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Find a Location

Comfort Windows has 1 locations, listed below.

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    Business ProfileforComfort Windows

    Window Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.8/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/4/1985

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Manufactures, Sells, Installs, and Services Windows

    Sells, Installs & Services Doors, Siding, Sunrooms, Patios/Enclosures, Retractable Awnings, Decks and Insulation

    Business Details

    Location of This Business
    1380 Scottsville Rd, Rochester, NY 14624-5128
    BBB File Opened:
    3/20/2003
    Years in Business:
    46
    Business Started:
    1/1/1978
    Accredited Since:
    9/4/1985
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Comfort Window Company, Inc.
    Business Management
    • Mr. William Putzer, Owner
    • Mr. Mark Toor, Production Manager
    • Ms. Georgeann Anderson, Office Manager
    • Mr. Adam Whitbeck, Sales Manager
    • Ms. Jackie Pidkaminy, Accountant
    • Mr. Will Daubney, Service Manager
    Contact Information

    Customer Contact

    • Mr. Will Daubney, Service Manager
    Additional Contact Information

    Fax Numbers

    • (585) 235-1526
      Primary Fax

    Phone Numbers

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired Comfort Windows to install a sliding glass door from a exisiting window, creating an extra exit onto my new back yard patio. On quote I agreed to replacement of window to sliding glass along with install of a outside light and outlet and steps with rail. This would be a 2 day project. Wednesday, December 27th my project began and appeared to be going well. Thursday, December 28th at approximately 4pm I was greeted by one of the workers that came in said they were all done, we did not do a walk around or review of the finished project in and out. I was simply rold their boss advised they collect the check from me, he furthered then stated that the wall repair needed to dry and perhaps need a another coat of whatever and then sanded, which he may return to do but I coudl also get someone else to complete. Also that they install the lights but unable to complete the installation to my circuit box in the basement. I would need to get someone to connect it as they completed everything else. I replied with see you all tomorrow. Friday, Decemebr 28th to no avail, there was no one that showed up to complete and I then hired an electrician who then came over and completed the setup of the light, which he advised was installed backwards and perhaps they had previous problems and just gave up. I had a friend who also does construction work advise that the outside frame of the window was not fully caulked. The bottom only was done. I voiced this concern to the salesman Don M***** with pictures and message via text and he responded on Tuesday January 2nd with he would speak with project manager about completed repairs. I then received a follow up call from one of the installer asking to come and retrieve something they believe they left and to finish the electrical. I did not get a visit that day nor the next, I then received a text from a Patty stating they need access to inside of home to retrieve a ladder and finish, no word was ever shared about compensating me back.
    Read More

    Customer Reviews

    25 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kathy B

    5 stars

    02/27/2024

    The men were very professional and completed in a timely manner.

    Local BBB

    BBB of Upstate New York

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