Complaints

This profile includes complaints for Bank of England Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bank of England Mortgage has 15 locations, listed below.

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  Bank of England Mortgage

  5 Statehouse Plz STE 500 Little Rock, AR 72201-1435

• 

  Bank of England Mortgage

  3820 Highway 5 N Benton, AR 72022-9028

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  Bank of England Mortgage

  2105 Malcolm Ave STE 118 Newport, AR 72112-3691

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  Bank of England Mortgage

  5345 John F Kennedy Blvd North Little Rock, AR 72116-6703

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  Bank of England Mortgage

  3634 Central Ave Hot Springs, AR 71913-6403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm extremely unhappy with the loan application process and working with ********* ******. I was misled on several occasions as it pertains to my down payment and costs associated with this loan. On Monday, July 11, 2022 and via text, ********* said that he could get the loan approved with 20% down with a $275k purchase price (texts attached) and would see if he could get it approved for 15%. On Friday, July 15th, I was notified by my selling agent that the down payment had increased to 25% and I wasn't made aware of the change prior to ********* informing third parties instead of me, the consumer. On July 19, 2022, I was informed via text that the appraisal would cost approximately $650 but when I completed the form to order the appraisal, it said $485. In summary, this is the 2nd home that we tried to get while working with ********* and every time the price of the home changed, the down payment increased with excuses that he spoke with underwriting and they would only approve the loan with 25% down or more money down. I've now spent lots of money after being told that there would be no issues and to trust him, just to be informed that we've run into another roadblock. I feel like I'm being scammed out of money because I'm selling and buying a home at the same time. I'm scheduled to close on Thursday, August 11th and now need to come out of pocket with approximately $7,000 after being asked to put down 25%. Not fair after being told differently. I had my son put on the loan application to help make a positive difference and am still being shaded! This is unfair and unethical practices. Therefore, I'm giving you the opportunity to repair the damages that's been done before other avenues has to be taken. I recorded each telephone call with ********* and have a slew of text messages if you should need them to verify my allegations.

  Business Response

  Date: 08/08/2022

  We at Bank of England Mortgage want each of our customers to have a positive experience while buying a home and we apologize that didn't happen in this case.

  The manager at the location where Mr. ****** was employed has spoken to the customer and reached a resolution on this matter. If there are any additional concerns or questions, please don't hesitate to contact us. 

  We hope that you'll consider Bank of England Mortgage for your future home loan needs. 

  Customer Answer

  Date: 08/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/05/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my home 2/10/2022. Shortly after Bank of England sold my loan to Kentucky Housing corporation. They have yet to correct my credit report even though in their system they can see the account is inactive! Even after disputing it on all credit reports they still won’t remove it! I am showing I have two mortgages!

  Business Response

  Date: 07/06/2022

  We at Bank of England Mortgage apologize for any inconvenience this credit reporting issue has caused. We strive to maintain accurate reporting on every account, but unfortunately sometimes problems arise.

  Our servicing department has looked into this and confirmed that the account is not active and submitted an update to reflect that. They advised that it could take a few days for that to process. If you have any other difficulties or questions, please reach out to [email protected] and we will gladly assist. Thank you for choosing Bank of England Mortgage to assist with financing your home purchase. 

  Customer Answer

  Date: 07/10/2022

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is a very long list, ***** ******* and ********* ******* refusing to communicate in a timely fashion, signing closing disclosures without having a final approval ultimately being told I was denied 36 hours before I was supposed to sign title papers, asking me to sign fraudulent paperwork, costing me thousands of dollars direct to the original home owner that didn’t count towards my mortgage. Forced to sell assets that didn’t need to be sold, to live in parking lots for two months because of pushed back dead lines. I have hundreds of emails and text messages between my realtor, *****, *********, and myself if more is required. I have attached one that shows they were pulling my credit even after my closing documents had been signed.

  Business Response

  Date: 06/28/2022

  We regret that your experience was less than satisfactory, but after an investigation related to a similar complaint filed with the FDIC earlier in the year we did not find a lack of communication or negligence. The FDIC closed that complaint on 2/10/2022.

  Closing disclosures are issued in advance of a closing date as required by Federal law, but the issuance of those disclosures does not mean that a loan is fully approved as the lender continues to conduct verifications on your file. As part of those continued verifications and reviews, a secondary review by Underwriting and a loan committee indicated that an approval was not forthcoming due to several factors, including lack of stability with a new job. At that time, you were informed that we would not be able to provide the financing that was requested and it was indicated by you that you preferred to withdraw your application and proceed with a new lender. 

  At that point, our efforts to gain approval ceased and there was no additional activity related to your application. The area manager provided documentation from our loan file via email as requested and the FHA case information and appraisal were transferred to the new lender. 

  Ultimately, it is our goal to do our best to help consumers become homeowners in a professional and expedient manner. Some applications are more challenging than others, but we make every effort to make each one a success. While we were unable to assist you with the financing desired to purchase a home, we're glad that you found a lender who was able to make financing work for you. Again, we apologize that your experience with Bank of England Mortgage was not satisfactory.