Business ProfileforGreenville Federal Credit Union

On 11/19/23, I booked a vacay rental through *********** and paid the full amount of $1,758.72 I received an email from *********** on 11/28/23 stating that the booking was canceled because the host wasn't able to accommodate me for the dates on which I requested. I contacted them the same day, and they told me that I needed to dispute the payment through my bank. I contacted GFCU on 12/8/23 and made them aware that I needed to dispute the transaction so I made a fraud claim which was then made as a dispute. GFCU said I needed to provide documentation of the purchase and proof that the reservation was canceled by ***********. I submitted docs and received an email from cardholder service stating they had received my documents and would contact me in the next 2 days. I waited 2 days and didn't receive an update on the dispute case. I then went to the local Greenville federal office, which is 45 minutes away from my home. I spoke to a member specialist named Cindy B******* Cindy told me that they needed more documentation for this case. I sent the documents directly to Cindy before I left the office so it could be escalated. I never heard anything back, so on 12/14/23 I went back to the local office and was advised that I needed to send the documents again. I sent Cindy more documents showing proof of purchase, and the proof *********** canceled the reservation, and I never received what I paid for. I received email stating that they had received those docs again and would contact me in 2 days. I still never heard anything back that time either. 12/27/23 I took another 45-minute trip to the office and sent all of the information again and received the same email stating they received the documents...AGAIN. I was then told that day that the branch wasn't able to refund me the money. When I questioned why I couldn't dispute the transaction, I was not given a definite reason why it couldn't be done. I am requesting a refund for services paid for that was never received.