We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Alltown Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car in to have air conditioner checked out not really blowing cold air. I called and spoke to service writter ***** and he said the * ring was bad in the condenser and took it upon himself to have the mechanic fix it. No call to me about the problem and cost. They dropped off my car. I called and paid $390. The air conditioner is the same blowing cool air at 60 degrees. They wanted me to bring it back, They said if I took to another mechanic it would void the warranty. I don't want to take it back as I don't trust them. I just want my $390 back to take it to another mechanic to fix the ****

    Business Response

    Date: 09/19/2024

    We're sorry to hear that your recent visit wasn't up to our expectations as a company. We take all concerns seriously. We apologize for any inconvenience or frustration you may have experienced. We have attempted to contact you to address your specific concerns and make things right but have been unable to connect with you. Please feel free to contact us directly so we can discuss a resolution. Again, we apologize that you feel that you didn’t have a great experience in our shop.

    Customer Answer

    Date: 09/19/2024

    I feel the customer/business relationship is damaged. I do not trust your judgement regarding my vehicles any longer. 

    I am willing to pay for the AC test, but would like a refund of any other charges I feel were not discussed with me first. 

    It is very disappointing  when you pay a few hundred dollars to get it fixed to expectations, but then afterwards  you still do not want to drive  it because it is still blowing air out at 80 degrees in this heat. 

    I took it upon myself to call and pay unknowingly  it still was not working right. 

    Helen Wade 

    Business Response

    Date: 10/04/2024

    We offer an industry standard 12-month, 12,000 miles warranty on all repairs completed in our shop. We have attempted to contact Helen several times to discuss a resolution. We are not disputing the issue of the air conditioning not working correctly. We apologize the vehicle has not been satisfactory repaired on the first visit to our shop. Please feel free to contact us directly so we can discuss a satisfactory resolution.

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Needed a repair done to my vehicle. Discussed with company the repair I would like done. The business representative gave me a ball park price and an exact time of completion. Two days before leaving my vehicle with them I asked about a couple of other items to be repaired. I was told "ok". Day of "completion" arrived with no communication from company. I called 10 minutes before closing (it was on a Friday) and I was told they haven't even looked at my vehicle. Monday came I received a call and was told I owe them money for a service I didn't agree to. I was told I have to pay even though they acknowledged they didn't communicate about the service. They did discount 50% of the initial fee to quote " get some sort of justice for there injustice" the original amount they charged was ****** but discounted 50% and I paid *****

    Business Response

    Date: 05/15/2023

    Thank you for bringing this matter to our attention. We take customer satisfaction very seriously. Please accept our sincerest apologies for any frustration and inconvenience that you have experienced. We acknowledge that we have failed in our company goal to provide an unsurpassed experience, every time. We would like to resolve this matter as quickly as possible with a full refund of $77.50. Our service manager has called and left several voicemails on the number we have on file for you between 05/08/2023 and 05/12/2023. If you have any further questions or concerns, please do not hesitate to contact **. 

    Customer Answer

    Date: 05/15/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I wasn't aware of the attempts to reach out but I have been dealing with poor service with my phone company. They were more than satisfactory regarding my request. They didn't start the refund process and as soon as my account shows the refund I would like to close this case

    Regards,

    *****************************

     

Alltown Automotive is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.