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Business Profile

Property Management

On Q Property Management

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for On Q Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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On Q Property Management has 4 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is managing a home i used to rent at located at **** ********* in ***************. I been fighting to get my full deposit. Garage at this house was destroyed prior to moving in on October 1 ***** i moved out October 31,2022 and i showed them pictures with dates on them to proff the condition of garage before i occupied house. They are going by what owner tells them to do and are not willing to refund me $530.00 my contract is with them not the owner.My number is ************.Thanks,***********************

      Business Response

      Date: 12/19/2022

      We working with the property owner and discussing *************************************** situation. We believe we can negotiate a fair resolution, but we encourage **** to reach out to ****** ****************** or ****** ****************** if there are any questions about the status of the situation. ****, we will update you as soon as possible. Thanks.

      Customer Answer

      Date: 12/19/2022

      I will not accept their response as i have tried working with  both parties mentioned on there response message and they have   argued with me that they and owner aren't returning the rest of my deposit even though I have sent them multiple pictures dated  September 25,2019 on them when my lease didn't start until October 1,2019.  I just want my refund back. I left home in better condition than it was. Thanks, *********************************;

      Business Response

      Date: 12/22/2022

      Hey ****,

       

      We have worked with the property owner and they have agreed to refund an additional portion of the deposit. We have reached out to you with the details, but you have further comments or concerns please don't hesitate to reach out. Thank you.

       

    On Q Property Management is BBB Accredited.

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