Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a clover account from ******************** for my business. They started charging more money so it was not efficient cost wise for my business. I canceled with them back in December 6th. I was still charged in January for a fee of $104.06. I contacted them and they refunded it. I thought it was done with them but then on February 3rd I was charged $298 and on the 5th $15.74. When I contacted them they told me that $298 was for 2024 membership fee. I have my monthly statement from them that states if I'm still with them in 2025 I will be charged a$298 membership fee. I had canceled with them on Dec 6th so there should not be any fees.

  

  Business Response

  Date: 02/25/2025

  Good afternoon,

  
  This account is not affiliated with MiCamp; it belongs to a company called ***************. We handle only sales and support on their behalf.

  
  Thank you,
  *****

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to close both accounts since 8/30/24. Want account closure and refund of charges Sept 2024-November 2024. Owner spoke with ****** 8/30/24. He stated acct mgr would reach to confirm then send email of form, Since that time, spoken to and left messages: 8/7 x2, 8/19, 10/24 x 2, 10/25, 10/28 x 2, 10/29 x2, 11/1, 11/7 x2, 11/12, 12/4 (******, ****, ****** ***** ****.

  

  Business Response

  Date: 02/13/2025

  Our team is looking into this...we are awaiting a response from the ***.  Thank you, *****

  Customer Answer

  Date: 02/14/2025

  The account has since been closed, however their untimeliness resulted in several hundreds of dollars being drafted from our bank account.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Micamp on July 2. It was understood that I would be paying 25 a month and the rest of the money they would be collecting would be from my customers. (A ljttle over 3% of the total charge). This all went according to plan on July and August. Then on Sept, 3 I had a charge show up in my account for ********** can read about the issue in the first attachment titled Shady business practices. That issue was resolved by the company depositing money back into my account. But it left a bad taste because I didn't give them permission to give out my account information let alone take money out of my account. When I spoke to the company about my issue with this they assured me that it was a company that they find reputable, I said irregardless I didn't give them permission If they were so "reputable" I think they would've answered the phone or returned one of my five attempts to get in contact with them.. In the meantime, I noticed another charge come out of my account for $85.14. If you notice in the same shady business practices email thread the two companies were trying to resolve it but I never heard any update on this. Later on, someone told me it was for fees but I wasn't supposed to be charged fees and hadn't been charged in the prior two months. Here is my issue: 1. The "fee", 2. Micamp sent me a letter releasing me from our contract but are saying this doesn't release me from the contract with the processing company. I attached the contract as well and don't see how they can continue to charge me even though we are terminating our business. The Hunter email has the name of the business that they are saying I will still owe the money to. And the message blocked document is actually the shady email but was deleted and blocked after I sent email saying i didn't know how i am in this email thread. They sent it back to me asking me to comment/rate the support (kind of funny considering they had deleted & blocked me prior !

  

  Business Response

  Date: 11/09/2024

  Good evening,

  
  After a thorough review, we have determined that this complaint is not related to MiCamp Solutions. We respectfully request that it be removed from our account.

  
  Thank you,
  ***** ******

  Customer Answer

  Date: 11/12/2024

  I wouldnt expect any other response from Micamp besides they arent responsible.  They are the only ones responsible.  They are the ones that gave my account information to another company and allowed them to take ***** out of my account two months in a row.  They are the ones that didnt answer the phone when I called to inquire about the charge.  Now granted they credited back my account when I continue to pursue the charge. But how many people do they get by with that charge because they dont pursue it?  Shady business practices.  And what about the $***** they took out of my account on October 3, 2024?  I  never got that credited back! 
  Now they can pass the buck to Superior Merchant but I am only in any contact with them because of Micamp.  And that is who Micamp said I cant get out of the contract with.  They said they would terminate their contract with me BUT I wouldnt be able to cancel the contract with them. I dont recall signing a contract with them.only Micamp. 
  So if they want to end business without any bad marks then they should end this business arrangement. Credit me the ***** back and dont attempt to bill me again.  And tell me where to return the terminal.  And this should terminate my business with Micamp,, Superior Merchant and anyone they are associated with.  Simple as that!
  But I think this should remain on their record so other people can be aware of their shady business practices.

