Complaints

This profile includes complaints for Tuscaloosa Hyundai, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tuscaloosa Hyundai, Inc.

  3831 Hargrove Rd E Tuscaloosa, AL 35405-3423

  
• 

  Tuscaloosa Hyundai, Inc.

  110 15th St Tuscaloosa, AL 35401-3521

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint regarding serious unresolved issues with my lease from Tuscaloosa Hyundai on 22 Feb 2025. These include incorrect mileage reporting, duplicate loan accounts, credit reporting errors, and lack of accountability from both the dealership and Hyundai Motor Finance.**Mileage Discrepancy (Feb 2025):** The lease paperwork showed 68 miles, but the car displayed 368 miles once I got home. Finance manager in at the time offered a free tank of gas and blamed lazy sales staff for the error. I was told I couldnt return the car. After multiple follow-ups and creating a ticket with corp.(which corp told me I needed to work with the dealership to resolve), I finally received corrected lease documents. I also reported scuff marks and a door panel issue, which they said could be addressed on a future visit.**Loan Account ****************** Impact (Apr 2025):** On 21 ****** I discovered my Hyundai Motor Finance account was invalid. **************** revealed that two auto accounts were created under my name. I wasnt notified of this and couldnt be CCd on their internal email escalation. On 22 ****** ****** Karma and **** reports showed two new auto loans (added 31 March 2025) tied to the same VIN, raising serious compliance questions.**Ongoing Issues (May 2025):** After speaking with several **** and a manager, I was told one account was paid off but no one could explain why two accounts were created. I requested documentation and VIN confirmation, which was promised by email. A customer care agent finally admitted this may constitute sales fraud and escalated the case and provided a ticket number.This experience has been exhausting. I was misled about the cars condition, had unauthorized accounts opened in my name, and my credit has been negatively affected.

  

  Business Response

  Date: 05/16/2025

  Hyundai Motor Finance (HMF) has received their BBB concern, their concerns will be addressed, they will be in contact with the customer directly. 

  ********************** would like to apologize formally for any stress or dissatisfaction that has occurred in the process. It was a honest mistake on the miles that was incorrect on the initial paperwork by about 200 miles. We did the best we could to offer a solution to correct the miles that were not accurate. The process that was used to correct  the miles was provided by Hyundai Motor Finance. We acknowledged the mistake when it was pointed out, and we did work with Mrs. ******* to correct the miles. 

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23275839
  
  I am rejecting this response because:
  While I appreciate your acknowledgment of the mileage discrepancy and the correction process, I must respectfully clarify that the issues Ive experienced extend well beyond a 200-mile mistake and are still not fully resolved.
  
  To reiterate:
  - The mileage discrepancy was not just a clerical error or an honest mistake, I was informed by your own leasing manager that the sales people/people who complete intake for incoming cars 'are lazy'it misrepresented the vehicle's condition at signing
  - The delay in correction required multiple escalations initiated by me, both to the dealership and Hyundai Motor Finance, which created unnecessary stress and confusion.
  - More critically, the creation of duplicate auto loan accounts,  without notification or my consent, has resulted in negative credit impacts and unresolved questions about data handling and potential sales fraud.
  
  I acknowledge that the dealership took steps to correct the mileage error after repeated follow-ups and my insisting that documentation be update to reflection the correct condition of the vehicle. However, the more severe concern remains the unauthorized duplication of financial accounts tied to my name and the lack of clear documentation explaining why this occurred.
  
  At this point, I am requesting the following in writing:
  
  1. A detailed explanation for the creation of two auto loan accounts tied to the same VIN and my name.
  2. Written confirmation of which account is active and which was closed or corrected. With correct payment(s) deducted from the correct auto loan. I have made 3 payments (Feb, ****** ****** including the one at the signing of the lease. I am due to make another payment on the 22 May. 
  3. Immediate steps to remove any erroneous account or credit entries from all credit bureaus.
  4. A full investigation into how these mistakes were allowed to occurand assurances that internal practices will be reviewed.
  
  I would prefer to resolve this matter directly, but I am prepared to escalate this further through formal regulatory channels if a comprehensive resolution is not provided promptly.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/20/2025

  I have spoken with Mrs. ******* this morning and explained to her that questions 1, 2, 3 & 4 will need to eb answered by the **************** I have forwarded these questions to Hyundai Motor Finance, the finance company, and I am awaiting a response from them. 

  I also apologized again about the mileage discrepancy and did my best to explain to Mrs. ******* how I perceive that the mistake occurred. 

  I will follow up with Mrs. ******* once we receive new information from Hyundai Motor Finance. 

  Customer Answer

  Date: 05/24/2025

   
  Better Business Bureau:
  
  Yes, I spoke with the manager at Tuscaloosa Hyundai, who provided several possible explanations for how the mileage could have been recorded incorrectly. She mentioned that she would reach out to the contact the dealership has within the finance department and that someone from finance would follow up with me. 

  I look forward to hearing from the finance department representative and working toward a resolution,

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought in my Hyundai Sonata with lawsuit warranty. Manager admits that Hyundai should replace the engine but refuses to. They are billing me for installing parts. The engine does not run. It is known by the dealership that Hyundai corporate is s******* me but the manager doesnt have the power to force headquarters to replace the engine as per the lawsuit requirements. I lose the car out of the deal too unless I am willing to pay thousands to regain my broken car. So disgusted by Hyundais corruption.

  

  Business Response

  Date: 09/12/2024

  In order for Tuscaloosa Hyundai to submit an engine prior approval request we have to have a current registration from the customer. We have contacted the customer for this document and the pne we received is not legible. We have to have this document in a legible format to submit to Hyundai Motor America with the prior approval on behalf of the customer. We have not heard back from the customer, but we need a legible copy of registration to submit.

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Hyundai Oct 6th after my accident. My car has been paid off since June and I never received a title since paying off my Hyundai Elantra. My progressive rep. And I have both reached out to them about this issue. 1st Time they said it had been sent in Aug. and that I would need to make a request for progressive to receive this info. So we went through the steps and was told 5-10 business after those days ended we reached out again and was told that it wasn’t sent because my address wasn’t correct. The new person we spoke with gave us the run around he said it was sent then said it hadn’t been sent left us on a 5 min hold and ask for my address again which I gave them once again . They told us that it would be another 5-7 business days, once again those days had past and we reached out again and was told the same thing that it had been sent and yet I still haven’t received anything. I keep receiving the emails saying my request has been processed and that my title is on the way but when ever I check my mailbox no title is found . This has gone on for months and I’ve been without a vehicle since Oct! And yet my title should have come 12/13 and here it is 12/19 and o still haven’t heard from Hyundai or received my title. This has gone on long enough. And I was told that your company could help resolve my issue.

  

  Business Response

  Date: 12/20/2022

  I have spoken to this customer. The problem is with ******* ***** *******, not Tuscaloosa Hyundai. I have reached out to ******* ***** ******* to see if they have received request from the customer and I am waiting to hear back.