This Business Is Not BBB Accredited



(585) 756-1000


38 years in business
71 Mt. Hope Avenue
Rochester, NY 14620
Fax Numbers
  • (585) 756-1735
Additional Phone Numbers
  • (716) 558-8881
  • (585) 756-5000
Additional Email Addresses
BBB File Opened: 07/01/1984
Business Started: 01/01/1979
Business Started Locally: 01/01/1979
Business Management
  • Mr. Terrence Rafferty, Area VP of Operations WNY
  • Mrs. Joanne Hamilton, Administrative Assistant
Business Category
  • Television - Cable, CATV & Satellite
  • Cable TV, Internet & Telephone Installation Service
  • Internet Access Provider
  • Electronic Mail Service
  • Telephone Communications

Alternate Business Names
  • Time Warner Cable
  • Time Warner Communications
  • Charter spectrum


Government Action

A.G. Outlines Impact Of Spectrum-Time Warner Cable's Alleged Fraud In Western NY, Issues Consumer Alert To Assist New Yorkers In Choosing The Best Internet Service
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government’s allegations, which have not yet been proven.

On February 1, 2017 the New York State Attorney General ... Read More


This company offers cable television, telephone, internet service and high speed data.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
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BBB reports when mail sent to the business was returned by the Postal Service.