Reviews

This profile includes reviews for Kinetic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kinetic has 37 locations, listed below.

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  Kinetic

  2101 Riverfront Dr Little Rock, AR 72202

  
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  Kinetic

  103 Hwy 49 N Byron, GA 31008-4006

  
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  Kinetic

  68 Cabarrus Avenue East Concord, NC 28025

  
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  Kinetic

  2000 Communications Blvd Cornelia, GA 30531-5462

  
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  Kinetic

  615 S Thornton Ave Dalton, GA 30720

  

Review Details

• Review fromDoris K

  Date: 11/04/2025

  If I could give Kinetic a zero rating I would. I have been with this company for 2 years. And every two months my WiFi goes down. It has been the most unreliable network I’ve ever had. Each technician is as incompetent as the next. I travel for work, each time I’ve requested a seasonal plan they’ve implemented a seasonal hold which disconnects my service leaving my home vulnerable since my security cameras are inoperable. Yet they continue to charge me a fee while providing no services. I have been back from work for two weeks now and they have been incapable of restoring my WiFi successfully. They were supposed to bury my line but instead they disconnected my WiFi. There seems to be a lack of understanding on their part when the customer communicates their needs. What part of a seasonal plan request or burying a line entails disconnecting services? My WiFi just went off today after supposedly being fixed a day ago. I dread calling customer service because it’s the same repeat scenario. I honestly cannot fault the techs and customer service folks. It’s managements job to hire competent staff or provide proper training. I’m done with Kinetic, switching to Starlink.
  

  Kinetic

  Date: 11/06/2025

  Hi Doris. We’re very sorry for the repeated outages, the frustration with seasonal plan setup, and the disruption caused by line-bury work—none of this reflects the reliable service and clear coordination you should expect. I would like to look into this matter further. If you decide to continue with us or need help with next steps, please email [email protected] with the subject “Google Review,” and include your full name and account information so we can locate your account, address these issues, and follow up promptly. Thank you.

• Review fromDemi P

  Date: 10/26/2025

  If I could I would leave zero stars!! This is one of the most terrible wifi services ever !! It's like every other day there is something not working. And it takes them forever to fix it! It's not the worth the money you have to pay to have this service
  

  Kinetic

  Date: 10/28/2025

  HI Demi! We’re very sorry for the recurring service interruptions and the time it has taken to resolve them—especially when it feels like issues arise every other day and the value doesn’t match what you’re paying. I've opened a request with our highest repair group to monitor your connection to determine what is causing the service drops and to see what we can do to help improve your overall connection. If you have further questions or concerns, please email [email protected] with the subject “BBB Review” and we can discuss further directly. <Maggie

• Review fromJohn J

  Date: 10/25/2025

  I signed up with Kinetic in June 2024 taking advantage of a discount offer. In June of 2024 right before the end of my 12th month of service, I contacted Kinetic to cancel my service. In July I received a bill charging the full price, even though I had cancelled my service. When I called to inquire about the new charges, the operater said that I missed a payment in April. I advised him that it was clearly impossible because I had been on auto-pay for the entire time I was with Kinetic. My March payment came out on March 3, April payment on April, 1, and May payment on May 3. Now they say I owe $100 and referred it to a collection agency. I am currently working on a complaint to the Texas Attorney General's offce to try to get it rectified.
  

  Kinetic

  Date: 10/27/2025

  HI John! Thank you for your review. I have been able to locate your account via your email address here and have found that the charges in question are from the June 2025 statement. The account was requested for disconnect on 06/30 so the charges that are owed are from before the disconnect request was made. The only additional charges from July were from a late fee that was processed due to us not receiving a payment from the June invoice. I did confirm that we did indeed receive a payment on May 30th. I certainly apologize about the confusion with that being misadvised. If you have any further questions, please reach out directly to me at [email protected] and I'd be happy to follow up with you there. Thanks! <Maggie

• Review fromShirley C

  Date: 10/24/2025

  Terrible business, Terrible service, I am disconnecting WindStream- kinetic. I have been with you a few years and since last year my bill has gone from $33 to $77 and I haven't added anything. My doorbell camera, games lag, Terrible to think I have to go back to Spectrum their horrible too. But I am disconnecting this service Very soon. Should have never trusted you
  

  Kinetic

  Date: 10/27/2025

  HI Shirley! Thank you for your review. I was able to locate your account and it appears that we've been providing a $30 credit for the last 15 months after the ACP federally funded credit expired. Your service cost have not increased however we are no longer able to provide that additional $30 credit towards your balance. If you'd like to discuss further, please email me directly at [email protected] and use BBB Review as the subject. Thank you! <Maggie

• Review fromAnthony N

  Date: 10/23/2025

  This internet provider is completely unreliable and not worth your money. At first, the service was decent — fast speeds and fair pricing. But after a year, everything went downhill: prices skyrocketed, speeds dropped drastically, and the customer service is downright unacceptable. The representatives are clueless, robotic, and completely unhelpful — just reading off scripts without resolving anything. You have to call multiple times to get even the simplest issue addressed. Absolutely terrible experience from top to bottom.
  

