Complaints

This profile includes complaints for Auto Glass 2020's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Glass 2020

  355 E Warner Rd Ste 4 Chandler, AZ 85225-0930

• 

  Auto Glass 2020

  10801 N 24th Ave Ste 115 Phoenix, AZ 85029-4712

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto glass 2020 offered $180 cash back for fixing my windshield under insurance which they advertised on ******, on 4/3/25 they got it done and the technician told me that I have to call in to get the cash rebate, I have been call at least 10 times, they sent me around like managers, I left many messages, talked to many people, still no one can solve the problem. It is scamming to the customer and false advertising.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around December 3, 2024, Auto Glass 2020 reached out to me via text and phone call and asked if I needed my auto glass repaired. The sales representative, *****, stated they are giving $100.00 incentives if I booked and completed the repairs. I have done this in the past and thought nothing of it, at the time. The repair person came out and replaced the glass with a cheaper glass and failed to give me the $100.00 incentive at the time of install. I contacted Auto Glass 2020 and they stated they would be sending out the incentive check within a couple of days. I asked them about the cheaper glass and they stated the representative didn't request the correct glass, but they would get me on the flip side as they were not going to replace it with the correct glass. I waited for a week or two and still hadn't received the incentive check. I called and spoke to ***** and he said he would send me out a check as soon as possible as they were having issues with their bank. I received a check around Dec 24, 2024 and deposited the check. A couple of days later the check was send back insufficient funds. I called ***** and he said his account was on hold. He stated they would take care of the issue as soon as possible. I have yet to receive my $100.00 incentive check and the bank fee of $15.00. I have called over 15 times to resolve this matter. They have excuse after excuse each time I call. I noticed on **** other customers are having the same issue that dates back over a year, so that tells me they are not holding up to their advertising of money back incentives if you replace auto glass with them. I would like to receive my incentive plus bank fees as they promised. In addition, I don't want this to occur to other consumers. Thank you in advance for your time and support in this matter. Have a great day.Auto Glass 2020 ************************************************************************************ ************

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I referred my brother to the company and he had his windshield replaced in his car. I talked to *****, add auto glass 2020 and our agreement was they would pay my brother $100 as an incentive to replace his windshield, and they would pay me $40 as a referral bonus. The installation was completed in november of 2024. The incentive check has still not been issued. I have contacted the business on multiple occasions since then to try and resolve the issue, but they keep telling me I have to wait. It has been almost 5 months since the service and I have talked to multiple people at autoglass2020 and everytime they tell me the check is coming very soon in a few weeks. It is the same story everytime I call and this time I talked to a manager named ***** who inferred the employees aren't even getting paid because the business don't have any money. If a manager is telling me this, it is extremely concerning to me. I would like my incentive. Check that they have promised for the amount of $140. I would also like the better business bureau to look into the company and make sure their employees are getting paid as per the law. Also they should have to give their customers a HARD deadline as to when they will pay the incentives they promise. I feel it is a big scheme, hoping that the consumer forgets about the incentive they are owed ,therefore, the company never has to pay it.

  Business Response

  Date: 03/03/2025

  First and foremost, we sincerely apologize for the delay in issuing the incentive and referral payments owed to you and your brother. We fully understand your frustration, and we want to assure you that we take this matter very seriously.
  
  
  Please know that we are absolutely committed to honoring all payments as promised. We appreciate your patience, and we regret any miscommunication or inconvenience you have experienced while trying to resolve this issue.
  
  
  We are actively addressing your concern, and we will follow up with you to confirm when the payment has been processed.
  
  
  Additionally, we are taking steps internally to ensure that such delays do not happen again in the future. We value our customers and those who refer others to us, and we never want anyone to feel that we are not upholding our commitments.
  
