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Business Profile

Real Estate Investing

Rapid Fire Home Buyers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For about 2 years I have been getting unsolicited mailings from this company with a ********, ******* address requesting to buy property. I've put "Returned To Sender" on them and sometimes have placed the ad in my own envelope emphatically telling them to stop sending these mailings and remove this address from their mailing list. I'm receiving at least 2 a month. I've spoken with an attorney who told me this is harassment. Before I start spending money on legal proceedings it was suggested I start with the BBB and FTC. So I'm appealing to you to get this business to leave me alone. If I had property to sell I would not do business with them. They won't even comply to stop cluttering up my mailbox. This is the same as getting spam email and nuisance phone calls. The man named ****** on the back of the card looks like ************************* the owner.

    Business Response

    Date: 06/14/2023

    ********************, 
    Rapid Fire Home Buyers in ********, ******* has been in business since May 25, 2022.
    We are disheartened to hear that you are not happy about receiving our mail. Like many small & local businesses, we rely on proactive marketing to reach our customers. We recognize that some individuals may wish to not receive our marketing, and we have a simple opt-out solution to promptly remove them from our outreach. I will have your address removed from our mailing list.

    Thank you for reaching out.

    Customer Answer

    Date: 07/26/2023

     
    Complaint: 20183268

    I am rejecting this response because:

    My initial complaint was 6/14/23 which the BBB attempted to reach a satisfactory resolution. Well, it didn't totally work. They are up to their old tricks again. The frequency has diminished but I got another ad on 7/24/23. This is 2023 and a few keystrokes could stop these ads. I'm not surprised that they lied. Although, they do not respect you and me, I do know that there is something or someone they will respect. Time takes care of all things. So, I just wanted to thank you for your efforts. There are some people that you cannot reason with.

     



    Sincerely,

    ***************************

    Business Response

    Date: 07/26/2023

    Dear **********************, 

    We sincerely apologize for any inconvenience caused by the receipt of our postcard. We understand you are frustrated, and we want to assure you that we take your concerns seriously.

    After your initial complaint on 6/14/23, we took immediate action and submitted your address to be removed from our mailing list through our marketing vendor. While it may take up to 60 days for your information to be removed and the mailings to completely cease due to pre-generated materials, we acknowledge that receiving another mailing on 7/24/23 has caused you concern.

    Rest assured, we value all feedback from our customers, and we are committed to resolving this matter promptly.

    Upon receiving your follow-up response, we have taken additional steps to ensure your address will be removed from our mailing list.

    Please accept our sincere apologies for any distress caused by receiving our postcards. We genuinely want to provide a positive experience for all individuals who come into contact with our business.

    Thank you for bringing this matter to our attention and for your patience throughout this process. We genuinely appreciate your feedback.

Rapid Fire Home Buyers is BBB Accredited.

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