Reviews
This profile includes reviews for Kinetic's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 329 Customer Reviews
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Review fromDessie A
Date: 08/04/2025
1 starKinetic is a joke! I turned my services off in March. I’m still getting charged to this day for services when someone has already moved into my old house and they are even paying for services now. I have called 9 times and emailed and every time they say they will fix it and it never gets fixed! They owe me 50 dollars from me paying to much the month of March and I still haven’t got it back they are still charging me monthly for internet service I don’t even have! If you want my opinion go with a different internet service! I’ve never had so many troubles with an internet service in my life!
Kinetic
Date: 08/11/2025
Hi Dessie, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromCaleb H
Date: 07/28/2025
1 starIf I could leave zero stars i would. The internet works fine....when it's even working. I have had MULTIPLE 2-3 day outages. When I asked this time what caused the outage they simply said it was internal problems. Those "internal problems" took a full day to fix and were apparently just software issues. They have so many at this point that you would think they would have learned to fix them faster. Then they report that the outage is over on the app. The only problem is that it isn't and there is apparently a separate outage ticket for now re-syncing the physical equipment boxes with the fixed software and that could apparently take all day tomorrow as well. To presumably unplug and replug or cycle power is going to possibly take a full day?! I also find it odd that they are able to report that an outage is over when no one has internet still. I know they have metrics they are reaching for and it seems fishy that they are able to actually report to their customers that the issue is fixed and you have to call in to learn that in fact it is not fixed, just not being reported on the app. They also must only have 1 person in their IT department because I honestly have no idea how it can take 9 hours to fix a software issue where no actual techs were needed to travel to a work site and physically fix anything. I have nothing good to say about this company besides they do provide decent internet, but again that is only when they are actually able to provide internet. If you work from home stay far away from kinetic and windstream in general unless your boss is okay with you missing 3 days of work because you have to be on a secure verified network and can ONLY work from home.Kinetic
Date: 08/01/2025
Hi Caleb, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromMelissa A
Date: 07/14/2025
1 starKinetic Windstream has horrible Internet connection. Had our modem replaced twice, still having issues, they were supposed to overnight a third modem. Four days later, no modem. Called only to find out it was just first sent out, and now being told 3 to 5 more days till we receive it. When I asked to speak to the Supervisors Manager, I was told there was no one available. Going back to Xfinity, they at least have great service. You get what you pay for.Kinetic
Date: 07/17/2025
Hi Melissa, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromjames h
Date: 07/10/2025
1 starSo far kinetic has been a disaster… lost internet for 3 weeks in less than 2 months.. they were supposed to bury a line and did not do it after 2 months.. service technicians say they are coming one day and don’t show up.. I are going to have to change service because i had cable for 20 years and never had a glitch,,.unbelievable how crappy these guys are..Kinetic
Date: 07/17/2025
Hi Ken, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromAnita S
Date: 07/08/2025
1 starService was taken out by the weather and lightning. Called filed a outage and it has been 12 days as of today. Was told it would be repaired 7/7/2025 between 6:30 p.m. and 8:30 p.m. Ended as a no show. But they notified me they were getting their FULL payment from direct payment from my account. STILL WAITING.Kinetic
Date: 07/10/2025
Hi Anita, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromTim B
Date: 06/27/2025
1 starThey told us when we got the fiber optics our bill would not change but every month it been more than we paid before and every time we call them they say they will fix it but they never do you can’t ever get an American you can understand when you try to talk to them its really getting ridiculous I’m going to file a complaint to the better business bureau , why can’t Kinetic do what they promised ?Kinetic
Date: 07/02/2025
Hi Tim, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected]. ^AlainaReview fromBruce H
Date: 06/27/2025
1 starI have been a customer for 2 years. My bill has doubled in the past year, not all at once like a "deal" expired, but monthly increases, and service has done the reverse. Technicians have been out twice and company will not repair a reported bad line, and its bad again. The technicians have been great, this is an infrastructure issueKinetic
Date: 07/02/2025
Hi Bruce, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromTaylor B
Date: 06/25/2025
1 starI’ve been a loyal customer since 2020. The internet service itself (speed, etc.) is great. However, the bill has constantly went up. I started out at around $88. I’m now up to $130. Also, I called to update my card information (we had to get new cards from our bank) and they did not update our card information into the system for auto renewal (like I told them to) and now my recent payment was decline and I have to pay an $8 late fee. I will be switching services and I would not recommend this company to anyone.Kinetic
Date: 06/27/2025
Hi Taylor, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromMelinda S
Date: 06/18/2025
1 starThey are the worst. They disconnect your service after you pay your bill then act like they don’t know why it’s off. Then take forever to turn it back on. They kept me on hold for almost two hoursKinetic
Date: 06/27/2025
Hi Melinda, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromKaren M
Date: 06/13/2025
1 starIf you have any other service provider in your area I would go with them instead of Kinetic by Windstream. My service is always out more than it is working. They never offer any type of credits for their poor service but yet always expect you to pay for their none existing serviceKinetic
Date: 06/18/2025
Hi Karen, I am happy to assist with any billing or service concerns you have. You can email me directly at [email protected].
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