Business ProfileforClinton Newberry Natural Gas Authority
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1643 Springdale Dr, Clinton, SC 29325
- BBB File Opened:
- 8/5/2009
- Business Management
- Mr. Stan Bryson, General Manager
- Ms. Stephanie McCarthy, Finance Director
- Mr. Jimmy Capps, General Manager
- Mr. Bob Simpson, Manager
- Contact Information
Principal
- Mr. Stan Bryson, General Manager
Customer Contact
- Mr. Jimmy Capps, General Manager
- Additional Contact Information
Fax Numbers
- (864) 833-6598Primary Fax
Phone Numbers
- (864) 833-6598Other Phone
Email Addresses
- Primary
- (864) 833-6598
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/28/2021
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
See letter I send to CNNGA.
****** ** *****
** ***** ***** Court
**********, SC 29127
803-********
June 25, 2021
Mr. Stan B*****, Executive Director
Clinton-Newberry Natural Gas Authority
P. O. Box ***
Clinton, SC 29325-0511
Account # ***********
Meter #*******
Dear Mr. B*****,
My bill on the above referenced account dated May 25, 2021, had a due date of June 9, 2021. My payment of said bill was deducted from my bank account on June 9, 2021. On June 21st, I got a late payment notice, and the disconnect date was June 21st. My gas was not disconnected. Today, I got my June 22nd bill with a late fee.
Will you please explain to me how my bill is late when you deducted the amount due ON THE DUE DATE?
This is not my first compliant about the business practices of CNNGA. A few years ago, I thought I smelled gas leaking from the gas logs in the fireplace. CNNGA sent a “technician” out to investigate. At no time was I quoted a fee for this service. This “technician” informed me there was nothing wrong with the logs except “they are not put together correctly.” However, he could not advise me of their correct placement even though he was certain they were wrong. My next bill included a $50.00 charge for this useless information. I complained about it several times before I finally paid it. At one point, the customer service person in the Newberry office refused to talk with me because I “made her cry”. REALLY?? What is she doing in customer relations if she cannot handle angry customers whom your company has tricked into paying a 50-dollar fee for useless information?
During the covid pandemic, I mailed a payment to CNNGA on the day the bill arrived, about 12 days before the due date. The Newberry office swore it didn’t get there in time. Another time during the pandemic, I didn’t get the bill until the day before it was due. I was still responsible for getting it you in time. Why do you think CNNGA deserves to be paid on time when the bill is late in arriving to the customer, but no such courtesy is available for your customers?
In fact, why haven’t you advanced to the 21st century with all the other utilities I deal with in Newberry? When I pay my bill through my bank, yours is the only bill that isn’t electronically paid. This is not just inconvenient, it’s an imprudent business practice. And don’t ask me to pay through your website; I will never pay a fee just to be able to pay your bill.
Five years ago, I went to Maui for my niece’s wedding. I mailed 15 bill payments at the same time before I left. CNNGA was the ONLY bill that “got lost”. The day I got home, CNNGA people were in my yard telling me they were going to disconnect my gas. The lady at CNNGA in Newberry told me I had 30 minutes to get up there and pay my bill. I did it.
Then, I contacted a friend who was then working in the Newberry Post Office. This friend told me that my bill and check was certainly delivered on time, to CNNGA, just like all the others I mailed, but that, sometimes, checks delivered to CNNGA tend to disappear. Apparently, they are lost after they are delivered to the office and people are then charged late fees. Another disgusting (and I believe an illegal) business practice. Funny, that check never turned up. It was confirmed that it made it to the Newberry Post Office and was confirmed that it was sent out on the route. I really believe that your accounting department lost it and won’t admit it. I know other CNNGA customers with this same story.
The Newberry Observer recently reported an article about CNNGA that I saved. This story discussed various spending patterns of CNNGA over the last few years. It made me think that you need my late fees, along with everybody else’s, to be able to afford $337,000 spent on board retreats, dinners, parties, and Christmas gifts. Also mentioned was $57,000 spent at the Sanctuary on ****** Island in 2016 and $47,000 in **** ***** Park Inn. CNNGA certainly spends our money in a flagrant and undisciplined manner! Not to mention that the Board members are allowed to get huge discounts on their purchases of gas logs, grills, appliances, and heaters. Still, I don’t think I want to contribute to these frivolous and outrageous expenses. For this reason, I am going to send copies of this letter to the Chairman and Vice Chairmen of your Board of Directors. I think they need to know the shameful way you treat your customers.
I wish I had stayed with propane gas. It is cleaner and the people who sell the fireplace logs actually know how they are supposed to be situated. While it costs a little more, they were certainly more interested in having satisfied customers than your company is.
I would appreciate an answer to my original question which began this letter: How can my payment be late when CNNGA deducted said payment from my bank account ON THE DUE DATE?
Sincerely,
****** *****
XC: Mr. Bob M*****, Chairman, Board of Directors, CNNGA
Mr. Foster S***, Vice Chairman, Board of Directors CNNGA
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.