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Business Profile

Online Retailer

Yearst

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Yearst's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yearst has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yearst

      2121 Steele Ave Bakersfield, CA 93305

    • Yearst

      9208 Charles Smith Avenue Rancho Cucamong, CA 91730

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a cruiser bike off of their website around 8/15/2024. I spent *****. They have never sent me the bike. They will not respond either. We just want a simple refund. Its obvious this is a scam.

    • Initial Complaint

      Date:09/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Yearsts from an online solicitation that I received. I have never received the item and when I try and email them (several times), the email bounces back as undeliverable like the email doesn't exist. This is my order confirmation email from Yearsts<************************************>ORDER *************** Thank you for your purchase!Hi ****, we're getting your order ready to be shipped. We will notify you when it has been sent.View your order or View our store Order summary 20V MAX* XR 16 GA Cordless Straight Finish Nailer Kit1 $59.99 Subtotal$59.99 Discount$ 0.00 Shipping$10.00 Total$69.99USD You saved $0.00 Customer information Shipping address ************************

    • Initial Complaint

      Date:09/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received anything and asked for tracking numbers got no response customer service number is always busy and now my e mail doesn't go through

    • Initial Complaint

      Date:09/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August *******, I placed an order on ********************* for $52.40. My credit card was hacked later that day resulting in having to stop my credit card and get a new one. At this time, I have not received my order. I have emailed them 3 times with no response. I have attempted to telephone them on multiple days. Their phone number is not in service. How do I resolve this issue with these thieves?

    • Initial Complaint

      Date:09/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i placed an order on ******************** on 8/29 for an inflatable boat that seemed to be a good price. I did not receive an email confirmation as they said i would. I placed this order over 3 weeks ago and have not received the boat or any email with a confirmation/ tracking number or anything showing me that i placed an order. Their customer service number doesnt work and i sent two emails asking whats going on with no response. i took down my order number but there is nobody to talk to. Im not sure how this website can be legitimate.

    • Initial Complaint

      Date:09/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I googled specific garden pots (brand better homes and garden) and it came up avail on *********************. I on August 22, I paid $37.96 and its a fake website. Address is not a business as well. They have not sent me what I ordered and have not replied to my request to cancel. ******************************************* Email: ************************** Phone number: ***************** Company address:**********************************************************

    • Initial Complaint

      Date:09/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from Yearsts one week ago, and have tried to contact them regarding the shipping date. I have called and emailed them without success. At this point I just want my money back. I live on a fixed income. I ordered a ****** for my medical needs and am dissatisfied that I will not receive it.

      Customer Answer

      Date: 09/06/2024

      ORDER 240830193837481 
      Thank you for your purchase!
      Hi ****, we're getting your order ready to be shipped. We will notify you when it has been sent.
      View your order 
      or  View our store 
      Order summary 
      ******* EZ ********* ****** Short Lightweight Junior Folding ****** for Seniors and Adults Black Walnut 4320-BW1 $41.70
      Subtotal $41.70 
      Discount $ 0.00
      Shipping $10.00 
      Total $51.70USD 
      You saved $0.00
      Customer information
      Shipping address
      **********************************
      LisaRoesler
      *********************************************************************************************************************
      ************
      Billing address
      **********************************
      LisaRoesler
      *********************************************************************************************************************
      ************
      Shipping method
      standard shipping
      Payment method
      Moonbapay
      If you have any questions, reply to this email or contact us at  *********************************************** 

    • Initial Complaint

      Date:09/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on ********************* on August 28, 2024. Got a confirmation email of my order and that it will ship soon. I have emailed them inquiring about my order status (yearsts order # ***************) and have received no reply. I went back to the website and seen their format had changed completly and they are selling only dresses, the company info/about us was completly different as well. They are an illegitimate site that commits theft and fraud. My total was $67.27 and I seen that they used a different name in billing and took $71.31. I also tried looking up my order and it shows nothing. I click the link in the schreenshot I took when I got the confirmation and it comes up to the "new" yearsts Frontpage with a "404 error" box

    • Initial Complaint

      Date:09/03/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried several times to call and the telephone number is always busy. I have emailed twice to check on shipping status no one has responded.

    • Initial Complaint

      Date:09/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product on their website, paid by credit card, and received only a noncommittal email - attached.

    Yearst is NOT a BBB Accredited Business.

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