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      Country
          Country

          Find a Location

          Arkansas Federal Credit Union has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforArkansas Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/14/1994

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Lending-
            Express Dealer Financing (Auto, Boat, Motorcycle, Recreational Vehicle)
            Direct Lending (Auto, Boat, Motorcycle, Recreational Vehicle)
            Mortgage Loans
            Member Business Lending (New)
            Accounts
            Checking Accounts (Rewards and Rewards Plus)
            Credit cards
            Savings (Share Savings and Special Savings)
            Certificates of Deposit
            Member Freedom Money Fund
            Health Savings Account (HSA)
            IRA Savings and IRA Certificates of Deposit
            Business Services Accounts (New)

            Business Details

            This is a multi-location business.

            Find a Location

            Arkansas Federal Credit Union has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/14/1994
              Years in Business:
              68
              Business Started:
              3/25/1956
              Accredited Since:
              1/14/1994
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • AFCU
              Business Management
              • Mr. Terry Vick, EVP Chief Lending Officer
              • Mrs. Renate Scott, VP/Compliance
              Contact Information

              Principal

              • Ms. Heather Beaver, Executive Assistant

              Customer Contact

              • Mr. Rodney Showmar, President/CEO
              • Ms. Heather Beaver, Executive Assistant
              • Ms. Denise Goforth, AVP Marketing
              • Mr. Eric Mangham, SVP / Chief Financial Officer
              • Mrs. Renate Scott, VP/Compliance
              • Mr. Truman Griffin, Sr. Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (501) 533-2463
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/04/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Had a secured credit card and debit that got locked so many times I got sick of it. Then they would call at times like 8:45 sunday morning to unlock. Got fed up and tried to pay off the secured debit but every time they would mess it up. I finally got aick of it and demanded it closed and email communication but calls continued. In the moddle of filing police reports in a wreck. And the calls should never be happening if they'd make their card work as well as literally everybody else
              Read More

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jessica H

              1 star

              11/29/2023

              0 stars. They steal money by processing small debits that occurred prior to big ones, to accumulate more overdraft fees. And don't let them fool you about opting out of overdraft. They required me to do that in person, which I did. Then they conveniently lost the paperwork about 4 years later, costing me hundreds. Plus, they have the lowest interest rate around for savings. They make it seem easy to get a loan, but I have had success getting loans from just about every bank but them.

              Arkansas Federal Credit Union Response

              12/05/2023

              Thank you for the opportunity to address your concerns. Arkansas Federal is processes transactions in a live environment. This means that debits (and credits) are processed as received throughout the day instead of all in a single batch in a prescribed transaction type order. A review of the last 23 months activity was performed and no insufficient or overdraft fees were found on you account. In regards to the savings dividends, these rates are lower but multiple higher yielding products are available to members. Thank you.

              Local BBB

              BBB Serving Arkansas

              BBB Reports On

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