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Business Profile

Truck Accessories

Truck Accessories Guy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a winch from them days ago and have not received any confirmation or shipping information. Have tried reaching out several times and havent heard anything back. Paid using PayPal so Im going to contact them to start a claim

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the product and it came broken. I have been contacting the company to replace it, no response

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a truck grill from NP Motorsports Sept. 19, 2023 for $309.99 and received it on Sept. 29. However, the grill did not fit my 2023 **** Tremor, which NP advertised it would do. I contacted NP for a solution and/or replacement and they responded one time with an unhelpful email. I finally asked them for guidance on how to return the grill and obtain a refund and they have not responded. I emailed them multiple times now and still no response. I now doubt their integrity and am contacting you to do what you can to help resolve this situation.

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from NP Motorsports on June 18 2023 for $326.40. I also paid $35.03 to *** for Import charges on June 28 2023. This was the day I received the item. Upon opening the package, I saw that the item is not as it was described. They sent me an item that is broken and has pieces missing. I tried to contact them via their website at: *************************** but the only contact information that is listed for them is their email which is: ************************ This business intentionally mislead me and sold me a defective item. Now they are not responding to any inquiries from me. I want someone to take responsibility for this mess.

  • Initial Complaint

    Date:06/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business claims returns are accepted. I received my order after a couple of weeks but decided I was not happy with the product once received. Product is unopened and in brand new condition. Tried contacting business over a couple of days and have not received any response to process my return. There is no phone number anywhere on the site, nobody responds to the chat option on the site, and all my emails have gone unanswered.

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 02/10/2023 Order number: ***** Tracking Number: ************ (FedEx)Account Number:I paid $188.48 for the product.The business has completely avoided my emails and sent messages, The product I was sent 1. Does not match the image of the product on the website.2. The Product was damaged upon receiving it.3. I was sent the wrong item.I have on multiply occasions tried reaching out to the company to correct the issue all to get zero response from the company.

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item that was not listed correctly on there site. I reached out to the company regarding the issue and requested to have my purchase canceled. I was told by the customer service rep that a cancelation request will be submitted. I few days later I received an email stating that the item was shipped. I reached out again to customer service and ******* started insulting me via chat. I would like to file a complaint with the company For this crimination.

    Business Response

    Date: 11/30/2022

    Customer filed a dispute with bank and wont return item after asking for return. Leaving ** out the 400$ purchase therefore customer is not relevant with response when purposely keeping the product after asking for return 

    Customer Answer

    Date: 11/30/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Truck Accessories Guy is NOT a BBB Accredited Business.

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