Reviews
This profile includes reviews for Kinetic's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 330 Customer Reviews
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Review fromMelinda S
Date: 06/18/2025
1 starThey are the worst. They disconnect your service after you pay your bill then act like they don’t know why it’s off. Then take forever to turn it back on. They kept me on hold for almost two hours
Kinetic
Date: 06/27/2025
Hi Melinda, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromKaren M
Date: 06/13/2025
1 starIf you have any other service provider in your area I would go with them instead of Kinetic by Windstream. My service is always out more than it is working. They never offer any type of credits for their poor service but yet always expect you to pay for their none existing serviceKinetic
Date: 06/18/2025
Hi Karen, I am happy to assist with any billing or service concerns you have. You can email me directly at [email protected].Review fromAngela T
Date: 06/08/2025
1 starThis was the only internet provider in the area I used to live at so I had no choice. The sales process was over the phone and the agent put down a wrong phone number and set me up for receiving paper bills even though I told her I wanted to go paperless. I had updated this multiple times online and I have received my bills via email but they still sent out a paper bill each month which I was charged a small fee for. Had the service for almost 2 1/2 years and was never satisfied based on the cost and the service itself. They increased my bill 3 times during one year. Even though I reached out to get that lowered and the last agent I spoke to over the phone assured me that my rate will be locked in for a whole year. They still increased it. Luckily I moved out of state and was finally able to cancel it. When I called to cancel I told that agent I don’t have a new address yet but to send the return label to my current one. At that point I was still there for 3 more weeks. She said they can’t do it but she will cancel it on my requested date and leave a note for me to call to get that return label sent to me once I have a new address. I ended up getting the return label and shipped back the equipment a day prior to my cancel date. I got an email for another bill for a full month. I called and was told that the cancel date is one month from my initial cancel date. She said she’d fix it and adjust the bill. That didn’t happen. Called again and spoke to someone who finally changed the cancel date but they switched it to the day I called after I received the bill. Explained the situation and she adjusted the bill to where I only paid for the 2 days I still had the service. She gave me an amount that didn’t make sense so I called again and was told they gave me the amount for 5 days. Explained myself again and they ended up crediting off the remaining balance. The customer service department seems to be very incompetent. Glad I don’t have to deal with them anymore.Kinetic
Date: 06/13/2025
Hi Angela, I regret that this has been your experience. You can email me directly at [email protected].Kinetic
Date: 06/18/2025
Hi Angela, I regret that this has been your experience. You can email me directly at [email protected].Review fromZandalee K
Date: 06/07/2025
1 starFirst of all, I've been a customer for almost two years- I still haven't received the promotional offer of the visa gift card, for new customers/signing up. The monthly bill's pricing has been very inconsistent from the very start. The bill has skyrocketed way above what we were told it would be. There are constant blackouts and interruptions to our service. I can not access my account information online, because my phone number and email address are "invalid/not in the system". I don't have my account number because I have not been receiving any invoices/bills/receipts for my monthly service/payments, but they still automatically charge me every month. I'm paying every month, but never receive a bill, and can not access my account. I can not speak with a representative, or contact customer support via the automated system or online chat features. Customer support is either completely unreachable, or just unhelpful. Windstream has not resolved any of our issues.Kinetic
Date: 06/13/2025
Hi Za, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at [email protected].Review fromKaitlyn b
Date: 06/05/2025
1 starDO NOT USE THESE PEOPLE. They said I had no contract and could cancel whenever but then they're now saying it will cost THOUSANDS to cancel. Their app and texting service would never work and I kept getting the roundabout answer why it should be working. Now I'm stuck with these and another company that I tried to replace them with because they won't let me cancel without penalty.Kinetic
Date: 06/06/2025
Hi Kaitlyn, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromKyle D
Date: 06/03/2025
1 starService outages are frequent, and there is never any information on when service will be restored.
