ComplaintsforWalmart Claims Services, Inc.
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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The date of incident 9/22/23 @ 4:30pm. Called Walmart prior to incident to make sure they could change my oil. The associate said yes so, we took our vehicle in to be serviced, and again we told the associate Year, Make, and model of vehicle. They put car on lift, emptied all of the oil and then tried to remove oil filter without proper tools. They then notified us that they couldnt change filter and replaced the oil without changing filter. We left store and 20 minutes later our car started making a weird noise. Husband pulled over and looked under the car to discover a bunch of oil was leaking and coating the bottom of car. We called Walmart to report the incident and was told to file a claim. We filed a claim with Walmart, and they asked for pictures and statement from a certified mechanic stating that Walmart was at fault. We sent pictures and spoke with a mechanic and now our claims adjuster will not return calls or emails. I need my vehicle fixed before it causes more damage. I have called hundreds of times and left messages, and I have emailed and haven't received a response. Now today when i call and put in the extension of the Walmart claims adjuster and it says it not a working extension. This is ridiculous and Walmart should be ashamed of themselves.Customer response
11/06/2023
My claim number for Walmart claim is ********.
Thank you
Kamie **********
Initial Complaint
10/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband took his car to Walmart for an oil change. The tech drained the transmission fluid and filled the oil reservoir with an extra 6 quarts of oil. We filed a claim with CMI to get back the money we had to pay to get our car fixed. We have been ghosted since.Customer response
10/18/2023
Claim #********Initial Complaint
08/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On August 10, Walmart delivered a package to my property. After completing the delivery and snapping a picture, the driver mistakenly drove their vehicle into the garage door of my home, causing severe damage. Then that driver left the scene. I have spent hours trying to speak with someone at Walmart who can help in identifying the driver for my police report, and to assist with reimbursement for the damages. Instead, I have been told dozens of times to refer to a different department (many of which I have already spoken with), or that they cannot help me. Liability still remains with the company employing the driver.Customer response
09/19/2023
Yes I have received a claim number. It is ********.
However, I have not heard back after submitting the information they asked for last Tuesday. I am still waiting for them.
Nic
Initial Complaint
04/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Our vehicle went in to Wal-Mart in Cartersville, GA for a oil change January 2023. They didn't tighten the oil filter and cause a catastrophic failure and needs a new engine. Of course Wal-Mart claims adjuster ******* ***** ******* gives nothing but the run around. The Ford dealership gave an estimate of 10,000 and he said to high and they would total the car. There guy goes out to apprise and say it can be fixed for 4000.00. We had to other shops give estimates and the low one was 7500.00. They decided to take that one and I had to remind them the is a diagnostic fee for the Ford dealership and the cost to move the car back to Florida for the repairs with a cost of 1300.00. And of course the claims adjuster *****.*******@walmart.com is ghosting us. Email after email and nothing but tumbleweeds and crickets. If you call you will an answering machine. I've asked for the managers contact info and get nothing. If you call and try to get someone else your on hold for hours. What can we do to get them to pay our claim.Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In January of 2023 I took my 2012 Chevy Malibu in for an oil change. I noticed on the way home my warning light was on. I had to wait til the next day to return it. Before returning it I checked dipstick. No oil was on it. I confronted the mechanic who became enraged that I would question him about the work the New Boston Auto Center performed on my car. He said they had forgotten to reset it was the only problem. Then on March 10,2023 my car stalled and died on the highway. A state trooper helped me to push it into the gas station. A young man got it started for me and discovered no oil in the car. The engine was knocking. My motor is trashed due to engine lock up from no oil in the car thanks to Walmart. I filed a claim and had a certified mechanic inspect it. He agreed Walmart tore up my car. **** ******* will not return my phone calls or emails. I want Walmart to pay me for the engine and labor to fix.
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Customer Complaints Summary
281 total complaints in the last 3 years.
101 complaints closed in the last 12 months.