  
  Thank you for bringing this to our attention, and again, we sincerely apologize for any inconvenience. If you have any further concerns, please do not hesitate to reach out to us directly at ************
  
  

  Customer Answer

  Date: 03/03/2025

   the fact that you had to put, thank you for bringing this to our attention, and your response to my problem is indeed the problem. I have contacted you guys, i don't even know how many times over the last five months, and you're indicating that this is your first time being notified that there is a problem when that is, in fact, the furthest thing from the truth. I would like to put on the record, on this website the Better Business Bureau, when I can expect a response, because you telling me, you will be in touch in the future is the problem. That has been you your same response for the last five months, and it is not satisfactory to me because it's never actted upon. What kind of reputable business strings their customers along without giving them a hard deadline. If you were expecting payment from me, there would indeed be a hard deadline that if I did not meet, there would be penalties.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Autoglass 2020 for 2 years back from *********. The last time we used them for a windshield replacement in 2021 the technician broke a piece on the frame around the windshield resulting in us having to file a complaint with them to have this fixed which was not a smooth process so we decided to stop using them and we made them aware that we do not want them to contact us any further. They have continued to call and text me over the past 4years. They have called me over 10 times a month and text me at least 12 times a month. I have told this company to take me off ALL their call lists and to make note to stop contacting me for their manager. The calls keep coming in constantly still today. This is now harassment. I need this company to stop contacting me in all forms it I will have to contact the police for harassment.

  Business Response

  Date: 01/29/2025

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience this situation has caused you. After thoroughly reviewing our records, we have verified that your information is on our Do Not Contact (DNC) list, and we have taken all necessary steps to ensure that you are fully removed from our system. You should no longer receive any further calls or messages from our company. We understand how important it is to respect your request, and we regret any past miscommunication or errors that may have led to continued contact. Please be assured that we take such concerns seriously, and we appreciate your patience while we worked to resolve this matter. If you experience any further issues, please do not hesitate to reach out directly so we can address them promptly. Thank you for your time, and we appreciate the opportunity to correct this issue.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to replace my windshield as a repeat customer. Due to past issues and customer reviews, I made them put in writing the incentive they promised to pay for my insurance covered windshield repalcment. They put in wiring that they would pay me $225 and bring a check to the appointment. Then they changed it to paying me the incentive via Zelle or Venmo (I provided them my Venmo info)` by "Monday" which would have been January 6th. To this day, they still have not paid me the incentive advertised and promised and are no longer communicating with me.

  Business Response

  Date: 01/21/2025

  Mr. *******,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in fulfilling the incentive payment we promised and for the frustration this has caused. As a family-owned company, we deeply value our customers, and it pains us to know weve fallen short of your expectations.
  We want to assure you that we remain committed to resolving this matter. We have faced unexpected delays that have impacted our ability to make the payment as quickly as intended. However, we are pleased to inform you that we are taking steps to move forward with processing the payment. Once this is resolved, we will be in a position to submit the $225 incentive you are owed.
  We sincerely regret the inconvenience this has caused and understand the importance of timely communication. Please know that we are actively working to make things right.
  Thank you for your patience and for being a loyal customer. We are committed to taking care of you as soon as possible..

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a windshield replaced on Nov. 26th 2024 and while the initial point of contact and all the installation interaction was great, the follow through on the incentive has been a nightmare. Their website states "Auto Glass 2020 is the leading windshield replacement company in *******, is proud to offer a limited-time offer of up to $275 cash back when you use your insurance." Well it took 3 weeks for ***** to mail me the incentive check on Dec. 19th. I deposited it into my bank on Dec. 26th. and on Dec. 30th, ******************** (their bank) declined the check and returned it unpaid and my bank took the money out of my account. When I reached out to contact them about the bounced check, they had me send a Venmo request to ****** for the incentive, that was Dec. 30th at 9am. I am still waiting for the transaction to be sent. Another follow up call on Jan. 6th at 12:15pm and the office was very apologetic but it's beyond their control at this point, as ****** has to be the one to send the money and she's not in the office.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This establishment has not sent me my insensitive fir having them replace my windshield. They offer on their website, up to $275 cash instant incentive and had been given the runaround multiple times had them. Send me a check instead of putting it on my Cash App. Like the last time when I used their company now, they're claiming that they've been having fraud. When the check came, I deposited it and it did not clear. I've also been lied to by the manager, saying he is not the manager and they've used my insurance company for this wind. Shield replacement valuing around twelve hundred dollars

  Business Response

  Date: 01/21/2025

  Mr. *****,

  First and foremost, we want to sincerely apologize for the frustration and inconvenience this situation has caused you. As a family-owned company, we deeply value our customers and are committed to addressing any issues to ensure your satisfaction.
  Unfortunately, we have recently faced some unforeseen challenges that have significantly impacted our operations. These issues have been incredibly difficult for us, and we acknowledge that they have led to delays and missteps in fulfilling our commitments. We understand the inconvenience this has caused and are genuinely sorry for the negative experience you've had. You have been a very loyal and wonderful customer and want you to know we are working diligently to get back on track and make things. Your situation is a priority, and we will absolutely ensure that the incentive payment you were promised is resolved.
  Please allow us a little more time as we finalize the steps necessary to address outstanding issues. We will follow up with you personally to provide an update and make arrangements to fulfill the incentive as quickly as possible.
  Thank you for your patience and for giving us the opportunity to make this right. We are committed to restoring your trust and hope to exceed your expectations moving forward.

