Business ProfileforDeal Depot Inc.

I bought a car from them that I had to replace a motor water pump and radiator within the first month of purchase, then during them fixing my car they recked my car. They said they would fix what they wrecked but when my insurance lapsed they are now telling me that they will not fix it. Tim is very rude and hangs up on me whenever I ask questions about the car. Out of 3 months that I have had the car, I have only been able to drive it for about 1 month! They are scammers and very unprofessional! Tim needs some training on conflict-resolution if he wants to play the role as a manager.

Ms. *******…. mechanical issues never come at a good time and are frustrating, we understand that. Unfortunately, when selling used cars sometimes it takes putting substantial mileage on a vehicle before a mechanical issue reveals itself. We have a multi-layered quality control process in place to minimize this, in addition to the fact that we often, as in your case, go above and beyond to help our customers if they run into a mechanical issue immediately after the sale, which is rare. In your case, we serviced your transmission, changed the oil again, cleaned your throttle body, and replaced your TCM all at NO cost to you in good faith to address the issues you brought to our attention immediately after the sale. You contacted us again after putting over 2,500 miles on the vehicle, and we honored your 50/50 limited powertrain warranty and replaced your engine. In another show of good faith, you did not have your full 50%, so we then allowed you to put a down payment on your 50% of the warranty and set up arrangements with you to pay it in weekly installments. After receiving your vehicle back, we received notification that your insurance was cancelled. After notifying you, you advised us day after day that you were clearing it up, however you never sent proof of insurance as requested. No lender will allow a vehicle to remain on the road without insurance. Unfortunately, because of your failure to provide proof of proper coverage or park the vehicle here, we had no choice other than to secure the vehicle. In regards to the damage to the vehicle, that you allege we caused, after looking at your vehicle, it is clear to our mechanics and to our Service Manager that this was not caused by us. It is never our desire for a relationship to end contentiously with our customers. I think the efforts highlighted above demonstrate our commitment to professionalism and our willingness to go above and beyond for our customers. All we ask is that our customers work with us in a reasonable fashion, and we can overcome 100% of obstacles we face as we have done successfully for the 22 years we have been in business.

So to reply back, I did not put 2500 miles on my car , deal depot had to keep driving it for 1 week to see what was wrong with it after I had given them a paper from a mechanic stating it was the transmission computer and that was 2 WEEKS after purchase!! And then I have emails and recording proof that the service manager (Clint) and Crystal telling me they are going to fix the bumper that their mechanics broke! So another lie!! And then when trying to explain that to Tim was ridiculous because he is so rude and hung up on me 3 TIMES!! WAIT that is really how you allow your business to be ran???? That is the ONLY reason I VOLUNTARILY gave the car back. If you would actually listen to your customers, I am one of many that he is completely unprofessional with and I believe if he would get more education on how to handle situations and LISTEN to customers you would not have such a bad reputation within the community! Everyone says heck no do not go their because of TIM!