About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

5/18/2025

Business Started:

1/19/2023

Type of Entity:

Sole Proprietorship

Alternate Names:

Apex Marketing Group LLC

Business Management:

Mr. Todd Antelmi, Owner

Additional Information

Payment methods

Credit and Debit Cards
We accept all major credit and debit cards, including:
Visa
MasterCard
American Express
Discover
Payments are processed securely through our trusted payment gateway [e.g., Stripe, PayPal, or your preferred processor—please specify if you have one].
Card payments are subject to standard verification to ensure security.

Refund and Exchange Policy

Apex Marketing Agency Refund Policy

Effective Date: May 19, 2025
At Apex Marketing Agency, we strive to deliver exceptional marketing services that meet your business goals. Our refund policy is designed to be transparent and fair. Please review the details below to understand our refund process.

1. Service Eligibility for Refunds
Refunds may be considered for services under the following conditions:
Non-Delivery of Services: If we fail to deliver the agreed-upon services as outlined in your contract or project agreement.
Service Quality Issues: If the delivered services materially deviate from the agreed scope or quality standards, and we are unable to rectify the issue within a reasonable timeframe.
Cancellation Before Work Begins: If you cancel a service before any work has started, you may be eligible for a full or partial refund, subject to the terms below.

2. Non-Refundable Services
The following are generally non-refundable:
Completed Work: Services that have been fully delivered or substantially completed as per the agreed scope.
Retainer Fees: Monthly or ongoing retainer fees for services already rendered or in progress.
Third-Party Costs: Fees paid to third parties (e.g., ad platforms, software subscriptions, or media buys) on your behalf are non-refundable.
Custom Creative Work: Custom content, designs, or strategies developed specifically for your business, once approved or delivered.

3. Refund Request Process
To request a refund, please follow these steps:
Submit a Request: Contact us at [email protected] within 14 days of the service delivery or issue, providing:
Your name, contact details, and project details.
A clear explanation of the reason for the refund request.
Any supporting documentation (e.g., contract, deliverables).
Review Period: We will review your request and respond within 7 business days. We may request additional information or propose a resolution (e.g., revisions or alternative services).
Resolution: If approved, refunds will be processed within 10 business days to the original payment method.

4. Cancellation Policy
Pre-Project Cancellation: If you cancel a project before work begins, you may be eligible for a full refund, minus any non-refundable deposits or setup fees (typically 10-20% of the project cost).
Mid-Project Cancellation: If you cancel after work has started, you will be responsible for costs incurred up to the cancellation date. Any prepaid amounts beyond this may be refunded, prorated based on work completed.
Notice Period: For ongoing services (e.g., retainers), a 30-day written cancellation notice is required. Services rendered during the notice period are non-refundable.

5. Exceptions
In rare cases, we may offer refunds or credits at our discretion for situations not covered above, such as extenuating circumstances. These will be evaluated on a case-by-case basis.

6. Contact Us
For questions or to initiate a refund request, please reach out to:
Email: [email protected]
Phone: (480) 405-4334
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
We value your trust and are committed to resolving any concerns promptly. Thank you for choosing Apex Marketing Agency.
Last Updated: May 19, 2025

Business Categories

Digital Marketing