Reviews

Review Details

• Review fromFrankie D

  Date: 05/02/2025

  1 star

  Frankie D

  Date: 05/02/2025

  0 stars. I made clear to the insurance agent that our property had four different houses with four different addresses. She wrote the policy so that only one was covered. The other three were considered structures but uninsured as houses. So I called the Turbo to get the other 3 covered. After weeks of non-communication, I called again. Finally ****** let me know they wouldnt help us out. I repeatedly asked for a partial refund since the policy was written under false pretenses. Again no communication. DO NOT USE TURBO INSURANCE!!! They are unprofessional crooks! Edited: See their automated reply below. Thats the phone number Ive been calling for almost a year - with no response! Very unethical and incompetent company.
  

  Turbo Insurance Group LLC

  Date: 05/05/2025

  Thank you for sharing your feedbackwe're truly sorry to hear about your experience and completely understand your frustration. While we did our best, it's clear we fell short of your expectations, and for that, we sincerely apologize.Your satisfaction means a great deal to us, and we're committed to improving. We're currently reviewing all communications related to your concerns and will use this as a learning opportunity to better serve our customers in the future.We've made several attempts to connect with you via email, phone, and text, but havent been able to reach you. Wed really appreciate the chance to speak with you directly and make things right. Please feel free to contact us at ************ at your convenience.Thank you again for your inputit helps us grow and do better.
  

  Turbo Insurance Group LLC

  Date: 05/06/2025

  We truly value your feedback and would love the opportunity to connect with you personally to make things right. Please dont hesitate to reach out to me directly at ************ whenever its convenient for you. Thank you again for sharing your thoughtsit genuinely helps us improve.Warm regards,***** *.Director of ***************

• Review fromJefferson S

  Date: 10/09/2024

  1 star

  Jefferson S

  Date: 10/09/2024

  -Minus 5 stars-I sooooo would give minus stars if I could.......everytime I called *****, my representative, my call went to voicemail. Be prepared, he screens his calls and returns them only about 60% of the time and when he does return the call, he is uninformed and has no answers.... he has to pass everything on to the home office and then maybe they will get a hold of you. I urge you to contact them, do not wait for their call, if returned it won't be timely..... I had found that there is not one person in the company, after they had my money, willing or concerned enough to assist me.....all I had were questions, I did not even have a claim, thank God, because I believe it would have been a nightmare to try and talk to somebody and then to receive help and guidance, I shudder at the thought... I can only imagine what effort I would have had to exert to be made whole, if that would happen at all...smh... they have totally lost my trust.... I warn you, look elsewhere ... there are much, much better companies....
  

  Turbo Insurance Group LLC

  Date: 10/14/2024

  Thank you for taking the time to share your feedback. We genuinely apologize for your experience and understand your frustration, but unfortunately, we were unable to find coverage for you. We tried our best and understand that we did not reach your expectations. Your satisfaction is very important to us, and we strive to provide the best service possible. We are reviewing all communications and will use this a continued learning opportunity for our team
  
  To address your concerns, we would appreciate the opportunity to discuss this matter further. Please reach out to us directly at 602-807-1820 so we can resolve this to your satisfaction.
  
  We value your input and hope to improve based on your experience.

• Review fromEdward D

  Date: 10/18/2022

  1 star

  Edward D

  Date: 10/18/2022

  First I was provided incorrect information and charged more than quoted. Subsequent emails AND voicemails go unanswered today is day 3 without a response. Terrible service from the beginning which is why I am dropping them.
  

  Turbo Insurance Group LLC

  Date: 10/19/2022

  **************, we appreciate for your feedback. Turbo Insurance Group prides itself on providing a great customer experience and we apologize that we did not achieve the expected level of service. We strive to respond to clients within 24 hours, oftentimes the same day. I apologize for the delay you experienced. We will use this as a training opportunity with our team members. Please let me know if I may be of further assistance.