Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON MARCH ****** I SENT IN ALL MY PAPER WORK TO RECEIVE A REFUND ON A SERVICE CONTRACT THAT WAS FOR ****** MILES OR 6 YEARS. I had traded in any 2023 VW TAOS FOR A 2025 TAOS AND REQUESTED A REFUND AS I HAD PAID $1999 FOR THE COVERAGE.WAS SUPPOSE TO RECEIVE A BALANCE PAYMENT IN 45 DAYS BUT WITH ABOUT 20 CALLS I AM TOLD THEY ARE LOOKING INTO IT. REFERENCE NUMBER THEY GAVE ME WAS 77YEXCSAQ SHOWING THEY HAVE RECEIVED MY DOCUMENTS FOR ********* VW WAS BOUGHT FROM VW ***** MESA WHICH WAS BOUGHT BY TOYOTA OF ANAHEIM.PRODUCT CANCELLATION FORM THAT WAS REQUIRED IS CALLED GROUP 1

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for service at Toyota of Anaheim. They recommended that I should replace my tires. I told them that I had just bought the vehicle a little over a year ago so I did not replace them. A day later my husband noticed that the tires on the vehicle were not mine. I went back to the shop and spoke to the manager. The manager indicated that he would have to check the camera footage and asked me to come back in 2 weeks. I waited patiently the 2 weeks that he asked; however when I went he saId that he couldn't see nothing on camera past 6 days. I requested for him to show me the cameras, but he refused and said that there was nothing he could do. I'm very frustrated because money is tight and the tires that they replaced mines with are severely worn

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a misleading and potentially unlawful charge I incurred at Toyota of Miller Anaheim. Prior to bringing in my van for diagnosis due to a cranking noise and an air conditioning issue, I called customer service and was clearly informed that the diagnostic service would be free of charge.However, upon dropping off my vehicle, I was immediately told that there would be a mandatory minimum charge of $200. Although I signed the paperwork, I did so under pressure and misleading pretenses, which I believe violates consumer protection laws.Following the diagnostic, I approved only one minor repair costing approximately $46. Despite this, I was ultimately charged $205. I am formally disputing and contesting the illegitimate $200 fee, which I believe was falsely represented and unfairly imposed.I am seeking a refund for the unjust $200 charge and appropriate accountability for this misleading business practice.

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a complaint against Toyota of Miller Anaheim for deceptive sales practices, unethical financing tactics, and discriminatory treatment. My experience at this dealership involved misrepresentation of financing requirements, unnecessary credit inquiries, misleading sales tactics, and offensive remarks.I visited the dealership to purchase a 2025 Toyota Camry XSE with approved financing from Navy ******************** and a blank check ready for payment. Despite my approved loan, I was:Pressured into a credit check under false pretenses. Sales staff claimed my Social Security number was required for a background check related to terrorism. In reality, this was an OFAC screening, and my SSN was not required. This was misleading and an attempt to push Toyota financing.Given conflicting information on check processing. I was told it would take up to 16 days for my check to clear, contradicting Navy Federals confirmation that the dealership could verify the funds instantly via a verification code.Forced to sign an unnecessary collateral contract. Finance Manager ****** ***** attempted to get me to sign a backup financing contract at 7.99% interest, despite my existing financing, to push me toward Toyotas lending program.Subjected to discriminatory treatment. When I declined Toyota financing, ****** stated in Spanish to my family and me, "Aqu no trabajamos como los dealer chiquitos de la esquina a los que ustedes estn acostumbrados." implying we only had experience with predatory dealerships.After I walked away, Sales Manager ****** ******* called me, suddenly stating my check had cleared. This directly contradicted their previous claim that it would take up to 16 days, proving that their policies were arbitrarily enforced to pressure me into Toyota financing.Toyota of Miller Anaheims actions reflect deceptive business practices and potential violations of Californias consumer protection laws.Sincerely,******* *******

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used ****** leaf from toyota of anaheim on Saturday Jan 25th 2025. Car was delivered to me by a salesperson named ******* ****** around 7:15pm. Documents were signed upon her arrival and also did the fingerprint. I asked her about the signed documents and she said they would be emailed to me shortly. Sunday Jan 26-Monday 27th trying to have my documents emailed to me with no success on my end. She was making excuses saying the finance manager wasnt at work etc and the internet was down. I paid a downpayment of $2000 for this car and the rest is being financed. Her contact number is *****************-500-7754, **********************************************************************************