  Customer Answer

  Date: 01/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a check in the amount of $153.00 when services were completed on 10/4/2024. Then received a text prior to appt stating they were reducing the price by $20.00. When the technician arrived he stated that checks are no longer cut and that they would zelle the money and for me to contact the sales rep ***** *******. When I contacted him he said he would work on getting a check. We have sent text back and forth but still no resolution. After further research I came see that this samething has happened to other people. I have all my text messages showing the communication between me and the sales ****

  Business Response

  Date: 02/06/2025

  We sincerely apologize for any confusion or frustration this situation has caused. 
  We understand your concern regarding the incentive payment, and we want to assure you that we are actively working on this to ensure you receive what was promised. We appreciate your patience and will work to resolve this as quickly as possible.
  If you have any additional details youd like to share, please dont hesitate to reach out. Your satisfaction is very important to us, and we truly appreciate your business.

  Customer Answer

  Date: 02/06/2025

  Please know that your efforts are slow and untimely.  You need to make this a PRIORITY.  I have been waiting since October 2025.  It should not take this long for you to resolve this.  If you were on the other end of this situation I'm sure you would be just as frustrated, if not more than I am.  If this seems like a ***** complaint feel free to send me MY incentive out of YOUR personal account and when the incentive comes in I can cut a check and send it to you.

  Business Response

  Date: 02/07/2025

  I sincerely apologize for the delay and understand your frustrationyour time is valuable, and we should have resolved this much sooner. Please know that your concern is not being taken lightly, and I truly regret the inconvenience this has caused you.
  
  I am escalating this matter immediately to ensure it gets the attention it deserves. I will personally follow up and provide you with an update as soon as possible. If theres anything else I can do in the meantime, please dont hesitate to let me know.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Autoglass 2020 tells customers they will get cash back when they use their services. Once services were provided they asked for our CASH app information to send us the $175 dollars they owed us, then said they could not send that way and would send a check. We deposited the check and it was frozen and deducted from our account. This company is a scam and is guilty of insurance fraud.

  Business Response

  Date: 11/25/2024

  Dear ******,
  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused during your recent experience with Autoglass 2020.
  
  
  We want to assure you that we take your concerns very seriously. Unfortunately, there was an incident involving fraudulent activity on our account that temporarily impacted our ability to process incentives as promised. However, we have identified and resolved the issue, implementing stricter controls to ensure this does not happen again.
  
  
  Regarding your specific incentive, weve reviewed the situation and can confirm that you did, in fact, receive the $175 incentive we owed you. While the temporary freezing of the check was an unfortunate consequence of the fraud on our account, we have verified that the matter has since been resolved, and the funds should now be secure in your account.
  
  
  We regret that this experience led to any frustration or confusion. Please know that maintaining trust with our customers is a top priority for us. If you have any further concerns or need additional assistance, we are happy to discuss this further and provide supporting documentation to clarify any misunderstandings.
  
  
  Thank you for your understanding, and we appreciate  your business.
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally used this service around October of 2021 and everything was great. Since that time we have received dozens and dozens of phone calls and texts, some times up to 4 times a day asking us if we need our windshield replaced or repaired. I have told them to stop calling and messaging me MANY times through both live calls and text replies to their messages, and each time I am told they will remove me, and yet I am still getting calls. I just need this to stop, as they call at all hours and I'm tired of having to screen my calls

  Business Response

  Date: 11/02/2024

  Thank you ** for bringing this to our attention. We want to assure you that we take privacy and customer preferences seriously, and we have confirmed that you are on our Do Not Call registry. 
  
  Our company policy is to honor such requests promptly and respectfully, and we would never intend to call repeatedly. If you experience additional calls, please take note of the name of the caller and request to speak with a manager. This will help us ensure any further missteps are promptly addressed.
  
  We truly value your past business and regret any negative impact this may have had on your experience. Please feel free to reach out to us directly at the main office ************ if theres anything further we can do.