This Business Is Not BBB Accredited

Frontier Communications Corp.

Frontier Communications Corp.

(585) 777-1000

Frontier Communications Corp.

82 years in business
Headquarters
PO Box 20550
Rochester, NY 14602-0550
Fax Numbers
  • (585) 546-3723
  • (585) 263-7734
  • (716) 731-5099
  • (518) 775-4857
Additional Phone Numbers
  • (585) 777-1040
  • (800) 921-8105
  • (585) 777-1200
  • (800) 529-5903
  • (518) 773-6124
  • (800) 836-1811
  • (800) 605-3290
  • (585) 777-1234
  • (800) 426-6401
  • (585) 214-6716
  • (800) 921-8102
  • (518) 773-6045
  • (800) 246-6404
  • (716) 731-9966
  • (203) 329-8800
  • (800) 921-8101
BBB File Opened: 01/01/1943
Business Started: 01/01/1935
Business Started Locally: 01/01/1935
Business Management
  • Ms. Donna Loffert, Vice President of Customer Service
Business Category
  • Telephone Communications
  • Telephone Service - Long Distance

Additional Information
  • Frontier Communications has recently taken over Verizon consumers in the states of California, Florida and Texas. BBB has seen an increase in consumer complaints against Frontier Communications. We have reached out to them regarding our concerns rela...
  • Frontier Communications has recently taken over Verizon consumers in the states of California, Florida and Texas. BBB has seen an increase in consumer complaints against Frontier Communications. We have reached out to them regarding our concerns related to the high volume and pattern of complaints from previous Verizon consumers regarding internet, fios and telephone services.  If you fall into this group of consumers and are filing a BBB complaint you may also wish to report your concerns to the following state agency in your area:

    California consumers can also file a complaint with the California Attorney General, 916-322-3360, www.ag.ca.gov.

    Florida Consumers can also file a complaint with the Florida Attorney General, 850-414-3300,http://www.myfloridalegal.com

    Texas Consumers can also file a complaint with the Texas Attorney General, 512-463-2100,https://texasattorneygeneral.gov/cpd/file-a-consumer-complaint or with The Public Utility Commission, 512-936-7000,http://puc.texas.gov/

Service Area
We service the following area(s): New York
Alternate Business Names
  • Citizens Communications
  • Frontier
  • Frontier Communications, a Citizens Communication Company
  • Citizen's Utilities
  • Citizen's Telecom
  • Frontier Communications
  • Frontier Telephone of Rochester,a Citizens Co

F

Government Action

Attorney General Morrisey Reaches $160M Settlement with Frontier Communications
CHARLESTON — West Virginia Attorney General Patrick Morrisey announced today an estimated $160 million settlement with Frontier Communications to resolve complaints involving Internet speeds provided to consumers.

The multi-faceted settlement requires Frontier to invest at least $150 million in capital expenditures to increase Internet speeds across West Virginia and ... Read More

Pattern of Complaint

We find a high volume and pattern of complaints exists concerning prior Verizon consumers who have not had a smooth transition to Frontier Communication since Frontier Communications took over various Verizon customers on April 1, 2016. Consumers have reported that services did not transition properly: many do not have services or are having spotty service with outages; many internet issues, from slow speeds to complete outages, consumers advise ... Read More

Overview

This company offers telecommunications including local telephone service.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Frontier Communications Corp. include:

  • Failure to respond to 2 complaint(s) filed against business
  • 20 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Frontier Communications Corp.

This Business Is Not BBB Accredited

Frontier Communications Corp.

Customer Review Rating:

97%

Composite Score: