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Headquarters Location

GoDaddy.com LLC

Web Hosting
This business offers domain name registration, internet web hosting, and web site design software services.

This is a multi-location business. Find a location

Accreditation
BBB accredited business

Accredited Since: 4/20/2000

Years in Business: 23

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 261 Customer Reviews

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Overview

This business offers domain name registration, internet web hosting, and web site design software services.

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
14455 N Hayden Rd Ste 226, Scottsdale, AZ 85260-6993

BBB File Opened:5/5/1997
Years in Business:23
Business Started:1/13/1997
Business Incorporated:12/7/2011
Accredited Since:4/20/2000
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Afternic
  • FreedomVoice
  • Media Temple
  • Main Street Hub
  • GoDaddy
  • Freedom VOICE Systems
  • Go Daddy Software
Business Management
  • Mr. Rod Fitzhugh
  • Mr. Aman Bhutani, CEO
  • Mr. Brian Markham
Contact Information

    Principal

  • Mr. Rod Fitzhugh
  • Mr. Aman Bhutani, CEO

    Customer Contact

  • Mr. Brian Markham
Additional Contact Information

Fax Numbers

  • (480) 624-2546
    Primary Fax
  • (480) 505-8865
    Other Fax

Phone Numbers

Email Addresses

  • Primary
  • Complaint
  • Inquiry

Customer Complaints

1,081 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
I never signed or was contractually obligated to service with GoDaddy. I believe my calls were recorded with the person who initially signed me up Alaric; I have his number if needed. I only had an initial call with Alaric and one brief call with an account manager which I had to cut short. A financial responsibility has come up for me in my personal life and I need to cancel and not start the service with GoDaddy which at this point I have never actually received any service from. I spoke to a horrific so called Manager named Sebastian who was unbelievably rude and unprofessional. He said he needed to have a conversation with me prior to cancelling service. I told him to ask what he needed to and we can complete the cancellation. He then told me that I could not cancel my service and I was verbally bound. He said I could not proceed with initiating services but I would still be responsible for the charge of $561.04. He said there was no-one else I could talk to in the company; he was the only manager and there was nothing I could do. I am disputing this with my credit card and feel obligated to report them for this horrific act. I want my money refunded for services that were never rendered; not even the slightest.
Read More

Customer Reviews

261 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Lisa S

10/01/2020

This is a sham company. I had a domain from them years ago which found out later it never even existed! I just found out they charged my bank account $36 and $78 for nothing I approved!!! You cannot get a hold of them via chat, phone and they don't return emails. I have filed a dispute with my bank and following up with the Attorney General's office.
LS
GoDaddy.com LLC Response

10/05/2020

We thank you for sharing your candid feedback. Our customer care managers will be apprised of your feedback to ensure any training opportunities that may exist are addressed. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at BBB@GoDaddy.com.

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
14455 N Hayden Rd Ste 226, Scottsdale, AZ 85260-6993

BBB File Opened:5/5/1997
Years in Business:23
Business Started:1/13/1997
Business Incorporated:12/7/2011
Accredited Since:4/20/2000
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Afternic
  • FreedomVoice
  • Media Temple
  • Main Street Hub
  • GoDaddy
  • Freedom VOICE Systems
  • Go Daddy Software
Business Management
  • Mr. Rod Fitzhugh
  • Mr. Aman Bhutani, CEO
  • Mr. Brian Markham
Contact Information

    Principal

  • Mr. Rod Fitzhugh
  • Mr. Aman Bhutani, CEO

    Customer Contact

  • Mr. Brian Markham
Additional Contact Information

Fax Numbers

  • (480) 624-2546
    Primary Fax
  • (480) 505-8865
    Other Fax

Phone Numbers

Email Addresses

  • Primary
  • Complaint
  • Inquiry

Local BBB

Better Business Bureau Serving the Pacific Southwest

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

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See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.