Frontier Communications Corp.
82 years in business
HeadquartersPO Box 20550
Rochester, NY 14602-0550
- (585) 546-3723
- (585) 263-7734
- (716) 731-5099
- (518) 775-4857
Additional Phone Numbers
- (585) 777-1040
- (800) 921-8105
- (585) 777-1200
- (800) 529-5903
- (518) 773-6124
- (800) 836-1811
- (800) 605-3290
- (585) 777-1234
- (800) 426-6401
- (585) 214-6716
- (800) 921-8102
- (518) 773-6045
- (800) 246-6404
- (716) 731-9966
- (203) 329-8800
- (800) 921-8101
Find a Location
- Ms. Donna Loffert, Vice President of Customer Service
- Telephone Communications
- Telephone Service - Long Distance
- Frontier Communications has recently taken over Verizon consumers in the states of California, Florida and Texas. BBB has seen an increase in consumer complaints against Frontier Communications. We have reached out to them regarding our concerns rela...
Frontier Communications has recently taken over Verizon consumers in the states of California, Florida and Texas. BBB has seen an increase in consumer complaints against Frontier Communications. We have reached out to them regarding our concerns related to the high volume and pattern of complaints from previous Verizon consumers regarding internet, fios and telephone services. If you fall into this group of consumers and are filing a BBB complaint you may also wish to report your concerns to the following state agency in your area:
California consumers can also file a complaint with the California Attorney General, 916-322-3360, www.ag.ca.gov.
Florida Consumers can also file a complaint with the Florida Attorney General, 850-414-3300,http://www.myfloridalegal.com
Texas Consumers can also file a complaint with the Texas Attorney General, 512-463-2100,https://texasattorneygeneral.gov/cpd/file-a-consumer-complaint or with The Public Utility Commission, 512-936-7000,http://puc.texas.gov/
Alternate Business Names
- Citizens Communications
- Frontier Communications, a Citizens Communication Company
- Citizen's Utilities
- Citizen's Telecom
- Frontier Communications
- Frontier Telephone of Rochester,a Citizens Co
Government ActionAttorney General Morrisey Reaches $160M Settlement with Frontier Communications
CHARLESTON — West Virginia Attorney General Patrick Morrisey announced today an estimated $160 million settlement with Frontier Communications to resolve complaints involving Internet speeds provided to consumers.
The multi-faceted settlement requires Frontier to invest at least $150 million in capital expenditures to increase Internet speeds across West Virginia and ... Read More
Pattern of Complaint
We find a high volume and pattern of complaints exists concerning prior Verizon consumers who have not had a smooth transition to Frontier Communication since Frontier Communications took over various Verizon customers on April 1, 2016. Consumers have reported that services did not transition properly: many do not have services or are having spotty service with outages; many internet issues, from slow speeds to complete outages, consumers advise ... Read More
This company offers telecommunications including local telephone service.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.