Reviews

Review Details

• Review fromJeff B

  Date: 11/14/2025

  1 star
  Purchased a phone that arrived damaged and missing items. Despite following all troubleshooting steps (I really wanted to keep the phone) and careful return packaging, seller falsely blamed me, kept part of my refund($900), and lied about my conduct. Their support was combative and dismissive. As a disabled veteran and long-time **** user, Im deeply disappointed by this unfair, dishonest treatment and the emotional distress it caused. I expect fair resolution and accountability for this misleading and unjust treatment. It's important to note that the misleading labeling of their business as being a US Seller which implies US Stock. This was NOT the case as the phone had to be shipped from overseas. If they weren't mispresenting themselves, I would have went to purchase from someone else that would've been cheaper EVEN with the tariffs. It's been lies from the very beginning!

  ModernTek LLC

  Date: 11/15/2025

  Customer sent broken/damaged device back with item that had a big ding on the back of the phone and was dropped ont he ground. Item also didnt come with original accessories such as Original case and brochures, original box was damaged, we did tell customer we can charge up to 50% restocking fee as per our **** policy, customer also got full refund from ****, please see attached, customer is at fault, they got full refund and sent us damaged item back. Please see all things attached and I want BBB to remove this review.

  Jeff B

  Date: 11/19/2025

  Ive been on **** since the early, wild-west daysthe era when youd order a Game Boy and end up with a brick in a box. I never expected to experience anything like that again until moderntek.They advertise themselves as a US Seller, which implies US stock. Not the case. My order shipped internationally, and only after I questioned it was I told it would be expeditedmeaning once it finally arrived in the ******* phone showed up damaged and incomplete: a ding on the back, no original accessories, and a box that looked like it had survived a luggage carousel. Still, I tried to make it work.The GPS didnt function at all in ******, **. I followed every proper troubleshooting step. When I contacted moderntek with everything I had already attempted, their response was to tell me to redo the exact steps I had just explained didnt work.I returned the phone in better shape and with better packaging than they sent it. I even left them the case, camera protector, and screen protector I bought out of my own pocket. I myself am in sales and I understand returns hurt and I honestly felt bad for them. That's on me.And after all that?moderntek blamed me for damage that was already present and tried to withhold 50% of my refund. I had to escalate the issue to **** just to get my money back because they refused to take any ****************** theyre attempting to get my review removed rather than addressing their behavior. That alone speaks volumes.Consumers deserve to know when a seller operates like this. This review is honest, documented, accurate, and absolutely should remain visible.

  Jeff B

  Date: 11/19/2025

  Ive been on **** since the early, wild-west daysthe era when youd order a Game Boy and end up with a brick in a box. I never expected to experience anything like that again until moderntek.They advertise themselves as a US Seller, which implies US stock. Not the case. My order shipped internationally, and only after I questioned it was I told it would be expeditedmeaning once it finally arrived in the ******* phone showed up damaged and incomplete: a ding on the back, no original accessories, and a box that looked like it had survived a luggage carousel. Still, I tried to make it work.The GPS didnt function at all in ******, **. I followed every proper troubleshooting step. When I contacted moderntek with everything I had already attempted, their response was to tell me to redo the exact steps I had just explained didnt work.I returned the phone in better shape and with better packaging than they sent it. I even left them the case, camera protector, and screen protector I bought out of my own pocket. I myself am in sales and I understand returns hurt and I honestly felt bad for them. That's on me.And after all that?moderntek blamed me for damage that was already present and tried to withhold 50% of my refund. I had to escalate the issue to **** just to get my money back because they refused to take any ****************** theyre attempting to get my review removed rather than addressing their behavior. That alone speaks volumes.Consumers deserve to know when a seller operates like this. This review is honest, documented, accurate, and absolutely should remain visible.

  ModernTek LLC

  Date: 11/22/2025

  Customer sent broken/damaged device back with item that had a big ding on the back of the phone and was dropped ont he ground. Item also didnt come with original accessories such as Original case and brochures, original box was damaged, we did tell customer we can charge up to 50% restocking fee as per our **** policy, customer also got full refund from ****, please see attached, customer is at fault, they got full refund and sent us damaged item back. Please see all things attached and I want BBB to remove this review.