  Kinetic

  Date: 10/27/2025

  Hi Anthony,
  Thank you for your review. I located your account using the email provided and confirmed that we adjusted your pricing last month, resulting in a credit that left a $26.62 balance for this billing cycle. Based on that adjustment, the pricing concern appears to be resolved.
  The recent increase is due to the expiration of your new customer promotions. We include promotion expiration dates on each bill to help prevent any surprises. I also reviewed your service performance; your current speeds are approximately 918 Mbps, which is within the expected range for your 1 Gbps plan, so that appears to be in order as well.
  If you’d like to discuss anything further, please contact us at [email protected] with the subject line “BBB Review.”
  Thank you,
  Maggie

• Review fromJerod H

  Date: 10/17/2025

  Should be a zero internet stopped for almost a month still billed me then I canceled they billed me again said they would send me a check and sent me a card for 1 month but not the month I had no service worst experience ive ever had with internet said it would be resolved in 3 days then turned into a week then another week it's crazy I had cox for almost a month then they sent me a message saying my service was back on almost 2 months after it went out
  

  Kinetic

  Date: 10/20/2025

  HI Jerod, I'd be happy to look into any billing discrepancies. Please email me directly to [email protected] with your previous account number or telephone number and I'll be in touch. 

• Review fromKaren C

  Date: 10/15/2025

  They left a long cable all over my yard. That runs across my yard’s
  

  Kinetic

  Date: 10/20/2025

  HI Karen! I'd be happy to escalate this with the local team. Please send me an email to [email protected] with the subject "BBB Review", include your address, and I will be in touch! Thank you! <Maggie

• Review fromDouglas A

  Date: 10/08/2025

  If it were possible to leave NEGATIVE strs, that's what I'd do. 30 years I've been a customer ONLY because we have no other option where I live. The service is AWFUL. Constantly down. I pay for the maximum I can get (25 mbps) and usually get less than 10. Last 2 weeks has been less than 1. Yes, you read that correctly. 0.44 mbps is what I am averaging now. They can't get to me they say until Oct 10th. So I pay for a whole month but get ONE week of service. This means we also have no phone (landline). Nothing but static. Hopefully there is no emergency because we have no cell service except by WiFi which, obviously, we do not have on a regular basis through Windstream.
  Multiple complaints against them with the BBB and FCC so buyer beware.
  Prices go up, service continues to go down! If you have ANY other option, use it. Do not get this crap.

• Review fromAaron L

  Date: 10/06/2025

  I am very disappointed in windstream. Im paying more money for DSL. Then what is being charged for Fiber optics and Cable. I have spoken to many people about getting fiber to my house. "Its not available" but it is on the next road. Which could easily be split to my home. All i hear is "ill email so and so". I literally talked to one of the lead technicians and he said it would be very simple. Yet, Windstream wont help me. Eventhough I've been a loyal customer for years. Haven't missed a payment. I was told last year Fiber would be available for me by October. Well, we're here and I'm still hearing the same thing... Will be switching to another provider after this month. Im paying a 100$ for a 100MBs and its almost 2026! Do something for yours customers Windstream.
  

  Kinetic

  Date: 10/07/2025

  HI Aaron, thank you for your review. I was able to investigate further and found that unfortunately we are at the max and it appears as if your surrounding neighbors are receiving the same speeds or less. There is not fiber near enough for us to connect you to it. I was able to get a $5 discount applied to your account since you are enrolled in auto pay. This promotion does not expire unless the auto pay is removed. I've also opened a support request to our highest tech team to investigate your connection and ensure that we are running at our max which should be within the 200mb range. If you have any further questions or concerns, please feel free to reach out to me directly at [email protected]. Thanks! <Maggie

• Review fromArnold W

  Date: 10/02/2025

  I have been a Kenetic customer for 12 years. I live in a rural area and customer care will not tell me if and when I might be getting fiber optics. All they will say over and over is that it is not available at my address and when I asked to talk to a manager hoping to get an answer, I was told manager does not take calls.
  

  Kinetic

  Date: 10/03/2025

  HI Arnold! We’re sorry for the experience you’ve had, especially as a 12-year customer, and we understand how frustrating it is not to get clear information about fiber availability or to be unable to reach a manager. We’d like to review the build plans for your area, verify any upcoming network upgrades that could affect your address, and ensure your concern is escalated for a direct follow-up. Please email [email protected] with the subject "BBB Review", provide your full name & account information and I'll be in touch to help get this resolved. Thank you! <Maggie