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract 1/22/24. 1 Clover POS and 2 Flexes. Were told by salesperson and **** from MiCamp that we wouldn't have to pay a lease for the equipment as a sales pitch since we had these from previous Merchant. Signed contract on an iPad with salesperson. Seeing on 2/6/24 that there was a lease for $9,072 in that contract. Emailed salesperson 2/6/24 and **** 3/7/24. No reply to this day. Cascade: Received Lease Form from Timepayment 5/17/24 that included a fake signature, wrong email address etc., this is fraudulent. Emailed MiCamp 5/17/24, no reply to this day. Gift Cards: Emailed and texted *******, ****, ******** and **** from MiCamp on several dates since 2/11/24 that Gift Cards do not work, not reloading or paying with. Does not work to this day. Was promised $500 for loss of sales, $200 Gift Card Credit and shipment of new Gift Cards by ******** and ****, not received as of today. RepLinx: Received email 6/6/24 that trial period will end. For what? Was never told that I was signed up for this. Fraudulent behavior again.MiCamp committed to give us equipment for free, not lease. That everything works like it did with old system. Not the case. MiCamp was emailed numerous times to resolve all the above issues, no solution to this date regarding anything. Now we don't get a call back at all from **** after leaving voicemails and emails. We request dissolution of contract and pickup of the Clover POS and 2 Flexes immediately as well as reimbursement for lost sales of Gift Cards from 2/7/24 to this date. Four months of having the system and it is not functioning 100%, that is a disgrace.

  

  Business Response

  Date: 08/29/2024

  Good Morning,
  
  We apologize for the delayed response. The account in question is not associated with MiCamp Solutions but belongs to Vertical Ledger. While MiCamp provides service and support for Vertical Ledger, we are not involved in their sales process, refunds, or similar matters. On August 12, 2024, Vertical Ledger communicated that ***** had confirmed she would remove the complaint from our account.
  
  Please let me know if you need any further information.  
  
  Sincerely,  
  ***********************, CMO MiCamp Solutions

• Initial Complaint

  Date:04/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/27/2024 a representative by the name of ****** contacted me regarding equipment for my business however, it was different information for Clover equipment price arrangements. They tried to sell me equipment for $1000 plus their monthly service for 4 years but originally advertised it to me as free equipment. I return the unopen equipment on 03/14/24 and scheduled to get deliver back to them 3/18/2024 and confirmed with them they got it back. Now they keep calling me about the contract I signed but I did not agree for the service due to equipment not being free as they promised me.

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously used MiCamp for credit card processing. In April of 2023 I emailed them informing them that I was moving forward with another company and wanted my account closed effective that date. I was told via email "there are multiple steps with closing accounts and we cannot close it right her and at this moment. I will need to put a request in to our Director of Retention (Already Submitted) and in 3-5 business days he will then reach out to you to discuss closing the account. He will then send you cancellation documents to sign and send back, then he will formally close the account with instructions on where to send the devices back to with" That call nor instructions ever came. After realizing my bank was still being charged all of their ridiculous fees despite my business not processing a single ***** with them after 4/25/23 and my written cancellation request on 4/28/23, i tried to dispute the charges with my bank. Though very little was refunded back to me, it prompted MiCamp to reach out about why they weren't getting paid. I resent my cancellation request and told them i would not be updating payment. I was told "I have spoken with our director of retention ****, ccd on this, and was advised that the *** on this account is upwards of $7000. Please let us know a good time for **** to reach out to you regarding the cancellation of this account." I provided my cell phone number and still have not received correspondence. I started using them when a sales person walked into my business soliciting us. I have never signed a contract, they do not disclose anything and i protest the $7000 they claim i owe. I do have equipment that i requested instructions to return and have not been provided. I have documentation of everything that will be uploaded below

  

  Business Response

  Date: 05/15/2024

  Merchant Review for CERAMICHE TILE & STONE (MID#***************)
  
  Date of Agreement: April 12, 2021
  Contract Expiration Date: April 12, 2026
  
  CERAMICHE TILE & STONE entered into three agreements with our company on April 12, 2021: a 60-month Merchant Agreement, a Premium Price Guarantee (PPG) Agreement, and a 60-month non-cancelable lease agreement with monthly payments of $219. Each of these agreements includes specific termination fees, which were clearly communicated to the merchant during the sign-up process and throughout the tenure of the agreements.
  
