Complaints
This profile includes complaints for Premiere Auto Glass LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They replaced the windshield on July 30, 2024. After the install there is an air leak creating a whistle inside the car. the install tech has come out and tried to repair three times but could not. he said to call the office.The office does not answer nor return calls.
Business Response
Date: 09/14/2024
We have been in contact with the customer. We have been out there three times we have sealed it each time and also used an ultrasonic leak detector the noise he is hearing is not coming from the Windshield. It is coming from somewhere else there is nothing for that that can be done since this is not from our installation. the noise is coming from something else. This case is closed. Everything was tested per **************************** standards. The sound is coming from something else on his vehicle, we are consider considering this case closedCustomer Answer
Date: 09/14/2024
The sound is coming from the windshield! I have been a driver for 45 years and been in engineering field for 40, I can tell where the sound is coming from. I personally took the technician for a drive so he can hear it firsthand. I also sent him a video and pictures where I put a masking tape at the location the sound is coming from. When the area has the tape the sound stops. Ultrasonic Leak detector was not used as I was there each time the technician put more sealer. As to being in contact it has been more than a month since I talked to anybody from the office.
pictures and the video is available via email since it can not be uploaded here.
Business Response
Date: 09/15/2024
The customer was not out there every time and it did not go away when we put tape around it if that was the case resealing it wouldve gotten rid of the noise three times it was resealed and yes, it was tested
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