting and Accusations of Dishonesty: Upon expressing my dissatisfaction, VIP Nation responded with accusations of dishonesty, claiming that I was fully aware of the conditions of the experience and that any attempt to accommodate with seats was merely a courtesy. Such accusations are unfounded and reflect poorly on the company's customer service.4. Inappropriate Comparison: VIP Nation attempted to downplay my concerns by comparing my experience to the thousands of fans who attended the show. This comparison fails to recognize the unique circumstances I faced, being 7 months pregnant and having paid six times more than the standard ticket value for the Hot Sound Package.In summary, my experience with VIP Nation's Hot Sound Package was marred by false advertising, continuous misleading information, unwarranted accusations, and inappropriate comparisons. I am sharing this review urgently to bring attention to these issues and seek redress for the disappointing and misrepresented experience.

            VIP Nation, Inc. Response

            12/29/2023

            As we regret that your experience was not what you anticipated we provided what was part of the package. We did attempt to arrange courtesy seating with the venue and unfortunately, they were unable to provide. However, this was a courtesy as it was not part of your package. We did correspond via several emails. You requested a full refund. As you attended the experience and the concert this was not something we could do. We regret we could not come to an amicable resolution.

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