  Termination Fees as of February 20, 2024:
  -Lease Agreement: 25 months remaining at $219 per month, totaling $5,474.50.
  -Premium Price Guarantee Agreement: Termination fee of $992.50.
  - Merchant Agreement: Termination fee of $295.00.
  
  Total Termination Fees: $6,762.00
  
  These fees are standard as per the contractual agreements signed and were reiterated to the merchant on multiple occasions. Please contact us if you need further clarification or if there are any other details you require. We aim to provide transparent and fair services to all our clients.

  Sincerely, MiCamp Solutions

   

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Micamp as my business credit card processor beginning March 2023. I have been getting charged double the rates in the contract. Despite multiple phone calls and texts to my sales agent (who no longer returns my texts), and their customer ********************** number, I have yet to be refunded. I have been promised refunds by my sales agent who acknowledges I was double billed but nothing happens. Customer ********************** keeps telling me my account rates are being reviewed but nothing happens.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27 th 2021, I noticed my merchant deposits were not the same as my sale deposits. For example, at the end of the day at closeout, reports showed sales at $900 but the merchant deposits for that same closeout, came out to $750. I called MiCamp, who has been my merchant service provider since February 2020 (MiCamp.com). I then spoke with ****** about what was going on with the deposits and he had informed me that this has been going on since June and he told me that part of my deposit was being withheld by the *** because my *** number was incorrect in their system, he asked for a letter from the *** I had to call and get sent a copy of my *** number via mail which took two days to get to my business. I received the letter and sent it right away to Cody ******************************** **********************) .I was told it was going to be given to ****** for the *** number to be updated in their system to resolve the ongoing issue. After 11 days I noticed that the deposits were still not matching. I called them again on Aug 9 th , 2021 who I then spoke with ********* ********************************* *********************) who then informed me that she did not have the correct *** number and that I needed to fill out a legal business name form. I then told her I had already sent those numbers. She then told me that that person had not gave anybody those numbers. The next day I sent ********* a copy of the *** letter and a filled out legal business name form. I got no reply from her for two days. I called again on Aug 13 th 2021 and spoke with ****** and was told the issue had been resolved. I asked what will happen with the funds ($18,954.71) that had been withheld, he then told me to call the *** and inform them of the issue to claim the funds.I called them that same day and explained to them what had happened regarding the withheld funds they told me that my merchant provider had to be the ones to call to explain and show where those funds had gone. I called MiCamp and they told me that they cant call them since they do not call the *** on their behalf and that I had to be the one to talk to them. I then returned the phone call to the *** and the *** (somebody new on the line) told me the same thing they had told me before. I then called MiCamp again and they told me the same thing except this time I was told I could file my taxes to receive these funds at the end of the year.I had no other choice as they had informed me after several attempts to resolve this between them and the *** to do my taxes on February 2022 and was told by my accountant to talk to a lawyer because there was no way for the money to be returned or claimed on my taxes since I never got it and since they were the ones who had messed up this whole situation, they should be responsible for returning these funds since then Ive been trying to find a lawyer who could help me get the missing funds back into my account.To this day, I dont understand how after already doing business for over a year with no issues, with the same merchant company that out of nowhere my *** number claimed to be incorrect in their system and I was not even informed about any withholds or any call whatsoever regarding the obvious changes. I reached out since July 27 th , 2021 when I first noticed the unusual activity, trying to resolve the issue for over two weeks, they had began to avoid my phone calls and emails and even tell me they will return the phone call the next day just to have me call myself again on multiple occasions and other times, brush me off with different answers like they promised to look into it and call their supervisor to see what the next steps were to resolve this just to ignore me the next time I call, as if they didnt even reach out to anybody and had told me that to get me to let this go?I understand things take time and I was very patient considering this wasnt a small withhold of money, this was a huge chunk missing from my bank account. I understood if ********* was not in charge of an issue like this as she had said beforehand but to tell me that her supervisor, who was ****** was not in the office multiple times and she had to wait on him to fix this or for him to get in contact with me or else there was no one else or nothing else she can do to help me further. I felt helpless and defeated even though, this indeed was MiCamps fault and they should be the ones to fix this for their customer since they made a huge error. Overall, MiCamp showed no rush or importance of the situation which was pretty serious, to chains of emails were I wasnt being responded to and me having proof of everything as far as the letters and the deposit amounts to rest my case that MiCamp had everything to do with this situation. The most unprofessional company, almost seemed like I was being scammed from a stranger.

