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Business Profile

Internet Services

Google, LLC

This business is NOT BBB Accredited.

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About

Important information

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    DOJ vs Google LLC

    The Justice Department issued the following statements from Attorney General Merrick B. Garland and Assistant Attorney General Jonathan Kanter of the Justice Department’s Antitrust Division, regarding the U.S. District Court for the District of Columbia’s decision in United States v. Google:


    “This victory against Google is an historic win for the American people,” said Attorney General Garland. “No company — no matter how large or influential — is above the law. The Justice Department will continue to vigorously enforce our antitrust laws.”


    “This landmark decision holds Google accountable. It paves the path for innovation for generations to come and protects access to information for all Americans,” said Assistant Attorney General Kanter. “This victory is a reflection on the tireless efforts of the dedicated public servants at the Antitrust Division and our state law enforcement partners whose work made today’s decision possible.”

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Department of Justice vs Google, LLC
    Today, the Justice Department’s Antitrust Division won significant remedies in its monopolization case against Google in online search. In United States et al. v. Google, the U.S. District Court for the District of Columbia prohibited Google from entering or maintaining exclusive contracts relating to the distribution of Google Search, Chrome, Google Assistant, and the Gemini app; ordered Google to make certain search index and user-interaction data available to rivals and potential rivals; and ordered Google to offer search and search text ads syndication services to enable rivals and potential rivals to compete.



    The court’s ruling today recognizes the need for remedies that will pry open the market for general search services, which has been frozen in place for over a decade. The ruling also recognizes the need to prevent Google from using the same anticompetitive tactics for its GenAI products as it used to monopolize the search market, and the remedies will reach GenAI technologies and companies.



    “This decision marks an important step forward in the Department of Justice’s ongoing fight to protect American consumers. Under President Trump’s leadership, we will continue our legal efforts to hold companies accountable for monopolistic practices,” said Attorney General Pamela Bondi.  



    “The first Trump administration sued Google to restore competition for millions of Americans subjected to Google’s monopoly abuses. Today, the second Trump administration has won a remedy to do just that,” said Assistant Attorney General Abigail Slater of the Justice Department’s Antitrust Division. “We will continue to review the opinion to consider the Department’s options and next steps regarding seeking additional relief. I am immensely proud of the dedicated public servants of the Antitrust Division and their tireless work on this case alongside our state partners.”



    Filed in President Trump’s first term, the Justice Department’s case against the Google search monopoly has unified the country. The Department’s original filing in October 2020 was joined by eleven State Attorneys General. Additional states filed a related action as the case progressed, and ultimately, the United States was joined in pursuing the remedies ordered today by 49 states, two territories, and the District of Columbia.



    Under the remedies ordered today, Google will be barred from entering or maintaining exclusive contracts relating to the distribution of Google Search, Chrome, Google Assistant, and the Gemini app. Google cannot enter or maintain agreements that (1) condition the licensing of any Google application on the distribution, preloading, or placement of Google Search, Chrome, Google Assistant, or the Gemini app anywhere on a device; (2) condition the receipt of revenue share payments for the placement of one Google application on the placement of another Google application; or (3) condition the receipt of revenue share payments on maintaining Google Search, Chrome, Google Assistant, or the Gemini app on any device, browser, or search access point for more than one year; or (4) prohibit any partner from simultaneously distributing any other GSE, browser, or GenAI product.



    In addition, Google will have to make certain search index and user-interaction data available to certain competitors. Google will also be required to offer certain competitors search and search text ads syndication services, which will open up the market by enabling rivals and potential rivals to deliver high-quality search results and ads and compete with Google as they develop their own capacity.



    For years, Google accounted for approximately 90 percent of all search queries in the United States, and Google used anticompetitive tactics to maintain and extend its monopolies in search and search advertising. Google entered into a series of exclusionary agreements that collectively locked up the primary avenues through which users access online search, requiring that Google be the preset default general search engine on billions of mobile devices and computers and, in many cases, prohibiting preinstallation of a competitor. Using its monopoly profits, Google bought preferential treatment for its search engine and created a self-reinforcing cycle of monopolization — shutting out potential competitors, reducing innovation, and taking choice away from American consumers.



    The Department of Justice and the states proved that Google broke the law over the course of a bench trial that started in September 2023 and lasted nine weeks. In August 2024, the U.S. District Court for the District of Columbia released a 277-page opinion, concluding that “Google is a monopolist, and it has acted as one to maintain its monopoly” in violation of Section 2 of the Sherman Act. Today’s decision follows a 15-day remedies trial in May 2025.

About This Business

Years in Business: 27

Business Details

BBB File Opened:
8/19/2002
Business Started:
9/4/1998
Type of Entity:
Corporation
Alternate Names:
Picnik
Admob
Like.com
Slide
YouTube
You Tube
PostRank
SageTV
Punchd
Fridge (frid.ge)
PittPatt
The Dealmap
Daily Deal
Apture
Katango
Google Checkout
Google Wallet
Google Payment Corp
Cleversense
Google
Google Earth
DoubleClick
Blogspot
SayNow
Say Now
NIK Software
Project FI
Screenwise Trend Panel
Nest Labs, Inc.
Waze
Google Fiber
Alphabet Inc
Google LLC
Business Management:
BBB Core Team
Mr. Sundar Pichai, CEO

Additional Contact Information

Principal Contacts
BBB Core Team
Customer Contacts
BBB Core Team
Mr. Sundar Pichai, CEO
Ruth Porat, CFO
Fax numbers
Primary Fax: (650) 618-1499
Additional Phone Numbers
Other Phone: (650) 623-4000
Other Phone: (650) 490-4916
Other Phone: (855) 469-6378
Other Phone: (650) 561-4089
Additional Websites
nest.com

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Business Categories
Internet Services

Latest Reviews

  • Susan C

    "I have been having issues with my videos transfered from my pixel 7 pro to a USB. I can transfer them but any video with pxl in front will not open on my computer." ... Read full review

  • Edward S

    "I love all of google products." ... Read full review

  • David B

    "Google installed equipment 10 days ago and has been unable to activate my internet account. I have spoken to multiple customer service representatives and they are evasive and cannot provide accurate information as to the hold up in service activation." ... Read full review

View all Reviews

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