Currently without service for over 24 hours, customer service has been assuring me it will be restored within 4 hours since yesterday.Kinetic
Date: 06/06/2025
Hi Kyle, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromDavid C
Date: 06/02/2025
1 starI’m a 17-year customer of Kinetic/Windstream, not by choice but because there is no competition at my home location (except Skylink). Last August, a week before hurricane Helene struck my property, my Internet went “down” and wasn’t restored for around 3 weeks. Since then my service is out, on average, about twice per month. Each time it happens I must wait about 6 days until a tech can come and “repair” the line.
Each repair tech (always a different person) comes out and reattaches a severed line down the dirt road on which my address is.
When “repairs” are “completed”, they swing back by and inform me that the problem has been resolved. About 2 weeks later my services goes out again. Then, as always, I call and get placed on a 6-7 day service queue. Then the whole frustrating “routine” repeats. During the times my service is “repaired”, I typically have to reboot the modem 5 to 10 times per day until eventually rebooting no longer reestablishes connection and I must call and get back in a repair queue of about 6-7 days for a repair technician. Turns out, the physical line that services my house has been laying in/along the ditch of the dirt road awaiting to be buried. But for some strange reason, it has never been done. When the county road grader /ditch digger comes along, it severs the line again. It is insanity. Yet, Kinetic refuses to give me a substantial credit for the disgraceful “service” I’m receiving.
David *****Kinetic
Date: 06/06/2025
Hi David, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromJoy L
Date: 05/28/2025
1 starI have been a Windstream customer (now Kinectic) for 30+ years. I recently lost my husband after a long battle with early onset Alzheimer’s and looking for easy to reduce my monthly bills due to loss of income. I called today to cancel the phone service I have been paying for, but not used since 2013. What I got was an upsell opportunity and told I cannot continue my current 500 mg service as it is no longer offered. I can either increase to 1 gig or downgrade to 300 mb, To increase my bill goes up $30, total savings to remove the phone! How does this help me?Kinetic
Date: 06/06/2025
Hi Joy, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromJohn G
Date: 05/28/2025
1 starWow. I was going to write a review about how horrible this company is but by the looks of it I don't need to.
They are as crooked as it gets. They charge you $2.00 for paper billing even though you are signed up for paperless billing. They said they will credit my account but never did. My bill went from $82.08 to $89.58 to $99.94. I cant say enough about how horrible this companies customer service is. They just keep raising your bills in hope you dont pay any attention because you are enrolled in paperless and auto pay. I hate this companyKinetic
Date: 06/06/2025
Hi John, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromLee R
Date: 05/22/2025
1 starWORST EXP!! After filling out an online install for new service for following day, no tech ever showed up. When I called the next business day, I was told it was a scheduling error on their end, and they would reschedule for the next day. Again, a no show no call. When I called afterwards, I was instructed that I should have received a text message showing it had been cancelled. I informed them I have no cell phone, only a business phone which does not receive texts. They apologized and said there was some confusion about whether it was a personal or business account install. I said it is business, but it was an apartment so could be residential if it was easier for them? They claimed to have resolved the issue over the phone and rescheduled for a third install date changing it to a residential. Again, a no show and no call, was once again on the phone for most of the morning, this time a woman told me the number I was calling from showed to already have business Kinetic service and therefore that was the reason orders kept getting canceled and that she would contact her supervisor and call me back with a solution to fix the issue shortly since I had already spent HOURS for over a week now trying to get this issue resolved. I never did get a call back, so the following day (Today) I have already been on the phone once again for well over an hour dealing with requests such as a deed to prove the property exists or a lease agreement. When I advised I have never had such a request for numerous other properties I own that Kinectic has serviced I was placed on a very long hold again. I was finally instructed that the issue is now due to both a business and residential install confliction for the same address. Once the business service request is canceled at some future date in the system someone will contact me in the future to attempt a residential install again, I requested a supervisor but was told none were available but should get a call back, but didn't last time.Kinetic
Date: 06/06/2025
Hi Lee, I apologize and am happy to assist. You can email me directly at [email protected].
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