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Business Profile

Lawyers

Parnell & Parnell

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Parnell & Parnell's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parnell & Parnell has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction : 8/10/2024 Amount of money paid: $1000.00 I was advised by the ***** that I was to contact Parnell and Parnell whom is a debt collection firm . I have been working with them regarding the release of my drivers license. I had been speaking with a representative by the name of ***. She and I came to an agreement regarding the process and the payment plan. I agreed and allowed Parnell and Parnell to charge my card for the $1000.00 for the deposit with weekly payments of $94.00. I was advised the process could take up to 10 business days and I will receive correspondence regarding the deposit and the payment agreement. I have yet to receive any correspondence. Since the original conversation I have called multiple times to only be transferred. I was advised by *** that the company was not aware of what state the paperwork needed to be sent. When in reality they are aware of the details. When asked when did they send to ***** she could not give a date. I am not getting any response or updates regarding my case. This has caused a lot of stress as I need my license. i was advised by *** this would be resolved and I would have my license within 10 business days. I called Georgia and SC DMV and neither has received any paperwork from this company and Joy is not taking my calls. Please note as a third-party debt collection agency, you are required by law to send me the original contract agreement and any agreements that all parties involved agreed too.

    • Initial Complaint

      Date:11/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not owe The Parnell Law any money...I have no contract with them and they can not validate debt with wet signature or contract with them with wet signature.

    • Initial Complaint

      Date:05/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Parnell & Parnell, **** for a debt that they are alleging is mine. I have no knowledge of this debt and requesting the following information from Parnell & Parnell, P.A.. As a third-party debt collection agency, you are required by law to send me the original contract agreement proving that this debt is in fact mine. I am also requesting that you send your chain of title and errors and omissions policy number proving that this debt is mine. As a consumer, I know my rights and that it is against the ***** to collect on a debt that you cannot prove. Because of this, Parnell & Parnell P.A. has willfully and negligently used my non-public personal information without my consent and is therefore deemed as fraud. I am demanding that you prove the documents that have been requested or delete and dispute the following debt. I am giving you 30 days to do this per the law.

    Parnell & Parnell is NOT a BBB Accredited Business.

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