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          Lithia Hyundai of Anchorage has 1 locations, listed below.

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            Business ProfileforLithia Hyundai of Anchorage

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            11 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Lithia Hyundai of Anchorage sells New and Used Cars and Maintenance 

            Business Details

            BBB File Opened:
            6/24/2003
            Years in Business:
            23
            Business Started:
            9/19/2000
            Business Started Locally:
            9/19/2000
            Business Incorporated:
            9/19/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Bryan DeBoer, President
            • Mr. Christopher Schmidt, General Manager
            Contact Information

            Customer Contact

            • Mr. Christopher Schmidt, General Manager

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/15/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought a 2017 Hyundai Santa fae sport a few years ago from lithia Hyundai of Anchorage. I bought the extended warranty and a package for oil changes. For the last few years, I have found it very difficult to get my oil changed. The dealership never calls back and when I have made appointments, I drive the 4 hours and get to the shop, and they tell me I don't have an appointment. Even thought I had texts and emails from the dealership confirming my appointment. They are rude and very unprofessional. Back in September-October of 2022 I took my car in for an oil change and of course they said I didn't have an appointment scheduled and I showed them my emails and texts. They acted like it was a nice thing they did and got me in and I waited 4 hours. The next morning I noticed that there was oil all over the garage and driveway. The oil cap wasn't even screwed on just laying on-top. I had a friend check the oil and it was empty and he filled it back up for me. I called ************** to the dealership about the issues,and they never called me back once. We have also been having issues with a knocking in the car engine and other issues. The dealership refuses to fix the issues and still will not call back when we leave messages. The last straw was back on December 9th, 2023. Had a scheduled appointment for an oil change. Showed up and was told We didn't have an appointment and I showed the girl the emails and texted, so she got us in. We also told her about all the issues we had being having with the dealership. Not calling us and not fixing our car. Told her about the oil change thing and she stated that they had fired a staff because of multiple issues with oil changes and not putting the cap back on and other things. She also said the manger had quite due to issues with management. on the driving home on the 10th, During a blizzard the car started smelling like it was burning. The oil cap wasn't on, and oil was all over the engine.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matt J

            07/26/2023

            My engine died and had to be towed into Lithia Hyundai. After several unanswered phone calls and unreplied texts, I finally reached someone and was told that it would be four weeks until they could look at it. Apparently, tow-ins are put on a separate list so they can work on cars with appointments with the tow-ins being added whenever they have availability.Six weeks have passed and I'm being told that it can be another several weeks until my car gets looked at. The only reason I haven't towed my car to one of the many other mechanics with sooner availability is because they warn me that there's a slim chance that my car is covered under a specific recall that only they can fix. So I can go through the trouble of towing my car somewhere else and risk having to tow it back to Lithia Hyundai and starting this months-long **************** again.It's pretty messed up that tow-ins are continually deprioritized in favor of people who made appointments. Not to mention that the number they give you to text isn't even a working number.

            Local BBB

            BBB Great West + Pacific

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