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          JES Restaurant Equipment Inc has 1 locations, listed below.

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            Business ProfileforJES Restaurant Equipment Inc

            Restaurant Equipment
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            23 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/6/2012

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            JES Restaurant Equipment, Inc. sells commercial restaurant equipment and small wares on the website and in the showroom.  They also have a residential kitchen emporium to sell large home appliances and gadgets.

            Products & Services

            Commerical Restaurant Equipment and smallwares, Ice Machines , Commercial refrigeration, Commercial Furniture, Food Warming Equipment , Commercial Ovens , Commercial Ranges , Chairs, Booths, Table tops, Waitress Stations, Restaurant Equipment , Ladles , Tongs

            Business Details

            BBB File Opened:
            5/17/2006
            Years in Business:
            16
            Business Started:
            9/1/2007
            Business Incorporated:
            5/11/2007
            Accredited Since:
            11/6/2012
            Type of Entity:
            Corporation
            Business Management
            • Ms. Natasha Smith, Director of Operations
            Contact Information

            Customer Contact

            • Ms. Natasha Smith, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (864) 323-0176
              Primary Fax

            Email Addresses

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/07/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I placed an order with this company on August 22, 2022, and still have not received two items from my order. I have written letters and called and got no response on paper or email. ******* ***** * ***** *** ***** * - Mixing Bowl, 3 qt., 9-1/4" dia., standard, stainless steel $2.34. ******** ****** **** - Strainer, 6-3/4" bowl, 6"L handle, single fine mesh, wood handle $3.41. Even though the missing items only add up to $5.75 it is the principal of the matter. A company should not drop the ball then update their own computers with false information and send a confirmation email that if I click on the link, I would agree that my order was fulfilled. Now that really upset me and that is why I am reporting this small matter to the BBB. A refund of $5.75 should be sent to me.
            Read More

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Olivia D

            1 star

            05/02/2023

            I see why they have horrible reviews. Their ENTIRE customer service is horrible. Doesn't matter what dept it is they SUCK! Should have checked reviews before I placed an order. Just trying to cancel order and get a refund is ridiculous. Will NEVER, EVER order from this dead beat company again.

            JES Restaurant Equipment Inc Response

            05/03/2023

            Customer placed order on 4/24. Products are in stock and were being transferred from another warehouse to ship together from our South Carolina location. Customer called on 4/28 and indicated that they wanted the items and did not want to cancel since items were in stock. Customer then called again on 5/2 to cancel the order and requested a refund. Refund was issued today 5/3.

            Customer Response

            05/03/2023

            Actually that's not true. I called on 4/28 to cancel the order, which I did. However, the customer service representative I spoke with called my phone back twice to inform the order was in the process of being shipped and asked if I still wanted it. I agreed to move forward because of that. I waited a few days, checked the status and nothing has changed. I have a business and needed the order to get my products out. But due to this company's FALSE claims of shipping my order out I had to go elsewhere to purchase. Maybe if u train your employees in customer service skills and Best Business Practices you will get favorable reviews!

            Local BBB

            BBB of Upstate South Carolina

            BBB Reports On

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