  

  Business Response

  Date: 05/19/2023

  Our response in this matter revolves around the importance of accurate information on the merchant processing application. In this instance, the merchant unfortunately submitted an incorrect EIN number. As a result, the *** has withheld a certain percentage of the merchant's funds. We are not notified by the *** when they instigate a lien, levy, or decide to withhold funds.
  
  While we are not in a position to offer legal or accounting advice, we can share that we've previously observed the *** releasing all funds when a merchant submits a ****-K form. We will resend the ****-K form to the merchant to assist as much as we can.
  
  Unfortunately, we are not authorized to liaise directly with the *** on behalf of the merchant. Thus, our capacity to help beyond the steps we've already taken is limited. We hope this information provides some clarity and helps the merchant resolve the situation.

  Sincerely, ***********************

• Initial Complaint

  Date:09/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Micamp solution is a processing company for the company i signed up with which is voria pay. after i signed up is that i seen all these bad reviews if i had seen all these i wouldnt have signed ****** CAMP SOLUTION IS HOLDING MY *********** TO **** SAYING ITS BEING REVIEWD BY RISK TEAM I HAVE CALLED SEVERAL TIME THEY KEEP RUNNING ME AROUND SAYING I HAD TO CALL FISERV AND I DID BUT THEY SAY THERE WAS NO ONE FOUND WITH THAT MERCHANT ID THEY MADE ME TAKE TRANSACTION MORE THAN 3 TIMES BEFORE THE FIRST DEPOSIT **** BE INITIATED BUT EVEN AFTER 3 TRANSACTION STILL NO DEPOSIT AT ALL ITS ABOUT TO BE A WHOLE MONTH ALL THEY DO IS GIVE ME LIES AFTER LIES FROM THE HEAD MANAGER ****** TO ALL THE CUSTOMER ********************** PEOPLE ON THE OTHER SIDE FROM VORIA PAY MANAGER WRITNEY TO JAHARA NOTHING BUT LIES AND RUN AROUND I AM TALKING TO A LAWYEAR AND WILL LET MY ATTORNEY HANDLE MY LAWSUIT BECAUSE THIS IS UNACCEPTABLE

  

  Business Response

  Date: 10/05/2022

  Good evening -  MiCamp is not holding any money and is not the cause of why funds are being held. Fiserv is holding funds because the chargeback ratio is extraordinarily high, and fraud is suspected. This merchant is routing at least four different entities through three other processors through this shell. The merchant has received this communication many times; this complaint is unfounded. 

  Thank you, *****

   

• Initial Complaint

  Date:07/10/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MiCamp Solutions *** serves an an ****************************** for Fiserv. See attached uploaded letter whereby the simplest return of legitimate Reserve Account funds due to me and my company have not taken place in over 8 and 1/2 months. Even after a second request by Fiserv to release funds, MiCamp refuses to release pre authorized funds due to my company. I get no respond whenever I contact MiCamp as they simply ignore the release of these funds. I demand immediate release of these reserve accounts.