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE EXCUSE CAPS FOR MY VISION I AM LEGALLY BLIND. I AM ALSO AUTISITC AND HAVE SEVERE ANXIETY, OF WHICH MALE GM, FEMALE CUSTOMER SERVICE MANAGER, MALE SALESMAN, MALE CAR BUYER, AND MALE PAPERWORK EMPLOYEE BULLIED AND YELLED AT ME BEFORE SWITCHING 2023 BZ4X AWD I PURCHASED, TO A BRYONF DEFECTIVE 2023 FWD THAT TOYOTA OF ANAHEIM REFUSES TO REPAIR (STATING "TURN OFF SENSORS") OR STATE THAT I EXPLAIN DEFECTIVE IN REPAIR ORDERS TO CLAIM IT A LEMON AS GM OF TOYOTA OF ANAHEIM STATED. CUST. SERV. MANAGER SHADAY* BULLIES ME BY TELLING ME "YOU FEEL EVERYONE IS OUT TO GET YOU", AND MAKES ME REPEAT "WHAT DO YOU WANT ME TO DO ******", ALTHOUGH I HAVE BEEN REQUESTING THE SAME THING NEARLY 1 YEAR NOW, IN ALL FORMS OF COMMUNICATION AVAILABLE. WHEN I SHOW ALL EMPLOYEES INVOLVED, NEARLY A YEAR NOW, THE PROOFS WITH MY SIGNATURES OF THE ORIGINAL 2023 BZ4X AWD LE VIN NUMBER THAT I SIGNED FOR AND TEST DROVE BEFORE PURCHASING VEHICLE ON SEPT 10, 2024 YET TOYOTA OF ORANGE REFUSES TO GIVE ME THE PAPERWORK I SIGNED AND HAVE REQUESTED IN MANY EMAILS, VOICEMAILS, AND TEXTS TO MANY EMPLOYEES. TOYOTA OF ANAHEIM SOLD ME A 2023 BZ4X AWD BUT DID NOT LET ME TAKE IT HOME DUE TO "REPAIR SHOP BEING CLOSED" AND A WARNING ON VEHICLE THAT DID NOT EXIST ON VEHICLE I TEST DROVE. I HAVE BEEN ASKING TOYOTA OF ANAHEIM FOR MY ORIGINAL PAPERWORK AND COPIES OF MY CDL I SIGNED OF TEST DRIVE VEHICLE WITH THE **** OF BZ4X THAT I SIGNED SO I "WOULDN'T STEAL THE VEHICLE WHILE TEST DRIVING. IT'S A POLICY". WHEN MY CALLS TO TOYOTA OF ANAHEIM ARE NOT HUNG UP ON AS SOON AS I ASK TO SPEAK TO GM, THEY ARE SENT TO A VM THAT ONLY BEEPS, WITH NOONE EVER RESPODING. ******* CUSTOMER SERVICE MANAGER CALLS TO HARRASS AFTER I CALL TOYOTA CORPORATION. SHADAY* ASKS WHAT I WANT YET, WILL NOT SEND ORIGINAL PAPERWORK I SHOULD HAVE RECEIVED THE ***** I PURCHASED SWITCHED BZ4X. ALSO THE MISSING REBATE MONIES AND THE MONEY FROM THE 2020 TOYOTA COROLLA I SOLD TOYOTA OF ANAHEIM THAT NOONE AT TOYOTA OF ANAHEIM WILL EXPLAIN WHERE IT WENT.

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Camary on April 39 *****. My payment on the car I traded was taken out of my checking account the same day. They assured me I would get the payment back after payoff made. I signed the payoff amount they were going to pay ***** for car returned. Toyota called again on May 6 and received a lower payoff because my May payment had been applied. So they shorted the original payoff. Do Toyota has my money and no one will call back. The general manager. Finance or *********************** who had me sign the papers Money an P

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I hope this message finds you well. I am writing to file a formal complaint against Toyota of Anaheim, outlining a series of issues related to their failure to address a brake problem in my vehicle and the lack of communication from their **************** Manager, ****.My ordeal began with a brake service at Toyota of Anaheim on September 30, 2023. Despite the full brake service, my vehicle continued to exhibit a persistent squealing sound, which prompted me to contact Toyota of Anaheim and Toyota National Headquarters in January ****.During the past week, I engaged with ****, the Head **************** Manager at ********************** to resolve the ongoing brake issue. In our conversation, I meticulously detailed the problems I had been facing. **** assured me that the dealership would rectify the issue if I could provide proof of the brake job not being done correctly. Furthermore, she committed to emailing me on Tuesday, January 30, ****, to facilitate the transfer of necessary documentation for the proper repair of my brakes.Unfortunately, to date, I have not received the promised email from ***** nor have I received any communication regarding the next steps to address the brake problem. The lack of responsiveness from both Toyota of Anaheim and **** has left me frustrated, inconvenienced, and concerned about the safety of my vehicle.Every day that passes without a resolution or communication is another missed opportunity for Toyota of Anaheim to fulfill their commitment to address the brake issue as promised on Tuesday, January 30, ****.I am requesting the BBB's assistance in facilitating a prompt and satisfactory resolution to this matter. Additionally, I seek your intervention to ensure that Toyota of Anaheim adheres to their commitment to rectify the brake issue promptly and efficiently.I appreciate your prompt attention to this matter, and I trust that the BBB will help resolve this issue and prevent further inconvenience.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid cash for this 2012 Toyota RAV4 on Nov 21th, and received it on Nov 23th. I only drove occasionally while I noticed there is a rattle noise on both during driving and idle. I brought back to the dealer and met **** there, he did hear the sound and said its the dash, so technicians got the idea and said it is not the engine problem and let me drive back. This problem was not solved and the sound gets even more obvious and consistent now. Two days later, on Friday Dec.1st, my car suddenly had on check engine and Auto LSD blinking all the time. Attention the Auto LSD is not merely on but consistently blinking together with the engine check light on. The second time I took huge risk of driving this car back to the dealer. They pulled the code saying misfire. And then they just cleaned the code, drove for a while without coming back then gave back to me, with no specific explanation on what caused misfire, leaving the serious engine problem unsolved. Even though they mentioned they had some sort of inspection, it is very reckless and irresponsible to treat engine and serious light blinking problem like that. I suppose the rattle noise coming from front is probably due to the engine as well, even they denied it in front of facts. I reported this issue to Toyota, asking for either refund or replacement with the same bulk of price. **************** manager within this dealership coordinated with the sales manager, but failed to find a satisfied solution. They refused my refund request by technical and administrative barriers to finalize this as an engine problem. The only option they have for me is to allow me replace a car but with the price they offered much beyond my budget. Now even the customer relation manager stop giving me more response.I think they may intend to put off any effective action so that they can push out this issue after 30-day limited warranty covered by Lemon Law. I had videos on rattle noise and lights and blinking recorded if needed. HELP pls

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2019 Toyota Highlander and never got a second key when the lease was up I bought the car outright and asked for the second key they said I would have to buy it at a cost of over $400 I thought when ever you buy a car it should come with a second key