Business ProfileforFamily Auto of Greenville, LLC

I have been financing a vehicle from Family Auto of Greenville since June 1, 2023. On Dec 28, 2023 the engine blew up in Lexington, NC when I was trying to go to a funeral in Washington, DC. Family Auto had it towed the next day to the repair shop and I was informed that I would be responsible for the towing fee. I had to Uber and pay people to take me back and forth to work the entire time it was in the shop. Once the engine was replaced according to my warranty I had to pay $100 deductible to get it back. On March 4, 2024 the engine blew again. Family Auto of Greenville had it towed and until this day March 13,2024 it's still in the repair shop. I am paying Uber to take me to and from work. This is my only means of transportation. I've called the representative of Family Auto of Greenville (Ms Ashley) who's responsible for my account. I'm been told each time I called she's not there. She made it clear that I should speak with her in regards of my account. I reached out to the repair shop via text. I called Family Auto of Greenville and asked for the General Manager, Mr Bishop transferred me to a females voicemail. I didn't leave a message because I knew Mr Anthony is the General Manager. I finally was transferred to his voicemail after I was told he didn't have one. I cannot afford to continue to catch Uber. My payments are on time. I deserve a reliable vehicle. This has been a horrible experience with this vehicle. Can you please help me? I still have a copy of the text conversation from the repair shop.