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Business Profile

Art and Culture

Domestika Inc

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Domestika Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Domestika Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 235 total complaints in the last 3 years.
    • 161 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased many online art classes from this website over the years and yesterday in the middle of the night, I was charged an unauthorized year long subscription for Domestika Plus. This was absolutely not something that I did and there is no way to contact the company to lodge a complaint or get a refund. I searched online to see if anyone else had the same experience and it appears that many others have been affected as well- all with the same scenario. I have complained to PayPal since the charge went through them, but since Im a customer of this company, they saw no issue with the charge. My credit card company is waiting for the charge to go through before taking action as its still pending. This is an unacceptable business practice.I have included images of other peoples similar complaints against this company as well as the email I received from the company.

    • Initial Complaint

      Date:03/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/8 They charged me for a 1-year subscription automatically after something called plus service trial ended. I wasn't aware the trial had ended and frankly, wasn't even aware there was a trial. I never received an email or any renewal information notifying me before the upcoming charge. Needless to say, I cancelled my subscription immediately. I reached out THREE times in a 10 day period at ******************************** which is the only customer service contact available on their site. A phone numer is listed but when called says to contact them by email. In addition, when I requested an email of my invoice, one of the mandatory fields asked for my Tax ID, which if you don't have one, basically means your SS# which I would not provide. I have kept copies of all three emails I sent to them and can provide if needed.So basically I was charged $6.99 for the course and then another $95.99 for the membership!!! I am disgusted by their disregard and lack of concern for their customers. I would NEVER recommend their services My original account # that i authorized payment for was Order C34545346T22254691 02/08/2024 Total: $6.99. The 2nd account # that I DID NOT authorize was Order C35293122T22767479 03/08/2024 Total: $95.99

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have proof of cancellation. Still got charged. They do not have a contacts page. Impossible to contact. Charged me almost $100. Have a cancelation email.

    • Initial Complaint

      Date:02/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently signed up for a 30-day free trail of Domestika Plus. Right after I started the trail, I realized they used misleading advertising as the Plus plan did not include the full catalogue of Domestikas courses and that the thousands of free courses included in the plan were not completely free, as Id have to pay extra to access the materials in full, obtain a certificate, have access to the community or move at my leisure to complete the courses as the courses get removed from the catalogue every few months.As I had already started a course and wanted to give me the opportunity to finish it, I decided to finish the Domestika Plus 30 days free trail before cancelling on or before the last day of the trail.When I signed up for the free trial period I got a receipt indicating there was no cost for 30 days however it did not indicate exactly what the deadline to cancel was (including date, time and time zone) or when they would begin charging for the plan, which left to my interpretation that the cut-off time was 11:59 PM Pacific time Zone since they are a company based in **********. If the deadline to cancel was any other time zone, they should have put it in writing, and they didn't. They charged my card on the last day of the free trail at 6:00 pm PT. Even if I had gone over the free trail, Domestika offers the option to be billed monthly and annually for this plan. They arbitrarily charged me $94.8 CAD for the annual subscription, when a monthly charge wouldve been more sensitive to my cash flow and, given the option, I might have chosen it. It was not indicated on my receipt that an annual charge (vs a monthly charge) would be made immediately after the trail was over. Domestika is using misleading advertising yet, the membership is billed annually and is nonrefundable.I have tried multiple times to get a refund but I only get automatic responses from Domestika customer service.

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Domestika offered me a free month to try domestika plus. I didnt like it and canceled the service before the month. Minutes later I received a charge for a full price for a year. I cancel the service and they charge for no reason. I didnt want the service. It was a lot of money.

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 23, 2024, this company took $83.88 USD from my checking account via PayPal for an annual membership subscription service. I never authorized this membership. I used to have a monthly subscription which I cancelled on May 17, 2023. At no point did I knowingly enter into an agreement for a year long subscription membership. ****** was not able to assist me, and I want the company to produce the agreement they stated I entered into. I have been unsuccessful in reaching anyone at Domestika regarding this issue. Their support email simply garners generic re-written responses that are not applicable to the situation. Calling their phone number only directs you to the support email. Upon going to Domestika's ******** page to reach out for help, I saw numerous other people who posted to their page stating they had also been unknowingly entered into an annual membership. Something is not right here. People are unknowingly being entered into contractual agreements and when people reach out for assistance, ZERO assistance or recourse is available.

    • Initial Complaint

      Date:02/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is against the non-refundable subscription fee of ***** charged to my account today. There should be a window for refunds. I saw the charge this morning and want an immediate refund.

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 classes on Dec 15. I was not a member at the time so I purchased them with a gift card. I accidentally gave the wrong email address for what i thought was just the invoice but after confirming payment which i took a screenshot of. I realized I had put in the wrong email address and it turns out I cant access the classes if I cant verify my email address. For some reason the platform let me begin looking at the course but I had no way to re-enter once I was no longer able to enter the site without access to the email address used to verify the access. I have emailed several times, I waited fore 5 days as requested by there automated responses to my in query. I have reached on their social media messengers. I have re-inquired about the issue and have not received a HUMAN response and it has been almost *************************************************** my refund. I would prefer just to gain access to my course. I even signed up as a member to try and help speed up the process or re-purchase the courses. But it cant get my money back in order to make a re-purchase with the corrected email address. I am eager to take these classes as I am big fan of the artists who are teaching. I would like the email address associated with my courses to be corrected so I can take the classes I paid for

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 courses but they do not show in my account. I have contacted the company 3 times via their website which is the only way you can contact them. The only correspondence I have received is a computer-generated message that does not resolve my issue. I requested a refund and received the same message on how to access my courses which does not work.

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a complaint against Domestika regarding a recent purchase. I bought an annual course subscription during their Black Friday sale, expecting access to multiple courses. However, Domestika's policy of one course per month was not clearly communicated during the purchase, significantly reducing the subscription's value.I'm contacting BBB as ********* complaint platforms are inaccessible due to Domestika's lack of an official address in ******.I purchased the subscription on November 24, 2023, and promptly requested a refund, in accordance with the ********* Consumer Protection Code, which allows refunds within 14 days of purchase. Despite filling out forms and requesting a refund, I've received only automated responses, lacking human interaction.I demand the immediate processing of my refund and effective, human communication from Domestika to resolve this issue.If Domestika doesn't respond adequately within a reasonable timeframe, I'll explore legal options to protect my rights and share my experience on social media and local newspapers.I kindly request BBB's intervention to prompt Domestika to address my issue promptly.Sincerely,*****************************

    Domestika Inc is NOT a BBB Accredited Business.

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