Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  ***** **** ** *** *** **** * *** *** ********* ********
  *****************************************************

  Business Response

  Date: 12/08/2023

  To Whom it may concern;
  
  
  Patrick Jolivette applied for financing on August 14th, 2023 and took the vehicle into his possession on that date. (Please see receipt and original 45 day temp tag-dates) Patrick traded his truck and $3,000 cash but did not accurately describe his employment information on the credit application. Due to the incorrect information (fraudulent employment information) stated on his application Too Hot Motors financing loan for the vehicle in question was denied, returned, and we were cautioned by the lender with regard to accurate information. The application itself states that the purchaser certifies the information is accurate, and allows the investigation of employment. Upon investigation the lender determined that Patrick had quit his job in July despite his indication on the application of his continued employment with that job. He in fact had quit and started his own business making it impossible for us to secure financing for him with the application provided. 
  
  
  On September 11th, after exhausting all financing options Patrick returned to the dealership with a check from Navy Federal for the majority of the balance due and signed a promissory note for the $1,834.56 difference, to be paid over time. He insisted that he needed this truck and despite the mileage and despite the encouragement to purchase an extended vehicle service plan, he refused. He did complain of a high speed wobble that we repaired at no charge. We also did work on the turbo, again at no charge. On 9-11-23 we repaired an oil leak and provided Patrick with the parts that were replaced again at no charge. Despite the fact that he still owed us money and that the time elapsed from August 14th, was well over three weeks we continued to provide Patrick with repairs at no charge for every concern he had. On 9-11-2023 I told Patrick that his 15 day 500 mile free repairs were over! I Personally suggested once again that he purchase an extended repair contract, he again refused. 
  
  
  In October Patrick called and said he was having issues with the truck after using it to haul commercial load(s) and wanted us to repair the vehicle. I informed him that the 15 day 500 mile guarantee was long expired and that we agreed to our last repair on 9-11-23. I also informed him that we still need the balance due. He insisted that the 15 days should start over from the last repair on 9-11-2023. However, Patrick had been in possession of the vehicle since August 14th and it was now mid October. I told him that our extended repair warranties could have been configured to cover him for commercial use but Patrick did not want to utilize that option when it was offered. Patrick refused to purchase a repair warranty everytime it was offered. Too Hot Motors is not responsible for any issues beyond the 29th of August. Patrick is in a hard place due to the decisions he made and Too Hot Motors can not be responsible for those decisions. 
  
  
  Patrick Jolivette is a very nice person and was a pleasure to deal with. Too Hot Motors has been willing to help him and to go above and beyond what is required with regard to minor repairs, service, financing, 15 days or 500 miles, and Patrick's projected future needs. However; despite a great relationship, the willingness to address multiple concerns over time, and his projected future needs with regard to a high mile vehicle, we can only encourage the consumer to protect themselves, not force them to purchase repair insurance.
  
  
  Warm Regards,
  
  George Jameson
  Too Hot Motors
  5974 E Speedway Blvd
  Tucson, AZ 85712
  Office: 520-314-4077
  Cell:    520-481-9796

• Initial Complaint

  Date:10/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint on this company. First issue has been resolved.
  Second issue. I purchased GAP Insurance on 12/09/21 when I purchased a 2006 Chrysler 300C
  ($495.00 Enrollment Charge)
  I got rid of this car on 08/30/22, and attempted to cancel my GAP Insurance with the company Too Hot's contract named (CARCO)
  They have no policy in my name, no contract in the number provided on my paperwork, and no history on this car in the dates provided (12/09/21 - 08/30/22)
  In short, I paid for GAP Insurance that was never submitted, initiated nor provided.
  I would like full refund for fraudulent charges from TOO HOT Motors
  (Original contract and cancellation request attached)

  Business Response

  Date: 10/07/2022

  To Whom It May Concern,
  
  I pulled Mr. ********’s original deal and it does appear he
  was charged $495.00 for GAP on the bill of sale. When I went to review his GAP coverage
  it does indeed show the GAP coverage was never activated and was voided out
  along with the warranty he purchased at the same time. The warranty was
  refunded.
  

  I have no idea as to how this situation transpired and why
  his gap was never activated or refunded. The Finance Manager that did the
  paperwork at the time was let go due to multiply paperwork errors. I imagine
  the proper paperwork did not make it to the right channels.
  

  I have put a check in the mail to Mr. ******** for the full
  $495.00 going out 10/07/2022. I have attached a copy of the check being mailed.
  
  Regards,
  
  Mayalan Molina