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Business Profile

Metal Fabrication

Parras Custom Works

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This individual nor his company are listed on the Arizona ROC nor is registered with the BBB of Arizona, has a website or any online contact info. The license number he provided is fraudulent. Initially were satisfied with the work. Fast forward 8 months and our perforated screen on our front door began to show signs of rust. It took some effort to make contact. Jorge the owner came out to look at the screen and immediately he began placing blame on us, our dog, the pest control companies, etc for the damage. He spoke negatively about other customers and said that he is tired of customers wanting him to repair his work for free before we even discussed cost, warranty etc. He proceeded to take sandpaper to one of the spots and made it much worse so he agreed to repair it at no charge. When he returned with the screen all he had done was remove the original silver coloring and we were left with a dull and splotchy darker gray screen not at all like the original he removed. We have been trying to get him to finish the screen back to its original silver coloring as it was when he took it to repair with no luck. He has been stringing us along for over 4 months now. We have sent multiple texts asking him to come pick up the screen to make it right and his responses are he’ll be there and then doesn’t show up, much of the time he doesn’t respond at all and if he does respond he says he’ll be here next week or another day and never shows. He lastly responded in text becoming accusatory and demanding we provide him in writing we take complete responsibility for the screen he repaired as fixed as it was our problem before he comes to get it to return it to its original silver color and would be charging us. Jorge with Parra’s Custom Works has been rude, unreliable, doesn’t stand behind his work, offers no warranty, belittles customers, speaks negatively about other customers, constant accusations and is unprofessional. We must pay $550 to another contractor to repair mess.

Parras Custom Works is NOT a BBB Accredited Business.

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