This Business Is Not BBB Accredited

Pool Deals, LLC

Pool Deals, LLC

(800) 768-1049

Pool Deals, LLC

13 years in business
131 Industrial Dr
Grand Island, NY 14072-1218
Fax Numbers
  • (716) 773-8739
Additional Phone Numbers
  • (877) 270-2296
  • (716) 773-8739
Additional Email Addresses
  • charlie@pooldeals.com
BBB File Opened: 02/03/2010
Business Started: 01/01/2004
Business Started Locally: 01/01/2004
Business Incorporated: 01/01/2009
Type of Entity
Limited Liability Company
Business Category
  • Swimming Pool Equipment & Supplies
Additional Information
  • BBB found that a high volume and pattern of complaints exist concerning items ordered and not received. Also, the items ordered were delivered late and with no invoice or corresponding paperwork. BBB also identified a pattern in company responses to ...
  • BBB found that a high volume and pattern of complaints exist concerning items ordered and not received. Also, the items ordered were delivered late and with no invoice or corresponding paperwork. BBB also identified a pattern in company responses to complaints:  The issue is the consumer's fault, the consumer was nasty, the consumer did not do as they were told (ie: sending photos for warranty/exchange assistance). The company also told customers to follow the warranty paperwork received with an order, but many consumers claimed they never received any warranty paperwork. The company also charged a restocking and processing fee on back order items after an order was canceled. Customers said they never received warranty information with their orders and when issues arose, they say they did not get any assistance from the company “All the warranty details shipped with the product and the customer agreed per our terms and conditions that that would hango on to those details. And that we would not be retaining the information for them and that we do not offer any warranty.(sic)” The business did not respond to BBB's pattern of complaint correspondence. 

Alternate Business Names
  • Pool Express
  • Pool Zone
  • PoolZone.com
  • Pools Express

F

Advertising Review

BBB sent correspondence to Pool Deals on August 9, August 31 and September 28, 2016 regarding advertising claims made on their websites that we requested substantiation for. Advertisers should be able to substantiate any advertising claims made. To date the business has not responded. The issues are as follows:

https://www.facebook.com/Pool-Deals-251145081575053/info/?entry_point=page_nav_about_item&tab=page_info 

"Pooldeals.com is America's num... Read More

Alert

BBB found that a high volume and pattern of complaints exist concerning items ordered and not received. Also, the items ordered were delivered late and with no invoice or corresponding paperwork. BBB also identified a pattern in company responses to complaints:  The issue is the consumer's fault, the consumer was nasty, the consumer did not do as they were told (ie: sending photos for warranty/exchange assistance). The company also told customers Read More

Overview

This business offers online retail pool supplies.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Pool Deals, LLC include:

  • Failure to respond to 41 complaint(s) filed against business
  • 7 complaint(s) filed against business that were not resolved

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Pool Deals, LLC

THIS BUSINESS IS NOT BBB ACCREDITED

Pool Deals, LLC

Customer Review Rating:

10%
90%

Composite Score: